Customer Service Representative

Tanya Almeida

Mississauga

647-***-**** / ***************@*****.***

HIGHLIGHTS OF QUALIFICATIONS

Over 5 years of experience in Customer service and Office Admin Support

Over 1 year experience in a large Retail environment in the Merchandise department as well as distribution center working in a fast paced environment.

Working knowledge of SAP for Receiving and Shipping merchandise

Good computer Knowledge MS Word, MS Excel, MS Outlook & Internet applications

Working knowledge of Mac OS X system

Good Keyboarding and Data Entry skills.

Detailed Oriented with strong organizational skills with ability to multitask and work under pressure.

Good oral communication skills.

Quick learner

Knowledge of general office practices, procedures and standards.

Completed University Degree

EMPLOYMENT HISTORY

General Office Clerk (Temp) April,2019 – July,2019

Strategic Coach Inc, Toronto ON

Printed and hand-collating binder materials for workshops

Printing, hole punching binding Wire-o workbooks.

Operation and knowledge of the following equipment: Operating of Accurio Press C3070 large production printer, Finish Master 100 paper perforator, Wire Mac 31, Rino-O-Tuff hold punch, Flexi Closer & Paper cutter

Setup carts with complete material required for the workshops

Filing of all paper documents for workshops

Coordinate maintenance of the workshop materials printer

Keep work area organized and tidy.

Service Representative July 2018 to January,2019

SCI Logistics (Toys R Us), Mississauga ON

Performed general warehouse functions such Receiving and sorting of merchandise, counting accurately and entering data into the system

Picking customer orders from the consolidated pick list using the RF scanner

Packing and shipping of orders to customers in a timely manner

Performed cycle counts, product put away, Inventory and replenishment of stock.

Managed inventory within the warehouse by completing physical tasks

Maintained a clean and organized workstation

Performed other general warehousing duties as assigned by management.

Warehouse Associate (Temp) December 2017 to March 2018

SCI Logistics (Walmart), Mississauga ON

Processed orders accurately from the consolidated pick list

Picked, packed and labelled orders appropriately for shipping.

Checked merchandise for defects and damages

Prepared orders for shipment to customers in a timely manner.

Assisted in staging, building pallets and shrink wrap them for shipment

Performed work in accordance with the Standard Operating Procedures at acceptable productivity levels and in a safe manner

Maintained a clean and organized work station

Customer Service Specialists - Merchandise Dept October 2016 – November 2017

Walmart Supercenter, Mississauga ON

Setting modular and executing plan-o-grams, product relocation, store resets labeling and annual or semi-annual inventories.

Restocking shelves and putting on displays that neatly and effectively represent the product

Ensured proper fixtures and supplies are used and replaced whenever necessary

Pick merchandise from bins in the backroom with the help of the RF scanner and Stock shelves with merchandise

Assisted customers with any questions that they might have during their visit to the store

Maintained a safe and clean work area by following all safety and emergency policies and procedures

Customer Service Support (Volunteer) June 2016 – October,2016

Habitat for Humanity Re-Store, Mississauga ON

Assisted customers in finding merchandise within the store

Price and stock shelves with products received

Assist in setting up displays of merchandise to attract customer

Maintain cleanliness and presentation of location by keeping the floor clear of all objects

Answer customer questions and aid in loading products into customers’ vehicle

Follow all safety and emergency policies and procedures

Administrative Support (Placement) June 2014 – August 2014

PLASP Child Care Services, Mississauga ON

Preformed various administrative tasks such as photocopying, filing and entering data accurately into computerised databases & excel spreadsheets

Reviewed marketing material such as Brochures, Flyers and posters to ensure accuracy on before and after school programmes Prepared marketing kits and manage inventory of promotional items and client gifts

Maintained a variety of manual files and reports for each school regarding the programmes offered at the school.

Contacted volunteers and clients by phone to inform the about upcoming workshops

Customer Service Representative

QATAR AIRWAYS, Doha Qatar 2007 - 2013

Delivered outstanding customer service to walk-in customers, telephone and email inquires

Input hand written customer requests into computer system in order to be processed

Discussed clients requirements and provided advice on worldwide destinations, tours, accommodations and flights

Finalized clients itineraries, collected payments and issued receipts and invoices

Confirmed bookings and issued tickets, accommodation vouchers and other relevant documents

Notified clients of luggage, medical insurance, passport, visa and currency requirements

Data entry into company data base.

Maintained companies customer data base with all relevant and up to date information

Reservation Agent / Customer Service Clerk 1995 - 2007

HOLIDAY INN RESORT, Goa India

Answer phone calls and email requests for reservations, special requests for rooms, and other customer service inquiries.

Handle customer complaints and problems, such as missing reservations and overbooked rooms, in a courteous manner to maintain customer satisfaction.

Provided information about the resort and surrounding area to clients to answer their questions and enhance their stay.

Organized mail register for incoming/outgoing mail and distributed accordingly

Main point of contact for all the regional sales offices and high profile corporate accounts

Coordinated all in house events for corporate groups and conferences

EDUCATION & TRAINING

Standard First Aid and CPR /AED Certified Level C with Canadian Red Cross 11 May,2016

Bachelor of Arts Degree –Major in Sociology Goa University Goa, India

ACHIEVEMENTS

Awarded Employee of the Month at the Holiday Inn Resort Goa

Promoted to Operations Supervisor at Qatar Airways Holidays in July,2010

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