Customer Service Support
Resume:
Piper Robertson
Customer Experience
Portage, MI 49024
*****.*********@*****.***
To obtain a position with the ability to advance and gain higher education. In the knowledge that a good team requires many different skills in order to grow the business and help our Customers better and faster every day. Work Experience
Quallity Analyst
Zagg-mophie - Kalamazoo, MI
November 2016 to February 2019
• Product Processing of returned inventory
• Cleaning product.
• Testing product.
• Packaging product.
• Relief support for Receiving and Shipping.
Computing Services Phone Agent
Products and Services - Magna, UT
June 2014 to September 2016
Utah
• Provide excellent customer service to GeekSquad clients
• Advise on and up-sell Customers on other Products and Services.
• Support Inbound Calls and Remote Access to Client systems
• Accurately diagnose and assess client issue for best resolution. Technical Support Coordinator
Verizon Wireless - Hanover, MD
September 2012 to February 2014
• Provide excellent customer service to VZW customers
• Advise on and up-sell Customers on other Products and Services.
• Support Inbound Calls and Follow-up Outbound Call Support
• Open and respond to Trouble tickets
• Provide all levels of service support. All Wireless services and devices.
• Support Web-Site related Inquiries.
• Resolved billing and customer service concerns.
• Assisted Leadership with floor support and processing escalations. Business Government Customer Operations - Phone Support Coordinator Verizon Wireless - West Valley City, UT
August 2008 to September 2012
• Provide excellent customer service to VZW Business customers
• Major and National Account Support (Business to Business)
• Handling technical issues and product support and sales
• Team Loyalty Champion: responsible for training peers on accessories to drive sales.
• Advise on and up-sell Customers on other Products and Services.
• Support Inbound Calls and Follow-up Outbound Call Support
• Provide Tier 2 Voice and support for all Wireless services and devices.
• Support Web-Site related Inquiries.
• Resolved billing and customer service concerns.
• Participated in Special Projects.
Online Banker
Online Customer Support Wells Fargo Bank - Salt Lake City, UT November 2006 to May 2007
• Supported online banking and bill-pay via inbound calls
• Assisted with the handling and research of Account Fraud.
• Advised and up-sold Customers on other Products and Services.
• Assisted with Credit Card, Mortgage and Billing and service problems. Technical Support Representative
Convergys - DirecTV Project - Murray, UT
March 2006 to November 2006
• Provided excellent customer service to DirecTV customers
• Advised and up-sold Customers on other Products and Services.
• Acted as the Final Point of contact in customer Resolutions.
• Supported Inbound Calls, E-Mail and Follow-up Outbound Call Support
• Provided technical support for DirecTV HD Equipment and Services
• Supported International Clients and Web-Site related Inquiries.
• Resolved billing and customer service concerns.
2
Education
Associates in General Studies
Utah State University - Tooele, UT
May 2006
Additional Information
Skills
• Internet Proficient
• Wireless Device Expert (All platforms and operating systems)
• Working knowledge of Mac OSx 10.6 forward.
• Working knowledge of PC's Windows 3.0 through Windows 10
• Proficient in Business application: Microsoft Office.
• Excellent written and verbal communication skills.
• Types 50 wpm.
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