Front Office Manager

Tarek Abd El Rahman Abd El Daiem

D.O.B. **TH December 1982

Civil Status: Married

Email: *****.**********@*****.***

Personal Mobile No (IMO): +973-********

Skype: Tarek.abdeldaiem

O B J E C T I V E

- Over the past 8 years I have developed my skills within the hospitality industry through pursuing studies and employment. After spending significant time in both Sales and housekeeping. I focused on developing my career within the Front Office and now utilize my diverse experience in the role of Front Office Manager (In charge). Hospitality Systems Professional Skills

- Opera, Brilliant - Problem Solving, Teamwork, Hotel Management

- Vicas, FMC,Holidex - Operations Management, Data Entry, Event Management, Administration, Telephone Skills

- Oasis,TMS,Micros, Declist - Employee Relations, Rooms Division

- Touche Night audit - Guest Satisfaction, Tourism, Team Building, Coaching

- Wish.Net, RESA WEB - Research, Time Management, Hotel Bookings, Supervisory Skills, Administrative Support

- Police Report - Call Center, Banquets, Food & Beverage

- MS Office (Word, Excel, PowerPoint) - Restaurant Management, Fine Dining, Staff Training

- Online Booking System, HIS - Concierge Services, Catering, Budgets Education

- Bachelor of commerce Account Section 2004 –Egypt

- university of Wollongong in Dubai,UAE (General English Course-Advanced) 2008 Language

Arabic, Mother Tongue (fluent in conversational, reading and written)

English (fluent in conversational, reading and written) Driving Licenses

EGYPT, UAE, SAUDI ARABIA, BAHRAIN

Personality: I am a very open personality with a positive approach, energetic, talented and driven hotel manager with a real passion for delivering a first rate service to guests and maintaining excellent relationships with them to encourage repeat business. Good under pressure and strong ability to manage a team. Having a proven track record of running successful operations, that nurture and grow the business. Possessing the experience and initiative to further Career Summary

Assistant Front Office Manager (Front office in charge) Feb 2019 – Present

Ibis Seef Manama, Bahrain 258 Rooms

Responsibilities:

Prepare all P&Ps for Front Office Department.

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. •

Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard • Lead and Coach with examples. • Efficiently handle and solve guest complaints and issues in efficiency. Assists in successfully planning, developing, implementing, and evaluating of the quality of property's rooms. The position ensures Rooms Operations meet the brand's standards and targets customer needs. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Assists in leading specific team while meeting or exceeding property goals

Reporting to Cluster Front office Manager and GM

Night Manager

Nov 2015 – Jan 2019

Sofitel luxury Hotels Jeddah Corniche, Jeddah, Saudi Arabia 191 Rooms Responsibility

Joined as Pre Opening

• Managed the Reception, Switchboard, Concierge, Bell Service, Airport Representatives, Security, CID clerks, responsible for Valet & Drivers, Engineering, Housekeeping and Room Service Night Supervisor (Acting Night Manager)

Dec 2013 – Aug 2015

Merzam Group of Hotels & Residences, Doha-Qatar 101 Rooms Front office supervisor - Acting (Night Manager-Duty Manager) May 2012 – May 2013

Arjan by Rotana Hotel, Dubai, UAE, 167 Rooms Front Office Attendant (Acting Front office supervisor) June 2010 –April 2012

Kempinski Hotel Mall of the Emirates, Dubai, UAE 393 Rooms Front Office attendant

May 2008 –May 2010

Holiday Inn Express Dubai Internet City, Dubai, UAE, 244 Rooms Sales Executive

May 2006-March 2008

Copra Group (Appco Branch) Dubai UAE

Sales Executive

Jan 2005-April 2006

Showtime Arabia Channel T.V Dubai Media City, UAE

Training Programs Completed in Hospitality Industry and Awards:

Civil Defense Fire Alarm (Hotel Fire Procedure) and Fire Evacuation

First Aid Training Rotana Hotels

Hotel operational standards and Department Procedures Kempinski Hotels

TSA Solutions Training(Sales) Kempinski Hotels

Night Auditor Training in Rotana Hotels

On Job Training, Certified as trainer from Rotana Hotels -

Stay real service Training in Holiday Inn and Holiday

Communications Skills & Communications Essentials Training at Accor Academic NOV 2016.

Empowerment Training at Sofitel Jeddah Corniche OCT 2016

VBL Training at Sofitel Jeddah Corniche OCT 2016

Feel welcome – Feel Valued Trainings at Sofitel Jeddah Corniche NOV 2016

Enabling Excellence & Priority & Resolution Training at Sofitel Jeddah Corniche OCT 2016

Digital Development Training at Sofitel Al Khobar NOV 2016

Management VS Leadership Training SOFITEL Jeddah Corniche 2017

Employee of the Month – Holiday in Dubai Media city Hotel, UAE.

Best Performance & Efforts – Front Office Department, Kempinski Hotel

High flyers award – GHA enrollment - Kempinski Hotel

Across Training in Sales and Marketing department- Kempinski Hotel Mall of the emirates, Dubai

Reservation Training- Kempinski Hotel Mall of the emirates, Dubai,UAE

The Highest Up seller In the Hotel With High Revenue- Kempinski Hotel Mall of the emirates, Dubai,UAE.

Top Priority Club program enrollment winner - Holiday Inn Dubai Media City. Thank you for your time and consideration

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