Technical Support Training

Monique Serieaux

**** ********* ****, *******, ******* M6N 4Y4

●Cell 647-***-**** ●Email:*******.******@*****.***

Objective

Seeking employment that allows me to grow professionally, while being able to utilize my skills for the betterment of the organization with the best use of my dedication, determination and resourcefulness

Key Skills

● EffectiveCommunication ● Punctual

●Organized ● Excellent Critical Thinker

●Reliable ● Team Player

Employment Experience

HomeSense March 2014 – July 2016

● Maintained and replenished store’s merchandise

● Prepared purchases for customers

Mcdonald’s August 2016 – March 2017

● Set up store for opening hours

● Aided Customers in placing orders and handling payment

Teleperformance March 2017 – November 2017

● Provided customers with Technical Support

●Resolved conflict between customers/ co-workers

Education & Training

Cardinal Leger Catholic School September 2000 - June 2009

Pope John Paul Secondary Catholic School September 2009 – June 2014

TWIST (Employment Training and Preparation Program) November 2017 – December 2017

●Participated in Career and Life Skills/Financial Literacy/Budgeting

●Problem solving/conflict resolution/communication techniques

●Job search/Interview techniques/Communications skills/team building techniques

●Workplace Safety: WHMMIS, AODA, FIRST AID & CPR

Certification

Smart Serve August 2017- Present

WHMIS November 2017 - November 2018

First Aid/ CPR January 2015 – January 2018

Monique Serieaux’s Hours of Availability

Monday: 7:00am- 11:30pm

Tuesday: 7:00am - 11:30pm

Wednesday: 7:00am - 11:30pm

Thursday: 7:00am - 11:30pm

Friday: 7:00am - 11:30pm

Saturday: 7:00am - 11:30pm

Sunday: 12:00pm - 12:00am

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