Technical Writer Manager

Location:

Frederick, MD

Salary:

75k

Posted:

August 06, 2019

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Resume:

Richard L. Stevens Resume

Page *

RICHARD L. STEVENS

Senior Proposal Manager/Technical Writer/Content Developer An APMP Professional

Frederick, MD

Mobile / Voice mail: 301-***-****

E-mail: *****************@*****.***

PROFESSIONAL SUMMARY:

Proposal Manager, Bid Manager, Proposal Writer/Technical Writer, Content Developer/Designer with over 20 years of experience including involvement in over 2000 proposals ranging from $100k to

$100M in contract value for managing and writing of: Public Sector, Federal Government, International

(including Canada and Europe), State and Local (incl. Health IT), DoD (incl. Military Health), and Commercial proposal initiatives including development and implementation of RFP/RFQ/RFI/RFx, IDIQ, Task Order bid and proposal processes, marketing and technical content, knowledge base management, and document repositories usage.

Proposal Management and Technical Writing Duties include: Management of resources to support the full proposal development cycle from cradle-to-grave—cross functionally across lines of business, taking ownership of proposal objectives to achieve compliant results, Technical Writing duties per project to include. Team lead and head technical writer for large Information Technology & Healthcare IT proposals, involving multiple technical and management approaches/solutions, documentation management and support for capture and business development involving Government, DoD, Public Sector – State and Local, and Commercial sectors. Expertise in Information Technology, Bioinformatics, Telecom and Enterprise-wide Global architecture, Security, e-learning, software/hardware and scientific deliverables, editorial/copy/creative writing, design for multimedia, print media and content for Live Meetings and hands on SharePoint experience.

• Proposal Management, Coordination, Team Lead and writing of large IT Product and Services technical proposals, that include documentation management and support for capture and business development involving Federal and State & Local Government, DoD and commercial sectors. Expertise in Information Technology, Healthcare IT and Staff Augmentation, Bioinformatics, Telecom and Enterprise-wide global architecture, e-learning, software/hardware and scientific deliverables, editorial/copy/creative writing, design for multimedia, print media and the Internet.

• Sales and Marketing expertise to include: Defining opportunities, revenue stream for core areas of capabilities, designing of sales and marketing collaterals, case studies and working with various social media. Adept at Salesforce operations, SharePoint and GovWin/Deltek operations.

• Mastery of written, verbal and interpersonal communication, collaborating, and interacting with all levels of the business organization, proven ability to target communication based on audience analysis, ability to prioritize work, meet deadlines, works effectively with team environments, where flexibility, collaboration, and adaptability are important, able to work independently with minimal supervision, proficiency with defining processes and technical documentation

• Program/Project planning and management, content documentation development, including resource requirements, project timelines and deliverables. Coordination of project and proposal resource requirements for client product, IT provisioning, engineering and operations and management of 5-30 people. Authoring of reports and technical deliverables. Experience in graphics design, art and communications design with both technical and creative expertise.

• Planning and documentation support for program/project management plans (PMP, EVM, etc. methodology/processes), project lifecycle, Capability Maturity Model® Integration (CMMI®)-based process improvement methodology and practices. Designing of template-oriented e-Learning Richard L. Stevens Resume

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applications for interactive e-Learning products and content objects for curriculum based for DoD and commercial training.

• RFP distillation management adhering to proposal style guide methods: Shipley, Apache and NSF for and including green to final teaming for RFx’s, Statements of Work (SOW), BPA’s, IDIQ’s and major teaming contracts ranging for over 2500 proposals ranging from $2 million to $200 million and representative of success with over 750 million in contractual revenue wins.

• Preparation, authoring, editing, review of marketing (B2B & corporate) & technical documentation, web-based and hard copy training materials, software and technical documentation, i.e., templates, technical manuals, PowerPoint Presentations, guides, training and instructional materials/training aids (course manuals, workbooks, handouts, exams, completion certificates, and course critique documents for classroom, facilitating of learning programs, Instructional Design and Learning Management (LM) and distance learning environments). Skills: Job Related

Computer & Work Skills Include:

• Windows 10, 7, 8, Vista and XP, 2000, 2002, 98/95, NT, MS WORD/Office 365, 2016, 2007 and 97-2000 expert user,

• MS PowerPoint & MS Project specialist, Adobe Acrobat, Adobe Photoshop, VISIO Pro & Enterprise

• SharePoint, Oracle, Siebel and Lotus Notes, Lotus 1-2-3, ACT

• HTML (Hot Metal4, Claris, AOL proprietary software and Shockwave), MP3 and Pro Tools

• Illustrator, Quark, Painter 5.0, and Dreamweaver

• Design/production and marketing of audio, video and CD-ROM products

• Telecommunications experience with ATM, Lucent, Motorola, and mainframe documentation, Cisco Systems, Inc., IBM, Nortel & Compaq technology.

• CMMI documentation, ISO 9001, year 2000 & 508 compliancy, FCC, FAR and 254/255 compliancy experience

• Adobe E-learning Suite, Adobe Connect Pro, and Snag-It.

• Experienced in virtual meeting facilitation utilizing Webex/Jabber,

• Skype, Go to Meeting, Adobe Connect and Microsoft Live Meeting. PROFESSIONAL EXPERIENCE:

A Square Group, LLC (ASG),

Sr. Proposal Manager/Technical Writer (Jan 2019 -Present) Frederick, MD

Contract initiatives for Proposal Management, writing, and Business Development initiatives for ASG clients such as; ESP Telecom, IBM, Paradigm Inc., Weber Associates, and AT & T Global Enterprises, Dept of Veterans Affairs and CMS.

Responsibilities included:

• Management and writing of federal and DoD proposals, technical materials and documentation design and deliverables.

• Documentation design & coordination for project management, implementation and migration deliverables, proposals and projects that included information technology services ranging from Enterprise-wide global architecture, LAN/WAN, Application Development, Helpdesk, Telecommunications and Web-based initiatives.

• Technical writing for Proposal and BD initiatives included U.S. Patent & Trademark Office IT initiative, DOE, DoD. NIH, HHS, and U.S. Veterans Affairs.

• RFP response management, writing and coordination of commercial and government, proposals, IDIQ bids and quotes. Design and authoring of database repository of templates, media and graphic products for use on Intranet and Extranet.

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Tata Communications (Nov. 2017 – Dec 2018)

Global Assistant Manager/Bid Coordinator,

Bid Development Administration:

Proposal Manager/Bid Developer, Team Lead, Technical Writer, Content Developer; Management, writing, editing of proposals for IT, Telecom, Broadband/Internet & Staffing projects. Ownership from cradle-to-grave of proposal objectives to achieve required results. Management and Development of Information Technology (IT), Telecom, Enterprise, Staffing and Professional Services proposals for Public Sector, State and Local, Commercial clients. Responsibilities Included:

• Scheduling and managing & team leader for all aspects of proposal distillation and responses to ensure compliance and timely submission. Leader of work in a team environment providing proposal management, compliance matrices, proposal management workbook, writer/SME assignments, writing, editing, compliance, issue resolution, coordination, and analysis efforts in response to RFPs, RFQ's and RFIs.

• Prepare supporting proposal development documentation (i.e., outline, team assignments, proposal management plan, schedule, kick-off meeting materials, writing plans, etc.).

• Establish and maintain communications among local and remote employees and teammates using collaborative tools (e.g., Cisco WebEx/Jabber and proprietary document storage and management portals).

• Write/Author assigned sections of the proposal and content development as needed.

• Development of customized text ranging from executive summaries to detailed technical RFP responses. Customized text will be based on information gathered from subject matter experts,

• Expert level of proficiency with MS Word, PowerPoint, Excel, MS Project, Adobe Acrobat X Pro, and Visio (MS Office 2003-2010)

• Experience in curriculum development efforts, proficient in MS Office Suite, experience with Skype, WebEx, Adobe Connect etc. Familiarity with ADDIE/SAM training development models.

• Expertise with storyboarding and advanced consulting. Department of Veterans Affairs (September 2015 – Oct 2017) A Square Group, LLC (ASG)/Government CIO contract

Senior Technical Writer/Proposal Development

Responsibilities Included:

Senior Technical Writer for new database & architecture project, developing of a wide range or technical guidance for project architecture, advance concepts and project management.

• Applied a higher degree of writing skills, editorial judgment and initiative, to independently plan and complete writing assignments.

• Created and maintained SharePoint sites for the organization as related to AACE projects, services and initiatives.

• Maintained and troubleshooted an automated document tracking system.

• Troubleshoot digital signatures, create digital staffing forms, send e-notifications, set version control, and write scripts for document statistical reports, and publishing documents.

• Maintained and assisted with processes, procedures and streamlining of administrative processes.

• Prepared and published special studies or a series of manuals related to total work processes.

• Established and maintained excellent relationships and dialogue with senior management and technical engineering personnel to facilitate participation in the planning and development of organizational communications policies and strategies. A Square Group, LLC (ASG), (Apr. 2013 – Sept 2015) Senior Proposal Manager/Bid Developer, Technical Writer, Marketing Content Developer, Website Design/Mgr., Instructional e-Learning Design; Management, writing, editing of proposals for IT, Telecom, Staffing and Healthcare IT projects. Ownership from cradle-to-grave of proposal objectives to achieve required results. Management and Richard L. Stevens Resume

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Development of Information Technology (IT), Telecom, Enterprise, Staffing and Professional Services proposals for Federal Government, DoD, Public Sector, State and Local, Commercial clients. Responsibilities Included:

• Prepare supporting proposal development documentation (i.e., outline, team assignments, proposal management plan, schedule, kick-off meeting materials, writing plans, etc.).

• Establish and maintain communications among local and remote employees and teammates using collaborative tools (e.g., Webex and proprietary document storage and management portals).

• CMMI Lv 3 Process Evaluator – Assisted in organization certification.

• Write/Author assigned sections of the proposal and content development as needed.

• Development of customized text ranging from executive summaries to detailed technical RFP responses. Customized text will be based on information gathered from subject matter experts,

• Expert level of proficiency with MS Word, PowerPoint, Excel, MS Project, Adobe Acrobat X Pro, and Visio (MS Office 2003-2010)

• Training delivery content design for classroom, web conferencing, eLearning and mobile modules.

• Experience in curriculum development efforts, proficient in MS Office Suite, experience with Skype, WebEx, Adobe Connect etc. Familiarity with ADDIE/SAM training development models.

• Expertise with storyboarding and advanced consulting. Cisco Systems, Inc. (June 2011 to Apr 2013)

San Jose, CA, - Frederick MD (remote based).

Senior Proposal Manager/Program Manager/Bid Developer, Technical Writer Managed resources to support proposal development cycle—cross functionally and across lines of business, taking ownership of proposal objectives to achieve required results. Management and Development of initiatives for Information Technologies, Unified communications, Cloud, Security, VOIP technology-based proposals with Cisco Systems Proposal Experts - North America, including support for Cisco U.S., Global and Canada Sales Divisions. Government, Public Sector, Commercial and International client bids ranged from $100,000 to $100 Million in multiple year, multiple opportunities. Responsible for winning revenue that have included but were not limited to the following response initiatives: Canadian Rail, Toronto Blue Jays, HHS, U.S. Air Force, Dept. Of Health and Human Services (DHHS), Best Buy Corp., Bureau of Alcohol, Tobacco & Firearms (ATF), Department of Justice, U.S. Food and Drug Administration (FDA), Federal Aviation Administration

(FAA), Department of Transportation (DoT), Office of Personnel Management (OPM), U.S. Customs and Border Protection (CBP), National Archives, U.S. General Services Administration (GSA), The District of Columbia, Office of the Chief Information Officer (OCIO) and Office of the Chief Technology Officer (OCTO).

Responsibilities included:

• Scheduling and managing all aspects of proposal distillation and responses to ensure compliance and timely submission. Leader of work in a team environment providing proposal management, compliance matrices, proposal management workbook, writer/SME assignments, writing, editing, compliance, issue resolution, coordination, and analysis efforts in response to RFPs, RFQ's and RFIs.

• Prepare supporting proposal development documentation (i.e., outline, team assignments, proposal management plan, schedule, kick-off meeting materials, writing plans, etc.).

• Establish and maintain communications among local and remote employees and teammates using collaborative tools (e.g., Webex and proprietary document storage and management portals).

• Write/Author assigned sections of the proposal as needed.

• Development of customized text ranging from executive summaries to detailed technical RFP responses. Customized text will be based on information gathered from subject matter experts, as well as the proposal staff and personal knowledge and judgment. Richard L. Stevens Resume

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• Developed b2b and technical data sheets, marketing content, newsletters, and proposal graphics.

• Performance of substantive reviews of both text and graphics, ensuring the assigned writing sections comply with RFP requirements, contain win strategies and win themes, and comply with standard format and style criteria. Additional duties and activities also include:

• Provide production support including desktop publishing, reproduction and quality control checks.

• Organization of final electronic file versions and electronic folders. Reviewing blue/green/pink/red/gold team RFP proposal responses and manage editing as needed to generate winning responses.

• Coordinate with the project and pricing staff to ensure that all of the information needed to prepare the Cost Proposal is available and input is received on time.

• Coordinate and obtain signoff on the technical proposal by senior managers.

• Ensure compliance, quality, and timeliness of the entire RFP response.

• Conduct strategy sessions to develop win strategies and themes, identify and assess competitors, and develop client hot buttons.

• Participate on external capture team as a company representative.

• Develop corporate/technical boilerplate and maintain the boilerplate/proposal library utilizing SharePoint and supported and developed presentations as necessary for support to assigned writers and for orals/discussions with the Government clients.

• Attend win/loss debriefings and assist in developing lessons learned.

• Expert level of proficiency with MS Word, PowerPoint, Excel, MS Project, Adobe Acrobat X Pro, and Visio (MS Office 2003-2010)

NTT Data/Keane Inc., Vienna, VA (March 2008 to 2011) Senior Proposal Manager

Management of Information Technology and Professional Services proposals for Federal Government, DoD, Public Sector-State and Local, Commercial and International clients ranging from

$100,000 to $200 Million in multiple year, multiple TO opportunities. Responsible for over $120 million in response winning revenue while working with Keane that included but were not limited to the following response initiatives:

• United States Department of Homeland Security (DHS), Securities and Exchange Commission

(SEC), U.S. Air Force (NETCENTS), CDC, Blue Cross Blue Shield, U.S. Customs and Border Protection (CBP)- Secure Border Initiative (SBInet), DEA, FBI, PBGC, Department of Health and Human Services (DHHS), U.S. Air Force, U.S. Army, RCAS and Logistics Command, Wells Fargo, State Farm Insurance –Division of Technology, States of; New York, Virginia –Hampton Roads Government, Kentucky Office of Technology, Rhode Island, Commonwealth of Massachusetts, Chicago Office of Technology, North Carolina Department of Technology, State of Missouri Courts System, Indiana Dept of Education, State of New Hampshire DHHS, International Clients Include: Nova Scotia Government, Canadian Government, International Maritime Organization

(IMO-UK). Philip Morris.

Responsibilities included:

• Scheduling and managing all aspects of proposal distillation and responses to ensure compliance and timely submission. Leader of work in a team environment providing proposal management, writer/SME assignments, writing, editing, compliance, issue resolution, coordination, and analysis efforts in response to RFPs, RFQ’s and RFIs that included multiple vehicles including BPA’s, GWAC’s, task orders and IDIQ’s. Responsibilities include:

• Prepare supporting proposal development documentation (i.e., outline, team assignments, proposal management plan, schedule, kick-off meeting materials, writing plans, etc.).

• Establish and maintain communications among local and remote employees and teammates using collaborative tools (e.g., SharePoint).

• Write assigned sections of the proposal and submits all assigned sections on time.

• Development of customized text ranging from executive summaries to detailed technical RFP responses.

• Provide production support including graphics, desktop publishing, reproduction and quality control checks.

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• Organization of final electronic file versions and electronic folders. Reviewing blue/green/pink/red/gold team RFP proposal responses and manage editing as needed to generate winning responses.

• Coordinate with the project and pricing staff to ensure that all of the information needed to prepare the Cost Proposal is available and input is received on time. Coordinate and obtain signoff on the technical proposal by senior managers.

• Ensure compliance, quality, and timeliness of the entire RFP response.

• Conduct strategy sessions to develop win strategies and themes, identify and assess competitors, and develop client hot buttons. Participate in and on virtual capture team as a company representative.

• Expert level of proficiency with MS Word, PowerPoint, Excel, MS Project and Visio (MS Office 2003-2007).

* International Travel/Sabbatical – January 2008 to March 2008 LCG Systems, Rockville, MD (October 2005 to December 2007) Sr. Proposal Manager

Responsible for managing Information Technology and professional services proposals for Federal Government clients that include but not limited to: multiple NIH institutes (NIDCD, NIMH, NINDS, NIAAA), Dept. of Health and Human Services (DHHS), U.S. Army, and U.S. Coast Guard. Responsibilities included:

• Scheduling and managing all aspects of proposal distillation and responses to ensure compliance and timely submission. Leader of work in a team environment providing proposal management, writer/SME assignments, writing, editing, compliance, issue resolution, coordination, and analysis efforts in response to RFPs, RFQ’s and RFIs that included multiple vehicles including BPA’s, GWAC’s, task orders and IDIQ’s. Responsibilities include:

• Prepared supporting proposal development documentation (i.e., outline, team assignments, proposal management plan, schedule, kick-off meeting materials, writing plans, etc.).

• Established and maintained communications among local and remote employees and teammates using collaborative tools (e.g., SharePoint).

• Write assigned sections of the proposal and submits all assigned sections on time.

• Development of customized text ranging from executive summaries to detailed technical RFP responses.

• Performance of substantive reviews of both text and graphics, ensuring the assigned writing sections comply with RFP requirements.

• Provide production support including desktop publishing, graphics, reproduction and quality control checks.

• Organization of final electronic file versions and electronic folders. Reviewing blue/green/pink/red/gold team RFP proposal responses and manage editing as needed to generate winning responses.

• Coordinated project and pricing staff to ensure that all of the information needed to prepare the Cost Proposal is available and input is received on time and signoff on the technical proposal by senior managers.

• Conduct strategy sessions to develop win strategies and themes, identify and assess competitors, and develop client hot buttons.

• Participate on external capture team as a company representative.

• Attend win/loss debriefings and assist in developing lessons learned.

• Expert level of proficiency with MS Word, PowerPoint, Excel, MS Project and Visio (MS Office 2003-2007). Proposal Management / Sr. Technical Writer Consultant (December 2004-October 2005) Proposal Manager/Technical Writer, Reston, VA

Proposal Management, Marketing/ Sr. Technical writing for Information Technology, Telecom and Enterprise-wide global IT services

Richard L. Stevens Resume

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Contract initiatives for Proposal Management, writing, and Business Development initiatives Clients included: IBM, Systems Plus, Paradigm Inc., Weber Associates, and AT & T Global Enterprises Responsibilities included:

• Management and writing of federal and DoD proposals and, technical materials and documentation design and deliverables.

• Technical writing for Proposal and BD initiatives included U.S. Patent & Trademark Office IT initiative, DOE, DoD. NIH, HHS, and U.S. Veterans Affairs.

A&T Systems, Inc., Silver Spring, MD (April 2002 – November 2004) Proposal Manager - Business Development and Technical Writing Specialist Management, coordination and authoring of proposal, technical documentation, white papers, marketing and deliverables for A&T’s Government, Military/DoD, Local, State, commercial bids, proposals including RFP’s, RFQ’s RFI’s that ranged from multiple contract vehicles, such as GSA, Alliant-SB, GovWorks, and ITSS.

Responsibilities included:

• Captured to delivery, end-to-end command of proposal development and related support processes, including down-select responses, written proposal presentations, and content for oral presentations, Best and Final Offers (BAFOs), Evaluation Notices (ENs), Final Proposal Revisions (FPR), etc.

• Proactively developed and maintained planning processes for proposals, to include capture, outlines, storyboards, themes, action items, etc. Authoring of proposal/marketing narrative as required.

• Management for Proposal and BD initiatives included proposal wins for the following initiatives; U.S. Army Reserve, NIH/CONNECTIONS, Dept of Interior, Federal Aviation Assoc (FAA), Federal Trade Commission (FTC), NIH/NITAAC/ECS III Electronics Commodity Store, Dept of the NAVY/BUMED, VA/BPA, GSA-FAST/DC Government, Dept of Treasury, Dept of Justice, ARNG/LINK, OCC, Naval School of Heath Sciences.

• Authored and built database repository of specifications, media and graphic products.

• Designed, authored and implemented new corporate website and marketing strategies to include corporate collateral authoring and design.

TITAN Corporation/L-3, Newington, VA (November 2001 to June 2002) Proposal Manager and Technical writer

PEO-EIS / CAISI - U.S. Army Wireless Logistics Contract ILS Documentation Specialist and Proposal Writer for PEO Stamis (EIS) contract program. Responsibilities included:

• Proposal writing, editing and program support for design, implementation of documentation and standards to include, Military product Technical Manuals, Software Manuals, Multi-Media, Training manuals, e-Learning Coursework design and implementation, Distance Learning web support, and graphics deliverables to be used in standardizing of all writing for a multi-location team of engineers, designers and users for a state-of-the-art wireless solution for the U.S. Army.

• Multiple-site location logistics support for fielding, testing, training validation and implementation of software, hardware, classroom and web-based learning in support of a 7-year Titan Corporation contract with the U.S. Army’s PEO-EIS division.

• Writing and management for the ILS Group for federal and DoD proposals, bid and quotes. Building of database-oriented repository of specifications, media and graphic products for use on secure Intranet and global extranet.

• PEO STAMIS/Office of the Army for Enterprise-wide IT architecture contracting wins with additional wins with contracting partner KPMG Consulting (Bearing Point) for full IT services to include web- based, fundraising and marketing initiatives management and services implementation. Richard L. Stevens Resume

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Net2000 Communications Inc. Herndon, VA (September 1999 – November 2001) Proposal Manager/Senior Technical Writer/Special Projects Coordinator/Marketing writing & design/Bids Coordinator for Telecommunications Broadband CLEC. Net2000's customer base included medium- and large-sized enterprises, including institutions such as the State of Maryland, the Delaware Department of Transportation, Florida State University, and British Nuclear Fuel in partnership with Global Crossing for providing a nationwide footprint. Responsibilities included:

• Proposal Manager, Senior Technical Writer, documentation design & coordination for project design, implementation and migration for commercial and government bids, proposals and projects for education, growth and marketing message of a $1billion IPO publicly traded company.

• Project and Documentation support for provisioning, engineering and operations to deliver data networks within project schedules.

• Resource management and RFP response management, overall company proposal process implementation, writing and coordination of commercial and government proposals, bid and quotes for telecommunications connectivity and products. Built repository of specifications, media and graphic products for use on Intranet and Extranet for use as sales and company support.

• Support for design and implementation and establishing of documentation standards to include, Training manuals, Distance Learning manuals and documentation, database, document flow, graphics and templates.

• Authored technical documentation for networking design platforms, hardware and software involving Nortel & Passport telecommunications switches and the implementation of 5 major NOCS located in Washington, DC, Norfolk, Raleigh, NYC and Herndon, VA. Document specialist for project and resource requirements of provisioning, engineering, operations and customer support. Inacom-Vanstar Corp/Edison Mission Management, Dulles, VA (Jan 1998 - Sept 1999) Senior Technical/Proposal Writer, Marketing Writing & Design/Bids /Coordinator: Technical documentation and

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