Expertise in operations management

Jason Kim

e-mail: *****.*****@*****.***

OBJECTIVE Pursuing a career that will allow me to utilize my leadership skills and to be an instrumental force in making positive changes while complimenting my proactive and motivational personality.

SKILLS PROFILE

Critical thinker, implement initiatives to create positive guest experiences

Ability to multi-task, focus on accuracy, excel in time management skills

Strong interpersonal skills, building rapport both internally and externally

Excellent communication and presentation skills

Eager to learn and advance knowledge

Proficient in Microsoft Word, Excel, PowerPoint and Outlook

Proficient at Marriott One Yield v2 revenue management system

Proficient in Ultipro, Kronos, Payroll Guardian and Sage Payroll systems

BUSINESS EXPERIENCE

Consultant – Operations & Assistant General Manager

Apr - Jul ’19 - Courtyard Marriott Burlington/Oakville (Burloak Hospitality Management)

Jan - Mar ’19 - Courtyard Marriott Toronto Mississauga/West (Crescent Hotels & Resorts)

Implemented standard operating procedures according to Marriott Brand Standard Audit

Facilitated in developing separation of duty processes to strengthen accountability

Created logs and reports to improve communication and to promote information sharing with staff

Conducted department meetings to ensure operational excellence

Advised the General Manager and Managing Director of opportunities in operational improvements

Worked with the Revenue Manager to maximize occupancy, ADR and RevPAR over comp set

Worked with the sales team to accurately capture segmentation and build corporate rate codes

Manga Hotels

Jul ‘18 – Nov ’18 - General Manager–Fairfield Inn & Suites Marriott Toronto Airport

Crescent Hotels & Resorts

Nov ’16 – Jul ’18 - Assistant General Manager – Courtyard by Marriott Toronto Mississauga/West; opening leadership team of this brand new hotel

Feb ’17 – Apr ’17 – Interim General Manager – Courtyard by Marriott Cold Lake Alberta; task force

Concord Hospitality Enterprises Company

Oct ’12 – Oct ’16 - Assistant General Manager – Courtyard by Marriott Vaughan

Mar ’16 – Apr ’16 - Interim General Manager – Best Western Plus, Orangeville; task force

Aug ’11 – Sep ’12 - Assistant General Manager – Residence Inn Marriott Airport Corporate Centre West

Marriott International

Apr ’08 – May ’11 - Guest Services Manager – Calgary Marriott Downtown

May ’09 – Jun ’09 - Operations Manager – Residence Inn Muskoka Wharf, Gravenhurst; task force for grand opening of this brand new hotel

May ’07 – Apr ’08 - Assistant Housekeeping Manager – Calgary Marriott Downtown

May ’03 – Apr ’04 - Management Intern – Cleveland Marriott Downtown at Key Center

Resume of Jason Kim ~ Page 2

Operational Skills

Led the team in operational excellence, guest satisfaction, cleanliness and food quality

Fostered an energetic, positive and professional environment while enforcing accountability and productivity

Determined areas of improvement for cost control and initiated change

Defined associate functions and maintained optimal labour cost structure

Forecasted future occupancy and average rate to maximize revenue growth

Analyzed guest satisfaction scores to determine trends and quality issues to develop new initiatives

Ensured compliance with all audits such as quality, guest & associate satisfaction, health & safety, food handling, sanitation and pest control

Housekeeping - monitored the quality of guestrooms to maintain quality and service

Accounting/Revenue

Forecasted and actualized financial statements, identified shortfalls and developed plans to maintain financial strength

Developed action plans to ensure accounting principles were met and set in place separation of duties

Submitted weekly and monthly reports to ownership with revenue and expense critique ensuring financials were in line with budget

Managed Accounts Receivable/Payables and payroll to ensure prompt payment and accuracy

Human Resources

Organized and led job fairs, conducted orientation to ensure staff retention and satisfaction

Conducted regional training with all levels to improve quality of service standards and protocol awareness

Oversaw Human Resources administration and complied with federal and provincial labour code

AWARDS & ACCOMPLISHMENTS

2018 – Leader of the Quarter

2014 – Recognized for having the lowest staff turnover within the corporate portfolio

2010 – Most Improved Associate Opinion Survey

2010 – Top Guest Satisfaction Score for “Appreciated as an Elite Member”

2008 – Spirit to Serve award

EDUCATION University of Guelph Ontario

2007 - 2007 Bachelor of Commerce Degree (Honours with Co-op)

Hospitality and Tourism Management

PERSONAL INTERESTS

My interests are in learning about history and culture through traveling. I am passionate about my wine collection and oenology. In my spare time, I like to read, bake and discover various ethnic cuisines.

References available upon request

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