Customer service

PERSONAL PROFILE

Efficiently handled budget, finance management, and comprehensive reports creation

Proficient in Microsoft Office 365 (PowerPoint, Excel, Word, Outlook)

For over 10 years performed outstanding work in customer services, office administration, and data recording/Recordkeeping in diverse organizations.

Well organized, detail oriented to efficiently bring operation requirements on target.

Enthusiastic self-directed individual that works diligently to achieve all goals.

A personable “People person”, enjoying dealing with others at all levels and capacities.

Used to efficiently, without conflict, resolve problems, human or technical.

Fluent in French, English, and Vietnamese, written and spoken.

Known for the utmost integrity and desire to always achieve excellence.

Always showing flexibility, creativity, and reliability.

A hunger for constant eclectic learning as a quick learner

Known for an incredible aptitude to learn easily and a desire to keep on learning.

Ambitious self-motivated, always appreciated as a professional motivator of others.

WORK EXPERIENCE (Achievements)

Conestoga College, Guelph Campus – Tutor (while a 2nd-year student): 2018 to 2019

Tutored/Motivated students having difficulties in Math, Accounting and Economy.

Abet students to build their confidences from failing marks to achieve many superior results

Provided appropriate reports of evaluation and solutions for observed problems.

Retail store (Vietnamese handicraft) and Export company – Vietnam: GIA AN AN

Owner/operator 2004 to 2014

Exported monthly 5 to 7 CBM (Cubic Meter) of Vietnamese handicraft to Japanese and American customers with price FOB (Free on Board) or CIF (Cost Insurance and Freight).

Convinced successfully customers to place orders by mastering sales techniques.

Built an action plan with suppliers and accomplished purchase orders on time with high-quality products.

Managed a financial plan for every order by monitoring cash inflow/outflow and allocating finance in a proper way.

Kept good maintenance of the operation, internal and external, ensuring that all staff always performed at their best with a constant eye on the final goals, as well as to the detail and the broad picture.

In all the above, successfully handled an accurately high amount of cash (and corresponding Accounting) with staff, brokers, suppliers, and customers, with a high level of Human Resources abilities as a must.

French chemical and pharmaceutical company – Vietnam

Officer: Rhone Poulenc 2002-2004

Arranged appointment schedules with clients, for the marketing manager, to avoid high workload and conflicts, keeping each department online with the final objective.

Communicated effectively with clients on phone and email and build up strong relationships.

Reported weekly sales volume to the marketing manager with appropriate progress reports.

Coordinated well with other departments to launch marketing events and public relations.

Viewed as an essential asset to the Management and the Salesforce, getting respect at all levels.

EDUCATION

Conestoga College – Business Diploma, with distinction:

GPA:3.84- Business Faculty Award for excellence. 2017-2019

Centre Franco-Vietnamien de Formation a la Gestion – MBA 1996-1998

General University Ho Chi Minh City (Saigon) – French bachelor 1990-1994

ACTIVITIES/INTERESTS

Cook Vietnamese and French food, Interact with enthusiasm with families and friends

Volunteer to help various organizations, the church included.

Travel to experience new places and new cultures.

Read and write and watch movies/Documentaries in Vietnamese, French, and English

Take special pride in professional, academical and personal achievements.

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