Training Manager

Edmundo SB. Cuaresma, Jr.

Unit ***N Dover Building, Hampton Gardens Condominiums

*** *. ******** ***., *****, 1607

Phone: +639********* E-Mail: **************@*****.*** Professional Summary

Learning and Implementation professional with almost 10 years of experience in leadership development and customer service expertise in both Food & Beverage and BPO Industry. Looking for a position as Learning and Development Manager or any related position in a company that encourages personal and career growth. Experience

Training Manager October 2009 – August 2019

IGT Solutions Pvt. Ltd. (formerly Interglobe Technologies, Inc. Phils.) Career Growth

• Oct 2009 – Sept 2010 – Process Trainer

• Oct 2010 – Mar 2014 – Assistant Manager – Training

• Apr 2014 – Present – Manager – Training (Learning and Implementation)

• Oct 2009 – Sept 2010 – Process Trainer

• Oct 2010 – Mar 2014 – Assistant Manager – Training

• Apr 2014 – Present – Manager – Training (Learning and Implementation) Responsibilities

• Facilitates in Learning & Development Program for Operations Leads on Coaching and Influencing Styles / Techniques

• Management and New hire Onboarding

• Evaluate instructor performance and the effectiveness of training programs, providing recommendations for improvement

• Analyze training needs to develop new training programs or modify and improve existing programs

• Plan, develop, and provide training and staff development programs

• Conduct Focus Group Discussion with New Hires (agent and management) to gather areas of opportunities in all aspects of Training Delivery

• Confer with management and conduct surveys to identify training needs based on projected processes and changes

• Review and evaluate training and apprenticeship programs

• Develop and organize training manuals, multimedia visual aids, and other educational materials.

• Develop quality and evaluation procedures

• Develop Training Plans / Curriculum in accordance to the requirements of the process 2

• Presents Training Performance and Updates on all Business Review Sessions

• Maintains tracker for Instructor's Performance on a monthly basis

• Creates KRA / KPI for Instructors and conducts Performance Reviews

• Conduct Due Diligence with the clients on new program acquisition and migration Accomplishments

• Creation and Development of Training Department’s KRA

• Leads the Training Audit for ISMS

• Creation and implementation of Update Dissemination Process

• Trainer Development Program design and implementation

• Hiring Assessments design and implementation

• Development of Instructor Observation Form and implementation

• Learning and Development – Influencing Techniques, Coaching, Stakeholder Management, Leadership 101

• Content Development and – Soft Skills Modules

Training Assistant – Teletech Philippines December 2006 – October 2009 Sales Associate – Epixtar Philippines December 2005 – December 2006 2nd Assistant Manager - Golden Arches Dev’t Corporation October 1996 – December 2004 Career Growth

• Oct 1996 – May 1999 – Crew Chief

• May 1999 – December 2004 – Assistant Manager

Education

Polytechnic University of the Philippines June 1995 – May 1999 Bachelor of Science in Business Administration - Major in Management Skills

• Education and Training – Learning and Development

• Learning Strategies

• Customer Service / Experience

• Performance Management

• Excellent Decision Making Skills

• Stakeholder Management

• Complex Problem Solving / Negotiation

• Personnel and Human Resources

• Critical Thinking

3

• Training Needs and Analysis

• Training Literature and Curriculum Building

• People Development

• Management On-Boarding

Trainings and Seminars Attended

• Basic Operations Class – Dec 1999

McDonald’s Philippines – Training Dept

• Serve Safe Class – May 2000

McDonald’s Philippines – QA Dept.

• Basic Management Class – Dec 2000

McDonald’s Philippines – Training Dept.

• Trainer’s Certification Class – Dec 2008

Teletech Philippines – Learning Dept.

• ACE Certification Class – Jan 2009

Teletech Philippines – Learning Dept.

• Understanding the Millennial Mindset

IBPAP

Character References

Will be provided upon request

Contact this candidate