Security Officer Customer Service
Resume:
DAVID JEAN
Upper Darby, PA 19082
Email: ***********@*****.***
OBJECTIVE: To get a position within a company where I can use my skills and experience. Also gain valuable business experience that can help me advance and reach some of my life goals.
SKILLS:
More than 5 years experience as security officer.
Certified Agent F
Excellent communication and interpersonal skills.
EXPERIENCE:
01/5/2010- Present G4S Secure Solutions Philadelphia, PA
Public Safety Officer
Responsibilities and duties: Monitor the daily activities of assigned in the building and apprehend shoplifters via civil demand and/or arrest. Maintain the physical security of assigned building by conducting daily audit to ensure that all alarms, closed circuit television (CCTV), and locks are functioning properly. Maintaining building security. Open and close the building when appropriate. Conduct interior and exterior patrols throughout the buildings. Document activities on daily logs and maintain proper and competent incident reports. Greet and assist all visitors, while adhering to the highest levels of customer.
01/5/2009- 01/05/ 2010 ACSS Security Services Philadelphia, PA
Security Officer / Customer Service
Responsibilities and duties: Monitor the daily activities of assigned in the building and apprehend shoplifters via civil demand and/or arrest. Maintain the physical security of assigned building by conducting daily audit to ensure that all alarms, closed circuit television (CCTV), and locks are functioning properly. Maintaining building security. Open and close the building when appropriate. Conduct interior and exterior patrols throughout the buildings. Document activities on daily logs and maintain proper and competent incident reports. Greet and assist all visitors, while adhering to the highest levels of customer.
06/23/2008 – 04/3/2009 (Hoffman Hall) Community Education Centers, Inc Philadelphia, PA
Security Operations Counselor
Responsibilities and duties: Oversees and maintains custody, care and control of inmates or detainees of a facility, while enforcing the rules, regulations, policies and procedures of the company and contracting agency Oversees and monitors the activities of the inmates or detainees in living areas, recreation activities areas, dining areas and visitation areas Coordinates and monitors inmate or detainee movements, conducts counts and provides emergency response as needed. May be assigned to various posts including, but not limited to, the control room, inmate/detainee, employee or visitor entrances, health services, special housing, perimeter security, transportation, work details, reception, intake and visitation as required by management. Conducts searches for contraband materials, either individually or as part of a specialized team. Removes contraband in accordance to facility and contracting agency policies and procedures. Initiates disciplinary reports on inmates or detainees Prepares reports and maintains daily logs as required. Ensures prompt and appropriate assistance to inmates or detainees in the event of injury, illness or trauma Promotes facility cleanliness and reports needed for maintenance or repairs. Serves as member of special teams to respond to emergencies as required Completes training courses as required by facility training standards Performs correctional duties for any shift as defined by management Performs other duties as assigned.
06/12/2005- 01/12/2008 Assets Protection Security Philadelphia, PA
Security Officer / Customer Service
Responsibilities and duties: Monitor the daily activities of assigned in the building and Maintain the physical security of assigned building by conducting daily audit to ensure that all alarms, closed circuit television (CCTV), and locks are functioning properly. Conduct safety and sanitation reports and take corrective action to solve issues. Monitor receiving returns. Conduct till audits. Investigating and controlling internal theft. Participating in store shortage reduction program, including working in partnership with specific departments. Maintaining building security. Open and close the building when appropriate. Providing access control through advance computer operating systems. Conduct interior and exterior patrols throughout the buildings. Document activities on daily logs and maintain proper and competent incident reports. Conducting life safety inspections and reporting findings. Greet and assist all visitors, while adhering to the highest levels of customer.
2003-2005 Allied Barton Philadelphia, PA
Security Officer / Customer service
Responsibilities and Duties: Observes and reports activities and incidents at an assigned client site, providing for the security and safety of client property and personnel. Makes a periodic tour to check for irregularities and to inspect protection devices and fire control equipment. Preserves order and may act to enforce regulations and directives for the site pertaining to personnel, visitors, and premises. Providing access control through advance computer operating systems. Conduct interior and exterior patrols throughout the facility buildings. Document activities on daily logs and maintain proper and competent incident reports. Provide patient care watches as a protective services officer. Greet and assist all visitors, while adhering to the highest levels of customer. Document activities on daily logs and maintain proper and competent incident reports. Responding to potentially dangerous situations and public disturbance. Provide patient care watches as a protective services officer. Greet and assist all visitors, while adhering to the highest levels of customer.
2012- Present Colorado Tech University Philadelphia, PA
Criminal Justice
2008 – ACADEMY OF ENFORCEMENT AGENTS Philadelphia, PA
2009 Montgomery County Fire Academy Philadelphia, PA
Certified In Industrial Fire Brigade
2008 Academy Of Enforcement Agents Philadelphia, PA
ACT 235 Lethal Weapons Training.
Computer Skills: Administration Procedure, PowerPoint, Excel, Access, and Microsoft Outlook. Act 235 Certified.
REFERENCE: Available upon request
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