Sales Customer Service

Luciano Di Palma

** ******* *****, *********, *******, L0G-1WO

************@*****.***/Cell:416-***-****

Work Experience

Country Club

Woodington Lake Golf Club

Greens Maintenance Associate

2019

Health and safety/ Whimis

Cut all greens, collars and approaches

Cut all tee blocks

Course/pin set up

Equipment handling includes: sidewinder, tee mower, greens mower

Rake bunkers

Ball mark and divot repair

Handwork includes trimming of trees, bridgework, interlock

Restaurant

Dolcissimo Cafe – Port Colborne, ON

Former owner /operator of sandwich/coffee and pasta shop

May 2018 - February 2019

Sous chef

Front house server

Event Planning

Delivery service

Inventory (purchasing and quality control)

Sales

Di Palma Consulting

Self Employed: Corrugated Paper Industry/Sales and Scouting Consultant

2007- 2019

Sales

Scouting and business development

Supervisor

Classic Cuisine Catering

June 2001- October 2006

Oversee the caterers, drivers

Event Planning

Public Relations for Classic Cuisine

Coffee Truck Driver

Self Employed

November 1986 - June 2001

Owner /Operator of four (4) food truck service with permanent routes

Food, confectionary, snack and coffee sales

Purchasing/ inventory control

Maintenance and repairs of equipment and vehicle

Luciano Di Palma Con’t

Skills

Sales

Strategic and target marketing

Floor planning/logistic planning

Exposure to Food Industry for 30 years inclusive of vast contacts

Coaching skills (10 years +) strategic play

Sound sporting knowledge of Hockey, Football, Baseball, Golf

Creative

Additional Information

Excellent communication, interpersonal, and organizational skills

Excellent English language skills, both written and spoken

Strong customer service skills in the hospitality, newspaper delivery, industrial, and recreational settings

Proven ability to work independently and in a team environment

Results oriented problem-solving, mentoring and leadership capabilities

Strength in helping people during times of crisis (de-escalation skills)

Ability to assess a potential problem/challenge and take effective, immediate action required

Committed to continual learning and skills development

Positive and sensitive attitude working with others in the context of a diverse environment

Very Positive disposition, ability to positively motivate people

Respectful and Non-judgmental approach to all people (including co-workers)

Knowledge and ability using a computer -input and retrieve data (email, word, internet, etc.)

Certifications/Licences

Niagara Food Handlers Certificate

References:

Available upon Request

Contact this candidate