Manager Support

Michael Barr

**** ********* ******, **********, *** Jersey, 08110

Home: 856-***-**** Cell: 856-***-**** Email: ******@*****.***

Qualifications Summary

Proficient and seasoned Information Technology Professional with more than 15 years’ experience implementing and supporting various corporate IT initiatives. Highly successful in being the “Face of IT” during numerous IT projects and ensuring their success for all stakeholders.

Experienced in Windows Server and Workstation administration, configuration, and support

Knowledgeable in Network and Hardware configuration, management, and troubleshooting

Ability to easily identify and resolve technical issues and concerns. Excellent communication and presentation ability

Technical Proficiencies

Windows Server 2016/2012/2008 Windows 10, 8 7, Vista, Windows XP, Linux 7, 6

Active Directory, SCCM, SCOM, DHCP, DNS, WINS, DFS, GPO, IIS, Microsoft RDS

Hyper-V, VMWare vSphere 5, Dell EqualLogic SAN, EMC, NetApp

Symantec NetBackup, Symantec Backup Exec, Symantec Endpoint Protection

Microsoft SQL Server 2005/2000, Microsoft Exchange 2003/2000

Microsoft Office 2016, Office 2013, Office 2010

Citrix XenDesktop 7.8, XenApp 6.5

Cisco Unified Communications Manager (Call Manager) and Cisco Unified IP phones

Tandberg Video Conferencing and Tandberg Movi/Cisco Jabber personal conferencing

Blackberry Enterprise Server, Apple IPhone, mobile phone support

Education

The Pennsylvania State University

Management Science and Information Systems, Bachelor of Science, August 7, 1999

IT Certifications

Certified Virtualization Expert – VMWare vSphere 4

MCSE – Windows Server 2003

MCDBA – SQL Server 2000

MCSE Messaging – Exchange Server 2003

Citrix Certified Administrator

Security+ Certified Professional

Network+ Certified Professional

A+ Certified Professional

Professional Experience

Kokua Technologies

Managed IT Support Administrator, April ‘19 – Present

Provided remote support for customer’s Infrastructure and End-User systems

Successful at meeting all our customer’s needs and maintaining a high level of quality for our contractual agreements

Used several tools like Office 365, Windows Azure, and Solarwinds to remotely manage the customer environments and provide the required IT support from our central location

Azzur Group

System/Network Administrator, November ‘18 – April ‘19

Managed and monitored network environments including backups and disaster recovery monitoring

Equipment management and maintenance (printers, servers, computers, phones, etc.)

Backup support to the IT manager and assisted with IT planning and network systems design

David’s Bridal

Server & Storage Administrator, October ‘13 – November ‘18

Administered all physical/virtual servers and storage to ensure the stability, security, and integrity of the organization’s server infrastructure

Assisted in developing Disaster Recovery plans and procedures to ensure the availability of the server environment and application infrastructure

Managed Citrix environment, optimized HP System Insight Manager and Integrated Lights Out configurations

Barclays Investment Bank

Contract Server Administrator, July ‘13 - October ‘13

Provisioned, installed and maintained Windows server hardware, software, and operating systems

Supported and administered various Microsoft technologies, including, Active Directory, Microsoft Exchange (2010), SharePoint, SCOM, and SCCM

Maintained key business proprietary and third-party applications within Citrix and VMWare environments

Philadelphia Energy Solutions

Contract Network Administrator, April ’13 – July ‘13

Supported migration of over 1,000 users, computers, and email accounts from Sunoco to new Philadelphia Energy Solutions Infrastructure

Managed printer migration and carried out deployment of new Windows 7 computer company wide hardware refresh

Provided second tier support for Help Desk to discover trends and provide solutions for problems affecting end users

Cozen O’Connor

Contract Network Administrator, January ’13 – February ‘13

Provided 2nd tier support for Active Directory, Microsoft Exchange, and Windows Server ‘03/08

Updated system documentation and knowledge base in effort to increase the IT efficiency

Audited physical and virtual servers to ensure IP settings, anti-virus agents, and system monitoring agents were working properly and up to date

SunGard Availability Services

Per Diem Disaster Recovery Support Specialist, December ’12 – September ’13

Regularly requested to assist disaster recovery tests for large clients with hundreds of servers

Validated servers to make sure Operating System installations were performed accurately, system settings were configured properly, and data restored were done correctly

United Computer / All Covered

Weekend Support Technician, August ‘11 – October ‘14

Provided remote support for clients and assisted with various projects that could not be complet-ed during normal business hours

Aided other technicians with Exchange migrations, software deployments, system management tasks, Active Directory support, mobile phone issues and normal remote support issues

Performed security assessments and audits on customer servers to ensure compliance

Actelion Clinical Research

IT Specialist/Administrator, August ‘07 – November ‘12

Maintained Active Directory Infrastructure, Apple IPhone, Blackberry phones, anti-virus protection, disaster recovery, remote connectivity, power management and Tandberg V/C Units

Managed Cisco 7965 Desk phones, Cisco 7937 Conference phones and VOIP Infrastructure

Managed Windows client deployments using SCCM and IPhone deployments using Mobile Iron

Setup and administered VMWare infrastructure for production and test environments

Primary support contact for migrations from Lotus Notes to Gmail and Blackberry to IPhone

Rumsey Electric Company

Lead Network Engineer, March ‘00 – August ‘07

Lead a team of Network Engineers in the support and maintenance of corporate headquarters and 38 remote branches

Administered Citrix server farm to deploy virtual applications for hundreds of Citrix clients

Provided “Tier 3” support for Eclipse business system and our Windows Infrastructure

Directly involved in the decision-making process for all areas of our corporate IT environment

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