Mayuri Ramesh

****-*** ******** *** *, Toronto, ON M6A 0B1 • 647-***-**** • ac90n1@r.postjobfree.com SKILLS AND EXPERIENCE

Human Resource Bridging Program [Humber College] 05/2019 – 06/2019

Introduction to Canadian Human Resources

Canada labor code and employment laws

Recruitment strategies and selection practices

Health and Safety

HRIS Tool

Customer Service Representative [Teleperformance, Canada] 03/2019 – 05/2019

Maintaining a positive, empathetic and professional attitude toward customers at all times.

Responding promptly to customer inquiries.

Communicating with customers through various channels.

Acknowledging and resolving customer complaints.

Processing orders, forms, applications, and requests.

Keeping records of customer interactions, transactions, comments and complaints.

Communicating and coordinating with colleagues as necessary.

Providing feedback on the efficiency of the customer service process.

Ensure customer satisfaction and provide professional customer support. Recruiter [MathVision, Singapore] 03/2013 - 08/2014

Strategic sourcing, screening. Interviewing and placing candidates.

Organizing Campus Recruitment Drives and Job fair events.

Coordinating networking events and orientation sessions.

Providing candidates with efficient, accessible and knowledgeable support system.

Ensuring that all candidate data is tracked on spreadsheets.

Overseeing the preparation and distribution of interview packs.

Organizing psychometric tests for prospective students.

Completing pre-employment checks for preferred candidates in a timely manner.

Making sure candidate and client information, and confidentiality is maintained at all times.

Providing feedback to unsuccessful candidates.

Running day-to-day recruitment processes.

Preparing regular reports on recruiting efforts and activities.

Assisting the HR team with other generalist activities and projects as required. Recruiting Sourcing Tools:

Applicant Tracking System (ATS)

LinkedIn and internet sourcing

Singapore Government tool

Associate System Engineer[IBM India Pvt, Ltd, India] 08/2010 – 12/2011 Developing and maintaining Web Portal for Ericsson AB Client. Coordinated as Communication SPOC role and maintained a record of High severity tickets.

Web Portal was developed and maintained using C++, ASP.Net, C# and VB scripting.

As a Communication SPOC - Developed the instructional materials and templates used for the technical writing standards of a project cycle document and e-mails for clients.

Root Cause Analysis [RCA] – 30 Documents were created which states the analysis of the failure of systems and the measures taken and also the future plans and steps to avoid the situation.

Instructional Guides and Manuals – 18 Guides and Manuals were written for people across three countries for cross-culture work and time management, deliverables, User Acceptance Testing guide, technical report writing and many more.

EDUCATION HISTORY

M.Sc. Degree in Electrical Engineering 2013

National University of Songapore, Singapore

(Equivalent to a Master’s in Electrical Engineering, as determined by World Education Services, Toronto, ON)

B-Tech. Degree in Electrical Engineering 2010

Amrita Vishwa Vidyapeetham, India

(Equivalent to a Bachelor’s in Electrical Engineering, as determined by World Education Services, Toronto, ON)

Volunteering Services

Member of Children’s Cancer Foundation and volunteering as Play Personal at NUH, Singapore. 05/2012 – 07/2014

Volunteered as a Teacher in Spread Education Program, conducted by Akshara Foundation, India. 11/2010 – 11/2011

Achievements:

IEEE Paper Presentation at Power India 2010 IIT Delhi.

Secured Rank – 4 in B-Tech EEE University Level with 9.23/10 CAP.

Received Certificate of Merit throughout my Engineering course.

Best Actress Award in a TV show.

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