Customer Assistant

PARTHIBAN P

***/*** **** ******* **** THIRUVALLUVAR SALAI, SALEM, TN 636008 PH: 995-***-****

***********.**@*****.***

Summary

Demonstrated ability to complete tasks accurately despite interruptions and competing demands.

Customer-oriented management professional with expertise in identifying problems and implementing corrective actions.

Dependable self-starter seeking to leverage background into a customer resolution specialist role with a progressive organization.

Detail-oriented leadership with great communication and computer skills and a track record of executing maintenance program proficiency to exceed operational goals.

Adaptive quality assurance specialist that utilizes innovative methods and techniques to improve efficiency, customer satisfaction and profitability.

Skills

Time management skills

Quick learner

Excellent communication

Operations management

Fraud research

Experienced with Audit 360 application

Policy compliance

Auditing assignments

Experience

Assistant Manager-Internal Auditor 06/2018 to Current VISTAAR FINANCIAL SERVICES PVT LTD SALEM, TN

Operational Audit:

Branch cash management process

Vault / FRFC management process

Receipt book process management

Key movement procedures.

Payment control / updated receipt data with customer receipts.

MODT register update as per case wise collected originals and update status.

Statutory registers / other branch procedures update verification. Credit and Risk Audit:

Customer point verification for business ensure the customer business or occupation

Ensure the sourced area is restricted and within the catchment area as per policy

Ensure the business and residence in indicated KYC list.

Ensure the collateral whether the tenant occupied and condition of collateral.

TRC verification/ business verification for cases wise.

Ensure the YIB of the business and residence.

Ensure the business activity and ownership during the customer visit at field. Collection Audit:

Verification of penalty, bounce charges, filed collection charges as visited cases.

Collection DPD / X-bucket followups by branch CO / BCO

Over due followups by BM/CM/ CBM/CCM ensure during the visit

Ensure during field visit (Either Disbursed customer or Collection OD customers) verify the all the customers previous 6 months (Minimum) collection status with available receipts.

Verify Month end day collections because there may be chances of EMI funding

Take every customers month-wise collection details (note or can take photos in mobile) and verify with collection dump/Indus whether the amount and collected date tallying with system or not. Credit Tool Audit:

Verification of CFA prepared on standard YIB proof, asset creation, TRC based, Non- standard bills method.

Verification of type of business and stock arrived in CFA.

Verification of other income source if any mentioned in CFA

Obligation / investments/ existing loans as per cibil.

Ensure the repayment track record existing loans as per deviation approval.

LTV as per income arrived in CAM / CFA along with collateral valuation.

Verification of collateral report and ensure LTV arrived cost of land and building.

Supplier details and business relation with applicant and co applicant

Ensure the deviation approvals and level of approver as per deviation requires. Report preparation:

Preparing an audit report for branch audit visits

Reports will be release to branch along with branch rating and score for the quarter.

Ensure the compliance discipline for the branches performing in all the category.

Drafting the CGE report and audit report

Ensure the audited data uploading in Audit 360 application same branch side should be acceptance through on that application.

Learned and knowledge obtained :

Experienced in the filed audit across the TN around 46 locations.

Analyzed variety of business segments and process across TN.

Personal discussion made within year 900+ customers with different business segments.

Analyzed and reported critical findings in business and collection category.

Analyzed different cultures across TN districts.

Analyzed risk area risk business across TN.

Accounts Executive 09/2017 to 05/2018

National Trust Housing Finance Limited SALEM, TN

Customer relationship management

Supporting to SARFAESI initiation and DRT

Supporting to branch portfolio and customer retention

Utilized a relationship-focused approach and deep understanding of needs to strengthen customer loyalty.

Reached out to customers to assess satisfaction, discuss concerns and highlight additional offerings.

Supporting to internal control and audit team.

Executed accounts receivable reporting enhancements and reconciliation procedures.

Attended training in topics such as credit management and collection litigation Internal Auditor 09/2016 to 07/2017

Muthoot Housing Finance Company SALEM,TN

Analyzed data from audits, compiled it into reports and disseminated to the proper personnel.

SARFAESI process and property visits

Ensure branch audits and preparing audit reports

Collaborated with management to address all major risks.

Assessed potential risks, evaluated controls and conducted compliance testing.

Worked with external audit professionals and prepared documentation of process evaluations.

Audited information and implemented all data into spread sheets

Drafted audit reports to display findings.

Helped department leaders devise and implement remediation plans to address identified concerns.

Determined which processes would improve internal controls and operating efficiency for the company.

Created and implemented an audit program that could identify risks and assess compliance requirements. Internal Auditor Junior Officer 05/2013 to 09/2016 S.K.S. Group Of Companies SALEM, TN

Internal auditor for automobile and hospital sector

Accounts audit and spares stock audit

HMS cash billing and hospital management audit

Analyzed data from audits, compiled it into reports and disseminated to the proper personnel.

Worked with external audit professionals and prepared documentation of process evaluations.

Created and implemented an audit program that could identify risks and assess compliance requirements. Accounts Assistant 08/2011 to 05/2013

VST Motors Ltd. SALEM, TN

Purchase and sales entries

Voucher creation

Preparing tax report

Workshop revenue report vehicle model wise

Claims file preparation as per scheme and policy Education and Training

Bachelor of Science: Mathematics 2010

Jairam Arts & Science College Chinna Thirupathi, TN High School Diploma 2007

St. Pauls Higher Secondary School Maravanari Salem, TN High School Diploma 2005

Bharathi Vidhyalaya Higher Secondary School Salem, TN Technical attributes

Excel work & Presentation

Vlookup

Pivot table creation

Data validation

Shortcut formulas

Chart preparation

Power point presentation

Tally ERP

Data presentation

Specially handled asset management software of FAMS powered by Thomson Reuiters Personal Information

Parthiban P- D.O.B-12-Jun-1989

Father name : Palanivel P

Mother name : Thilagavathi P

Spouse name : Buvaneswari M

Married date : 09-Dec-2016

Languages : English and Tamil

Native : Salem-Tamilnadu

Emergency contact person’s:

1. Buvaneswari -995-***-**** 2. Palanivel -950******* Reference person’s:

1. 2.

Declaration:

I hereby declare that above information’s are true to the best of my knowledge. I will do my best to fulfil my responsibility to your satisfaction.

Place: Salem Yours truly,

Date: Parthiban P

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