Engineer Quality

EMMANUEL DE BERNARD

Experience

FIREKING SECURITY GROUP, NORTH BERGEN, NJ

Field Service Technician II OCT. 2018 - Present

• Responsible for US North Atlantic region to perform maintenance and repairs on company systems (mechanical safes, smart safes, computerized safes, and large vaults)

• Communicated with customers, service managers, and field service technicians to provide technical troubleshooting solutions

• Schedule an average of over 27 service call visits a week to provide onsite technical support and repairs of customer's equipment

• Troubleshooting smart safes mechanical, electrical, software, and hardware components to meet preventive maintenance standards

• Provided training and start-up support for new and existing customers Education Skills

Languages: Fluent in English and Proficient Spanish Software: Creo/ProENGINEER, SolidWorks, MATLAB, MD Solids, Allen Bradley PLC, Rockwell PLC, RS Logic, RS Logix Emulate

Machine Skills: Bandsaw, Drill Press, Lathe, CNC Milling, Micro Laser wield, MicroVU

Computer Languages: Linux, Visual Basic,

201-***-**** / ********.*.*******@*****.*** / in/EmmanuelDeBernard HEWLETT PACKARD, NORTH BERGEN, NJ

Customer Engineer (Contract) Jan. 2017 - March 2018

• On-site installation, maintaining and repairing company and multi-vendor systems (i.e., hardware, software and networking products) as well as operating systems; (controller boards, panels) on the HP Indigo digital printing press

• Advising customers on preventative maintenance and configurations which may impact product performance

• Troubleshoot electronics components and perform computer integration

• Responsible for over 19 customers in the North America North Atlantic Region and help drive all known issues to resolution (educate, assisting, and resolve grievances)

• Schedule an average of over 18 service call visits a week by determining the urgency of customer’s problems

• Takes responsibility for potential or desired follow-up services (Sales/Systems Engineering) or problem escalation

• Supports and observes installations being performed by field-engineers MICRO-TUBE FABRICATORS, MIDDLESEX, NJ

Quality Engineer Oct. 2015 - June 2016

Manufacturing Engineer Oct. 2015 - June 2016

• Inspect and diagnose faulty parts for the Medical Tubing Production Operations

• Responsible for the analysis of report research information by promoting improvement to methodize all procedures in the manufacturing processes

• Conducted Internal Audits to completely organize and update all Internal SOP and QSR Regulations to meet ISO requirements:

(ISO: 13485) & (ISO: 9001)

• Works with server development and validation teams to improve test process

• Interpret customer and onsite technical engineering drawings

• Develop, implement, and provide training to Quality Control employees

• Gathers information from various databases to generate reports that help assist in root cause analysis in corrective action activities ROBOTICS AND PROGRAMMABLE LOGIC CONTROLS

Project Competition Feb. 2015

• Consisted of Security Door Access, Security System Using GSM Controller, and Home Appliances.

• Divided into two main parts: hardware and software development

• Hardware development included the PLC wiring connection, PIC interfacing circuit, relay connection, and home automation circuit

• Software development included PLC ladder diagram, PIC controller source code, GSM message command, and relay diagram Projects

New Jersey Institute of Technology Newark, NJ May 2015 B.S. in Mechanical Engineering

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