Data Entry Customer Service

Donna J. Lynn-Roberts

* ******* ***** ******

Mountain Top, PA 18707

570-***-**** -home

570-***-**** –cell

*****************@*******.***

Moved back to Pennsylvania April 29, 2006, lived in Tampa Florida for 20 years.

PROFILE: Dependable, strong computer skills, strong communication skills and quick learner.

EDUCATION: Graduated from Pittston Area High School -1978 -Academic Wilkes Barre

Vocational School, Pennsylvania -Key Punching, Hillsborough Community College, Florida

-Accounting 1.

APPLICABLE SKILLS: Lotus Notes (e-mail), Accounts Payables, Microsoft Publisher,

Microsoft Word, Business Works, Windows 95 / 98, Accounts Receivables, Customer Care,

Microsoft Excel, Navigator IRA's, Mutual Funds, Microsoft PowerPoint, Health Insurance,

Medicare

WORK EXPERIENCE:

2017 / PRESENT -TABCOM

Customer Service -Process sales calls including prescriptions, handle service tracks for short

ships, damaged, refunds. Follow-up with customers on orders that shipped by phone or

emails.

2014 / PRESENT -AMERIPLAN (HOME BASED BUSINESS)

Contact people who want to save on their Health expenses throughout the country. Provide

them with Brochures and Videos and additional information by email. Explain how Ameriplan

works. Enroll people into Benefit plans (Dental, Combo). Make sure that Corporate Office

received information. Contact customer to make sure they received member card and

packet.

2009 / 1-2014 -PERSONAL CAREGIVER TO MY PARENTS, AND BROTHER –

I took a leave of absence from the Temporary Service in order to take care of my mother who

was diagnosed with cancer in 2009, my father who was diagnosed with Alzheimer’s

/Dementia in 2008, and my brother who was diagnosed with Progressive MS. My brother was

still walking when he went into a nursing home during January 2009, but learned that they

didn’t want to walk him, because they wanted to keep him as a permanent resident. So I

removed him from their care in July 2009, and took care of him myself. That same month my

mother was diagnosed with cancer. My mother passed away in May 2010, my brother

passed away in December 2013 (he walked until May 2013), and my father passed away

January 2014

4-07 / 7-09 -PROCURE PERSONNEL TEMPORARY SERVICE

Scheduling Patients for Dialysis Treatments, Dealing with Clinics and Hospitals for the release

of Patients for Dialysis, Requesting mandatory medical paperwork such as labs, flow

sheets, medication lists, hepatitis labs prior to Patients dialysis treatments. Logging patient

information into system and faxing paperwork to other Fresenius Clinics. If patient

paperwork were missing, then hospitals and clinics were notified. FRESENIUS MEDICAL

CARE

Imputing data and Scheduling Medical Providers for Hearings who have received non-

payment from their patients in order to help their patients receive Medical Assistance from the

State, creating files for Hearing Officers, MUSTO & SAUNDERS

Setting appointments for clients, Pulling files for set appointments, filing, faxing and mailing

legal documents to other attorney’s, making bank deposits . ATT. SHERRY DALESSANDRO

Handle sales orders from customers, Calling customers on deliveries, and filing. GUTTER

SUPPLIES

Arrange incoming deliveries, drops, and outgoing loads. Notify customers by e-mail.

QUAKER

Scan purchase orders, invoices, packing slips, and bill of lading to company system, placing

purchase orders for maintenance department, and other employees. Update employees on

arrival of orders.

CORNELL IRON WORKS

Client Company: Fresenius Medical Care, Musto & Saunders/ Saunders & Rooney:

Federal Hearings & Appeals, Attorney Sherry Dalessandro, (GSI) Gutter Supplies, Inc.

Quaker, Cornell Iron Works

10-06 / 03-07 -ONE SOURCE TEMPORARIES SERIVCE

Filing and Scanning PENN MILLER INSURANCE

Accounts Payables KEYSTONE AUTOMOTIVE

Client Companies: Penn Millers Insurance & Keystone Automotive

3-06 / 4-06 -REMEDY TEMPORARY SERVICE

Receptionist / Greeting Customers on Weekends, Processing sales

Client Company: America's Home Place

3-06 /3-06 -TODAY'S TEMPORARY SERVICE

Data Entry -Posting Orders for Magazine Wholesalers

Client Company: Time Warner Retail

5-05 / 3-06 -WESTAFF TEMPORARY SERVICE

Deal with customers in person and by phone. Help customers (face to face) with filling out

driveway, right of way, and temporary traffic control permit applications. Making sure that

Vendors and Residents (customers) have correct information on permit applications. Make

sure that residents receive correct information for their situation, and try to help as much as

possible. HILLSBOROUGH CTY PUBLICS WORKS RIGHT OF WAY DEPT.

Data Entry - Entering Customer Orders for Magazines. TIME CUSTOMER SERVICE

Receptionist, Secretary, post time for payroll. CLARK STEEL FRAMING

Client Companies: Hillsborough County Public Works Right of Way Department, Time

Customer Service, & Clark Steel Framing

9-04 / 5-05 -RANDSTAD TEMPORARY SERVICE

Calculate time sheets to input on spread sheets for payroll at Corporate Office. Pulling

information off of internet for Permit Applications and Notice of Commencements to file

permits for roofs/reroofs for commercial Buildings.

Client Company: Simon Roofing & Sheet Metal, Iron Mountain

6-03 / 1-04 -WESTAFF TEMPORARY SERVICE

Handling bad reads on customer accounts, Data entry -updating delinquent accounts, setting

up new customers for reclaim water.

Client Company: Hillsborough Water Company

2001 / 2003 -SPENCER REED GROUP, TRANSWORLD PROFESSIONAL ASSOCIATES

-Temporary Agencies

Receptionist MONSTER.COM

Secretary, Data Entry TAMPA BAY MORTGAGE

Client Companies: Monster.com, Tampa Bay Mortgage

11-98 / 1-01 -CHASE MANHATTAN

Create high priority packages on Mortgage loans that were already sold to other Investors,

calling branches on high priority loans already sold and updating them on deadlines. Handled

Retirement IRA Accounts for customers, helping customers who have Money Market IRA's

with connecting Mutual Funds get connected to brokers, transferring requested monies sent

to Money Market IRA from Mutual Funds to customer’s checking account.

1991 – 1998 -Temporary Employment - ACTION STAFFING, NORRELL SERVICES,

OLSTEN TEMPORARIES, WESTAFF TEMPORARIES -Filing, Receptionist, Secretary,

Data Entry.

Client Companies: GTE Corporate Offices, Action Staffing Corporate Office, Thermo

King, Chase Manhattan

1989 - 1991 -HUMANA HEALTH INSURANCE

Data Entry, Faxing, Filing hard copies. Input new applicants information into system received

from Field Agents, Taking new applicants information by phone, Refer patients to Billing IF

billing questions arise, Forward insured's information to processing for document mailing,

Help insured understand they must meet their deductible before Insurance pays their 80%.

Help insured understand difference between HMO and PPO. Discuss difference of A & B of

Medicare, along with Part D and C with Insured's; help them understand stand that none

cover Dental or Vision, Take Compliance training course, Take training courses for other

departments, Fill in for vacationing employees in other departments.

. : : : : References upon request : : :

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