Social Media, Customer Service, hospitality, Microsoft applications

Melody Nayeri

E

ducation 310-***-**** ********@****.*******.*** Linkedin

Bachelor concentration Leadership Chapman

University,

of

and

Science

Communications

in

Orange,

Business

CA

cluster

Administration,

Marketing Professional

Experience

Sigmax Media

Marketing research

• Conduct current industry research to better understand trends and competition Beauty Magic, Irvine, CA

Marketing and social media coordinator

• Initiate brand awareness through email, print, digital, and social media advertisement to help maintain and increase clientele Yellow Chili, Tustin, CA

Server

• Successfully assist in grand opening

• Maintain highest guest check averages among full-time servers

• Upsell menu items leading to an 10-15% increase in check average

Zov’s Bistro and Bakery, Tustin, CA

Hostess & Bakery Barista

• Maximize restaurant capacity of 150 guests

• Top two in sales average in the months of December - June

• Provide prompt customer service and offer support to management

BJ’s Restaurant and Brewhouse, Irvine, CA

Hospitality Coordinator

• Maximize restaurant capacity of 250-300 guests

• Promote loyalty rewards program with 7.5% increases monthly

• Provided effective wait times with 80-100% accuracy in one of the busiest locations in the state

• Optimize floor plan to accommodate 10+ large party reservations on a daily basis

Skills

• Microsoft Office: Word, Powerpoint, Excel, Outlook, Access Feb

2018- April

2019

Nov

2018- June

2019

December

2018

Jan

2019- Present

April

2019- Present

July

2019- Present

• Social Media Proficiency: FaceBook, Instagram, Twitter, Yelp, Hootsuite, Google Analytics

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