Piper Robertson

Customer Experience

Portage, MI 49024

ac90hf@r.postjobfree.com

435-***-****

To obtain a position with the ability to advance and gain higher education. In the knowledge that a good team requires many different skills in order to grow the business and help our Customers better and faster every day. Work Experience

Quallity Analyst

Zagg-mophie - Kalamazoo, MI

November 2016 to February 2019

• Product Processing of returned inventory

• Cleaning product.

• Testing product.

• Packaging product.

• Relief support for Receiving and Shipping.

Computing Services Phone Agent

Products and Services - Magna, UT

June 2014 to September 2016

Utah

• Provide excellent customer service to GeekSquad clients

• Advise on and up-sell Customers on other Products and Services.

• Support Inbound Calls and Remote Access to Client systems

• Accurately diagnose and assess client issue for best resolution. Technical Support Coordinator

Verizon Wireless - Hanover, MD

September 2012 to February 2014

• Provide excellent customer service to VZW customers

• Advise on and up-sell Customers on other Products and Services.

• Support Inbound Calls and Follow-up Outbound Call Support

• Open and respond to Trouble tickets

• Provide all levels of service support. All Wireless services and devices.

• Support Web-Site related Inquiries.

• Resolved billing and customer service concerns.

• Assisted Leadership with floor support and processing escalations. Business Government Customer Operations - Phone Support Coordinator Verizon Wireless - West Valley City, UT

August 2008 to September 2012

• Provide excellent customer service to VZW Business customers

• Major and National Account Support (Business to Business)

• Handling technical issues and product support and sales

• Team Loyalty Champion: responsible for training peers on accessories to drive sales.

• Advise on and up-sell Customers on other Products and Services.

• Support Inbound Calls and Follow-up Outbound Call Support

• Provide Tier 2 Voice and support for all Wireless services and devices.

• Support Web-Site related Inquiries.

• Resolved billing and customer service concerns.

• Participated in Special Projects.

Online Banker

Online Customer Support Wells Fargo Bank - Salt Lake City, UT November 2006 to May 2007

• Supported online banking and bill-pay via inbound calls

• Assisted with the handling and research of Account Fraud.

• Advised and up-sold Customers on other Products and Services.

• Assisted with Credit Card, Mortgage and Billing and service problems. Technical Support Representative

Convergys - DirecTV Project - Murray, UT

March 2006 to November 2006

• Provided excellent customer service to DirecTV customers

• Advised and up-sold Customers on other Products and Services.

• Acted as the Final Point of contact in customer Resolutions.

• Supported Inbound Calls, E-Mail and Follow-up Outbound Call Support

• Provided technical support for DirecTV HD Equipment and Services

• Supported International Clients and Web-Site related Inquiries.

• Resolved billing and customer service concerns.

2

Education

Associates in General Studies

Utah State University - Tooele, UT

May 2006

Additional Information

Skills

• Internet Proficient

• Wireless Device Expert (All platforms and operating systems)

• Working knowledge of Mac OSx 10.6 forward.

• Working knowledge of PC's Windows 3.0 through Windows 10

• Proficient in Business application: Microsoft Office.

• Excellent written and verbal communication skills.

• Types 50 wpm.

Contact this candidate