ALBERT PONCE

Unit **** Sunshine *** City Plaza Tower 2,

* ******* ****** ****** ******** Street

Mandaluyong City

(090*-***-****

Educational Attainment

College: Polytechnic University of the Philippines

Course taken / year graduated: Bachelor of Science in Entrepreneurial Management, 2010

Latin honor: Cum laude

Award: Academic Excellence

Vocational: TESDA National Language Skills Institute

Course taken / duration: Basic Japanese Language (Nihongo) and Culture, 150 hours

Recognition: Certificate of Competency

Work Experience

Oct 2015 up to present

Opsify Philippines Inc. – Workforce Real Time Analyst

-Monitor real-time queue, schedule adherence and reporting that would impact SLA

-Alert operations team for any spikes in queue that would affect staffing for the day

-Accept call-ins for unforeseen absences and tardiness and update team leader involve

-Collect, read raw data and prepare daily reports to stakeholders

-Perform ad hoc task including payroll and production hours reporting to Finance

May 2015 – Oct 2015

Convergys Philippines Inc. – Customer Service Associate

-Able to do inbound calls and effectively responds to customer’s inquiry not limited to providing general information, billing, technical issues and after-sales

-Provide prompt response to customer inquiries by providing appropriate and accurate information

-Accurately document and update records and databases in accordance with prescribed formats and required systems

Mar 2012 – Apr 2015

UCPB Gen Insurance Co. Inc. – Reinsurance Associate

-Assist in ensuring daily coding of movement related to incoming and outgoing reinsurance business offers that record in database tool

-Aid in preparing evaluation form and we forward it to relevant approver

-Assist in the evaluation of contract wordings in order to determine coverage and indemnity owed to loss according to the terms and conditions of the original policy and reinsurance contract

-Provide support to technical team in the resolution of broker and reinsurer queries

-Assist in the implementation of the ongoing development of reinsurance offers, losses and admin

Work Experience (cont.)

Sep 2010 – Feb 2012

Premier Insurance and Surety Corp. – Legal Associate

-Keeps cases organized by establishing and organizing files; monitoring calendars; meeting deadlines; documenting actions; inputting information into file database and case management software; confirming case status with attorney

-Helps develop cases by maintaining contact with people involved in the case; scheduling depositions; preparing and forwarding summonses and subpoenas; drafting complaints; preparing and filing discovery requests; preparing responses to opposing counsel; generating status reports

-Keeps clients informed by maintaining contact; communicating case progress

-Maintains case costs by verifying outstanding balances with attorney, clients, and providers

-Supports case preparation by preparing case summaries and materials for mediation conferences; preparing pleadings; monitoring and obtaining discovery responses; organizing materials for team case review

Professional Training

Certificate in Life and Variable Life Program Training, 2014

Certificate in Introduction to Fire Insurance, 2014

Certificate in Advance Motor Insurance, 2013

Certificate in Basic Non-Life Insurance, 2012

Prior Engagement/Achievement

MANULIFE Insurance – Insurance adviser

UCPB Gen Relations Program – Employee relations committee

Premier Insurance Choir Program – Choir member

PUP Student Assistant Program – Part time student assistant

Jollibee Foundation Scholarship Program – Part time service crew

San Mateo, Rizal Municipality Scholarship Program – Municipal scholar

Key Skills

Soft skills Hard skills

Communication

Decision making

Leadership

Adaptability

Teamwork

Data analysis

MS Offices

Financial Advice

Entrepreneurship/Innovation

Workforce Management

Contact this candidate