Executive Housekeeper

-

Christopher Columbus Cruz Labez

** *.*. ***** ****. Balite, Montalban Rizal 1860 Philippines

Home Mobile 63-916*******

E: **********@*****.***

WORK EXPERIENCE

Apr 2017 – June 30 2019 EXECUTIVE HOUSEKEEPER / TRUMP TOWER AT CENTURY

CITY, Makati City. (Pre- Opening Team)

Responsible for managing the daily housekeeping operations. Committed

to the cleanliness and orderliness of the property. Efficient in planning,

directing and controlling all the activies of the department.

Sept. 2016 - Feb 2017 HOUSEKEEPING SUPERVISOR / WINFORD HOTEL AND CASINO MANILA, Manila City. (Semi Pre-Opening Team)

Officer in Charge of the department in the absence Exec. Housekeeper,

Hired to assist the Exec Housekeeper in setting up the hotel prior to it’s full Operation

Sep 27 2004 – Dec 30 2015 HOUSEKEEPING SUPERVISOR / INTERCONTINENTAL HOTEL MANILA, Makati City. (Part of 2nd Renovation Team)

Managing and motivating all housekeeping staff with daily supervision including staffing, training and monitoring performance.

Reporting and coordinating with engineering department for the defects and maintenance of guest rooms same with the front office department.

Oct 13, 2003 – Aug 31,2004 HOUSEKEEPING SUPERVISOR / IMPERIAL PALACE SUITES HOTEL, Quezon City

Handle all aspects of housekeeping operation in Rooms & Public Areas, Dealing with internal and external problem, complaints and questions.

Sep 25, 2000 – Oct 5, 2003 HOUSEKEEPING SUPERVISOR / CITY GARDEN HOTEL MAKATI, Makati City

In charge for scheduling and monitoring performance of staff, reporting and coordinating with other department for any housekeeping operation concerns needed.

Nov.1999 - June 2000 HOUSEKEEPING PUBLIC AREA SUPERVISOR / CASINO FILIPINO, Paranaque City.

In charge to maintain the cleanliness of the recreation area including

restaurants, gaming areas and outside perimeter. Controlling the supplies

distribution and usages. Motivating all housekeeping personnel in maintaining a high quality standard of housekeeping.

CHRISTOPHER C. LABEZ

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July 13 1992 - July 4 1997 HOUSEKEEPING PERSONEL / EDSA SHANGRI-LA HOTEL b4 RESORT, Mandaluyong City.

Was one of the pioneer housekeeping team leaders who prepared the hotel prior toit’s opening. Four years as a room attendant and one year as housekeeping coordinator.

Nov. 1991 - May 1992 ASSISTANT PROCESSOR / AVON COSMETIC PHILIPPINES, Pasig City.

Hired as an assistant processor of perfume talc. Preparing all the

materials & chemicals needed to process cosmetics.

Jan. 1990 - July 1990 SALES CLERK / SHOE MART DEPARTMENT STORE ACI CENTER, Makati City

I was assigned to assist all guest and customer needs. Monitoring

par stocks and monthly inventory of the products.

SPECIAL SKILLS

Micros Opera System MS Word

Micros Fidelio System MS Excell

Micros Materials Control MS Powerg Point

IFCA System Housekeeping Trainor

TRAINING / SEMINAR ATTENDED

FIRE & LIFE SAFETY TRAINING InterContinental Hotel / Sept. 30, 2015

UNIQUE GUEST EXPERIENCE InterContinental Hotel / July 21, 2014

PERSONAL DEVELOPMENT PLAN InterContinental Hotel / March 29, 2013

OPERA V.5 TRAINING InterContinental Hotel / Feb. 10, 2012

ROOT CAUSE ANALYSIS InterContinental Hotel / April 13, 2012

ICM BRANDHEARTED JOURNEY InterContinental Hotel / Nov. 21, 2011

GUEST RESOLUTIONS InterContinental Hotel / Dec. 5, 2011

LOYALTY PROGRAMME InterContinental Hotel / Feb. 11, 2010

CYBER ASSIST TRAINING InterContinental Hotel / April 13, 2010

I CLEAN TRAINING InterContinental Hotel / June 21, 2010

ROOM CARE TRAINING Johnson Diversy / April 22, 2009

LISTENING ADVANTAGE InterContinental Hotel / July. 27, 2009

EXCEEDING COSTUMER EXPECTATIONS InterContinental Hotel / June. 29, 2009

HIGH TRUST LEADERSHIP InterContinental Hotel / Aug. 17, 2009

SECURITY ORIENTATION InterContinental Hotel / Aug. 3, 2009

HELP EMPLOYEES BEING THEIR BEST InterContinental Hotel / Nov. 3, 2009

HOW TO DEAL DIFFICULT GUEST InterContinental Hotel / Nov. 19, 2009

THE KEY TO HIGH PERFORMANCE InterContinental Hotel / Nov. 17, 2009

PERFORMANCE MANAGEMENT InterContinental Hotel / Dec. 11, 2008

IQ/FAQ TRAINING InterContinental Hotel / Aug. 21, 2008

YOU BRING IT TO LIFE InterContinental Hotel / June 18, 2008

WINNING WAYS InterContinental Hotel / Feb. 22, 2007

INTERVIEW SKILLS TRAINING InterContinental Hotel / Aug. 22-23, 2007

CHRISTOPHER C. LABEZ

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TR2AINING / SEMINAR ATTENDED

HANDLING GUEST COMPLAIN InterContinental Hotel / June 7, 2006

BE MY GUEST InterContinental Hotel / Aug 28-29, 2006

HIGH IMPACT City Garden Hotel Makati / May 12, 2003

OIC TRAINING City Garden Hotel Makati / June 21,, 2002

SMART SELLING City Garden Hotel Makati / April 26, 2002

PEST CONTROL City Garden Hotel Makati / March 2, 2001

FIRE BRIGADE City Garden Hotel Makati / Jan.w4 18, 2001

FIRST AID Shangri-la Edsa Plaza Hotel / Mar. 20-21 1997

T.E.A.M. Shangri-la Edsa Plaza Hotel / Sept. 20, 1995

SERVICE PLUS Shangri-la Edsa Plaza Hotel / Sept. 16, 1993

AWARDS & COMMENDATIONS

GSTS /IQ AUDITORS 2008 Appointed as Intercon Hotel IQ Auditor for employees.

For the year 2008.

GM COMMENDATION Received a commendation from the GM for covering the operation despite the country being battered by typoon milenyo last Sept. 28, 2006.

GSTS / IQ AUDITORS 2010 Appointed again as Intercon Hotel IQ Auditor for employees.

For the year 2010.

SUPERVISORS AWARD Nominee in the Supervisory Category of the Hotel’s Employee recognition program for the period of December 2007 – May 2008.

GM COMMENDATION Received a commendation from the GM for covering the operation despite the country being battered by typoon ONDOY last Sept. 26, 2009.

SHANG-BIDA AWARDEE Awarded for my demonstration of honesty by surrendering a substantial amount of money was left by a guest in my guestroom. / Shangri-la Edsa Plaza Hotel, July 24, 1996.

G.M. STAR AWARDEE Received an acknowledgement from a long staying guest for my excellent service. / Shangri-la Edsa Plaza Hotel, March 24 1997.

CHRISTOPHER C. LABEZ

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EDUCATIONAL BACKGROUND

SAINT JOSEPH COLLEGE COLLEGE 1983 – 1987

AB-MASS COMMUNICATION

E. RODRIGUEZ AVE. Q.C.

JOSE RIZAL COLLEGE SECONDARY 1978 – 1982

SHAW BLVD. MANDALUYONG

CITY

IMMACULATE COLLEGE PRIMARY 1971 – 1978

AURORA BLVD. STA MESA

MANILA

PERSONAL INFORMATION

NICKNAME Chris

BIRTHDATE November 14, 1964

ADDRESS 51- JP. Rizal St. Brgy. Balite, Montalban Rizal

BIRTHPLACE Manila

HEIGHT 5 feet 6 1/2 inches

WEIGHT 180 lbs.

CITIZENSHIP Filipino

RELIGION Catholic

STATUS Married

CHARACTER REFERENCE

Mr Fausto Bolivar Jr. GENERAL MANAGER

Trump Tower Philippines

Mobile No. 63-916*******

Mr Joseph Bryan Celestina GENERAL MANAGER

Century City Philippines

Mobile No.63-917*******

Ms Marivic Yanguas PURCHASING MANAGER

Sofitel Hotel Manila

Mobile No. 63-917*******

Ms Cecille Bagaforo HR DIRECTOR

Century Properties Management Inc.

Mobile No. 63-917*******

CHRISTOPHER C. LABEZ

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PERSONAL IDENTIFICATION NUMBER

Social Security Number 33-0263626-3

Tax Identification No. 156-292-987

Phil. Passport No. JJ330587

Driving License No. NO4-83-015765

Philhealth No. 19-089732890-2

Pag-ibig ID No. 101*-****-****

Signature

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