Technician Customer

KAMRUJJAMAN

Address: Kashimpur Gazipur, Bangladesh

Mobile :+880**********

email: *********@*****.***

Career Objective:

Extensive knowledge of operation, maintenance, and repair for both analog and digital closed circuit television equipment. Dedicated professional emphasizes logical organization in the categorization and archival of CCTV footage to ensure consistent availability and easy access. Conscientious operator adheres to safety protocols and security measures. Meticulous attention to detail, focusing on diagnostics as well as protecting clients, property and assets.

Employment History:

1.

Cctv camera technician (July, 2010- October 31, 2011)

Dollar trading

Company Location: Sharjah, UAE

Duties/Responsibilities:

Install, maintain, and repair CCTV equipment for municipal utility and sewer department.

Perform hardware and software upgrades of CCTV diagnostic network.

Troubleshoot, construct, and modify closed circuit television cameras, cabling, and other supporting equipment.

2.

Customer Relationship Executive (november 12, 2011 - May 6, 2012)

Pacific Satellite - Dish Satellite Company

Company Location: Sharjah, UAE

Duties/Responsibilities:

Worked on the home installation/technician team for Dish Network.

Kept a careful inventory of all Dish Network equipment and tools provided by the company for tracking purposes.

Kept appointments at customer homes and businesses for installations and/or repairs.

3.

Cctv camera technician ( June 12, 2012- November 6, 2013)

Everest electronics

Company Location: Sharjah, UAE

Duties/Responsibilities:

Monitored premises of large commercial office complex with CCTV network. Archived CCTV footage and maintained its tracking database. Installed, repaired, and maintained CCTV cameras. Kept maintenance and repair records for security equipment. Identified areas that required CCTV monitoring. Worked with IT and purchasing departments to develop and implement an upgraded, expanded CCTV security monitoring system.

4.

IT Technician ( July 12, 2014 - March 6, 2018)

JBD Tech

Company Location: Dhaka

Department: Admin

Duties/Responsibilities:

Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.

Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.

Academic Qualification:

Exam Title

Concentration/Major

Institute

Result

Pas.Year

Duration

IELTS

English Language

Mentors

CGPA:6.5

out of 9

2010

-

SSC

Science

Jhal Jhali High School

CGPA:2.38

out of 5

2008

Career and Application Information:

Looking For

:

Entry Level Job

Available For

:

Full Time

Present Salary

:

Expected Salary

:

Preferred Job Category

:

Customer Support/Call Centre

Preferred District

:

Preferred Organization Types

:

Language Proficiency:

Language

Reading

Writing

Speaking

English

High

High

High

Arabic

NO

NO

Medium

Personal Details :

Father's Name

:

Khademul Karim

Mother's Name

:

Firoza Begum

Date of Birth

:

Jan 14, 1989

Gender

:

Male

Marital Status

:

Single

Nationality

:

Bangladeshi

Current Location

:

Dhaka

Permanent Address:

Home No: Masterbadi

Vill: Titopara

Thana: Boda

Dis: Panchagarh

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