Customer Service Care
Resume:
Patricia Gordon
Passenger Service Agent
Toronto, ON
**********@*****.***
Exceptional organizational interpersonal skills, enhance customer service and administrative abilities Listen attentively, speak clearly and convey information effectively Willing to relocate to: Toronto, ON
Work Experience
Passenger Service Agent
ASAP Security Inc., Billy Bishop Toronto Airport - Toronto, ON May 2018 to Present
• Greets all passengers
• Quickly and efficiently determine eligibility requirements and stream passengers into various queues while provide superior customer service:
• Validate/confirm passengers need and right of entry/exit to and from controlled and restricted areas
• Identify acceptable travel documentation to enable passenger entry to certain areas
• Assist passengers in preparing for processes, including guiding passengers through automated systems and use of kiosks
• Monitor assigned area/zone to ensure the efficient and expeditious flow of passenger
• Establish effective working relationships with other Terminal service provider to ensure the availability of products/services
• Prepare Incident/Occurrence Reports for any incident or event that directly involves customer complaints/concern, safety/security or operational issues/events Customer Care Ambassador
Concentrix - Oshawa, ON
October 2017 to December 2017
• Maintain basic knowledge of General Motors of Canada Company procedures and products
• Participate in activities designed to improve customer satisfaction and business performance
• Greet and handle multiple types of calls, in a professional courteous manner
• Communicate with internal departments, to respond to customer inquires
• Listen attentively to customers needs and concerns, to provide a direct resolution
• Input customer information and create file
Child Care Worker
Here We Grow Child Development - Westfield, NJ
September 2015 to June 2017
• Maintain an environment that protects the health, safety and well-being of children
• Implemented activities, that where developmentally age appropriate
• Created files that identify and support, children's individual learning and development
• Monitor cleanliness and sanitation, to all areas used by children
• Identify and simultaneously, support diversity and inclusion
• Supervised and coordinated activities, with other childhood educators Housekeeper/Nanny
Brookville, NY
April 2011 to December 2014
• Work collaboratively with parents and therapist, in planning a treatment process
• Transported children to school and other activities
• Work with child with special needs, by providing behavioural intervention and support
• Help children with homework
• House duties such as shopping, cleaning, preparing planed meals and running errands
• Participated in children's events
Receptionist & Claims Clerk
Dominion of Canada Insurance - Markham, ON
January 2000 to February 2004
• Made changes to renewal and cancellations based upon clients request
• Shared receptionist and administrative task
• Ensure a high level of service, by promptly responding to calls emails and faxes
• Support other members of the company, when needed
• Learn and adapted to in house data systems and assist with file research and assist with file research if necessary
• Entered all claims into to system from insured, brokers and claim centre
• Contact clients, to obtain missing information
Invoice & Credit Clerk
Sears Canada Inc - Toronto, ON
March 1986 to September 1991
• Pay requisitions and kept track of goods being delivered to many Sears stores
• Approve sales and credit applications for Sears customers
• Approve or declined credit limit on store credit cards Education
Certificate in Health Care Aide
George Brown College - Toronto, ON
June 1987 to June 1988
Skills
ETIQUETTE (10+ years), PUNCTUAL (6 years), CPR, Receptionist, CSR, Customer Care, Customer Support, Customer Service
Certifications/Licences
Nursery Aide
September 1989 to Present
Additional Information
Other Skills
Works well in a group as well as individually
Punctual, honest and reliable
Excellent etiquette and communication skills
The ability to demonstrate and meet people's needs
Contact this candidate