Curriculum Vitae

Miss Rosemary Warren

**** **** ******, *********

Montreal, Quebec H1T 3C7

Telephone: 514-***-****

Internet: ac90bn@r.postjobfree.com

Business Profiles on LinkedIn, Viadeo, and other sites

Languages Spoken and Written: English and French (fluent), German (introductory)

PROFILE:

15+ years of experience in I.T., specializing in databases and end-user support.

Writing clear and informative texts.

Published author in the telecommunications field.

WORKING EXPERIENCE:

“Title” below refers to the actual job title at each position. “Role(s)” refers to additional work categories beyond the literal job title.

Descriptions of additional I.T. positions that did not include major documentation projects are available upon request.

Montreal General Hospital – Information Systems Department

Title: Network Administrator Stagiaire Roles: Technical Writer, Technical Support

November 2017 – February 2018.

Supported end users in clinical and administrative departments, based on assigned tickets.

Rescued contents of a hard drive that had been formatted. Documented the process.

Wrote a report detailing the experience, along with a companion PowerPoint slide deck.

Aligo Innovation s.e.c. (formerly Valeo Management L.P.)

Title: Inteum Specialist Roles: Technical Writer, Trainer

March 2014 – June 2015. (part time)

Evaluated the existing Inteum Web installation. Reconfigured the software for more efficient data validation.

Established best practices for improved data entry and portfolio followup.

Wrote a customized user manual (Standard Operating Procedures guide).

Liaison with the software company in USA.

Technical support and end-user training.

École de Technologie Supérieure (ÉTS) – Industry Partnerships Innovation and Research Services (SPSIR) and Office of Research Support (BSR)

Title: Implementation Consultant Roles: Technical Writer, Functional Analyst

June 2014 – December 2014. (part time)

Two different database applications studied.

Prepared use cases and detailed examples of typical records.

Wrote a functional specification document, including user role descriptions, page mock-ups and status flows.

Wrote a customized manual for use by invention managers.

Consulted with subject matter experts within and outside the department.

Coordinated efforts with I.T. department locally, and software companies in Europe and USA.

Supported the department staff in both French and English.

École de Technologie Supérieure (ÉTS) – Industry Partnerships Innovation and Research Services (SPSIR)

Title: Inteum C/S Specialist Roles: Technical Writer, Trainer

February 2013 – June 2013. (with interval)

Evaluated the existing Inteum C/S software installation. Wrote a report with recommendations for improvement.

Configured the software for more efficient data validation.

Wrote a customized user manual (Standard Operating Procedures guide).

Translated one short document from French to English.

Supported the department staff in both French and English.

hybris Canada – Research & Development North America

Title: Technical Writer (Software)

July 2012 – November 2012.

Wrote technical guides describing how to implement new features of the hybris software.

Wrote an operations guide how to sign up for third-party accounts that needed to connect with the hybris software.

Coordinated efforts with coworkers in Europe and partner company in New York City.

hybris Canada – Quality Assurance North America

Title: Technical Writer Role: Quality Assurance Analyst

February 2011 – July 2012.

Wrote user manuals for ICE3 (iCongo software), both for the base product and customized for specific clients.

Wrote wiki pages for internal consumption.

Wrote test cases for quality assurance testing.

Wrote Client Request Forms for custom modifications, including requirements specifications.

Compared and evaluated test case database software. Wrote a report summarizing the findings with a recommendation to purchase.

Tested and verified websites on the front end and back end. Documented the tests and contributed to the knowledge base.

Supported QA Analysts and other coworkers.

McGill University – Office of Sponsored Research (OSR), Business Process Improvement team

Title: Information Systems Administrator Roles: Technical Writer, Database Administrator

December 2009 – October 2010.

Implementation of unified database across a recently merged department (approximately 65 users).

Gathered end-user requirements and determined best practices for data entry.

Wrote customized InfoEd system administrator manual. Co-wrote customized user manual.

Additional I.T. duties, including technical support and end-user training at various levels.

(Some duties from other McGill position below also performed concurrently.)

McGill University – Office of Technology Transfer (OTT)

Title: Information Systems Administrator Roles: Technical Writer, Database Administrator,

Trainer

November 2004 –December 2009.

Wrote user and programmer documentation. Designed and documented workflows for others to follow to enter data or process documents.

Redesigned and maintained department Web site.

Prepared and presented a usability study about OTTIS among a subset of employees. Interviewed and studied these employees, compiled results into (confidential) printed document and slides for management.

Co-supervised a series of work/study students.

Additional I.T. duties, supporting a network of up to 35 workstations. Available upon request.

Member of: OTTIS Committee (for ongoing changes and improvements to this software), License Compliance Committee, Web Committee, Roadmap 2007 Committee (as data gatherer).

Telephone & Debit Card Journal

Title: Contributing writer

October 2000 – May 2001. (Monthly, out of print)

Commentary on various events and issues in phonecard/smart card collecting.

Columns alternated between Canadian and worldwide news.

Greater Toronto Phonecard Club

Title: Contributing writer

1999 - 2002. (Occasional)

Commentary for the newsletter on various events and issues in phonecard/smart card collecting.

Contributions on new card issues, especially in Quebec.

West Island Cake Club

Title: Newsletter editor

1998 - 2000. (Quarterly)

Collected notes, recipes, and graphics relating to cake decorating.

Researched cake decorating and cooking websites.

Wrote an editor's letter and an Internet website collection column in each issue.

Published newsletter.

Procedair Industries Inc.

Title: Network Administrator Roles: Trainer, Technical Writer

April 1998 – September 1999.

Instructed users one-on-one and through written memos on various aspects of the system.

Researched new versions of software and their suitability to install at the company.

Co-supervised one assistant network administrator.

Additional I.T. duties, including support for a 75-user network. Available upon request.

Moneycard Collector Magazine

Title: Contributing Writer

Published by Amos Press (Sidney, Ohio, USA)

1995 - 1998. (Bimonthly, out of print)

Researched and wrote the “Oh Canada” column on Canadian card news.

Contacted Canadian card issuers on a regular basis for news.

Contributed occasional American and international news tidbits.

Moneycard Collector Catalog of U.S. and Canadian Prepaid Phone, Cash, and Transit Cards

Title: Canadian Editor

Published by Amos Press (Sidney, Ohio, USA), 800+ pages, ISBN 0-944945-22-8, September 1997. (Out of print)

Researched the Canadian portion of this reference (about 10% of the total book).

Catalogued approximately 2000 cards according to date of issue, quantity issued, market value, and other pertinent information. Gathered cards for illustration.

Wrote the introduction to the Canadian section of the guide, notes on each issuing entity, and comments about individual cards where appropriate.

Shared a quantity of American card front images for illustration in the American section.

WORKING EXPERIENCE: (PRIOR TO 1995): Available upon request.

I.T. SKILLS SUMMARY: Skills are not listed in any particular order.

Operating Systems: Microsoft Windows, Novell NetWare, Macintosh, Vax VMS, DOS, Unix (SCO Xenix, Ultrix, Solaris, limited Linux), CDC CyberMOS (limited), VM/CMS, OS/2 (limited), Microsoft Windows Server, Cisco IOS

Programming Languages:

C: Borland Turbo C++ (Windows), Microsoft Visual C++ (Windows NT), Gnu C (Unix), Microsoft C (DOS), Microsoft QuickC (DOS), C (VMS)

BASIC: Microsoft Visual BASIC (Windows), Visual BASIC for Applications (VBA, Windows), Microsoft QuickBasic (DOS), BasicA (DOS)

COBOL: COBOL (VMS), COBOL II (CMS)

Mainframe: JCL (OS/VS1), VSAM CICS (CMS)

Other: SQL (various), Java 2 Standard SDK (Windows 9x), RPG II (VMS), Fortran (VMS), PHP, Pascal, Assembler

Database Systems:

Windows: Microsoft Access, Inteum C/S, SQL Server

Macintosh: Microsoft File, FileMaker Pro

DOS: Available upon request

VMS: RdB

Unix/Linux: FoxBASE+, Oracle, Oracle Forms, Oracle Reports, SQLPlus, MySQL, MySQL/MariaDB, limited PL/SQL

CMS: SQL/DS

Web-Based: InfoEd, Flintbox, Jira, Inteum Web, Avedas Converis

Internet: VaxMail, Pine Mail, XMH Mail, Pegasus Mail, Microsoft Outlook, Mercury Transport, Telnet, Usenet newsgroups, FTP, HTML, JavaScript, CGI/Perl, PHP, Confluence, WordPress, Joomla

Other Prepackaged Software:

Windows: Microsoft Write, Microsoft Office (Word, Excel, Access, PowerPoint), Wall Data Rumba (file transfer), LabelRight, Microsoft Help Compiler, Minitab, Intel Proshare (videoconferencing), AutoCAD (limited), PCAnywhere (limited), Cheyenne ArcServe, Adobe Acrobat, limited Banner (accounting), Present, Crystal Reports, SmartDraw (limited), UltraEdit, Robohelp, Microsoft Visio, VMWare Workstation Pro, Cisco Packet Tracer, SnagIt, Hiren’s Boot CD, PhotoRec, SCCM (limited)

Macintosh: MacTerminal, NCSA Telnet, Aldus PageMaker, WordPerfect, Microsoft Word, Microsoft Excel

Unix / Linux: EMACS editor, WordPerfect (limited), TCL/TK (limited), LAMP Stack, Apache Web Server

DOS, VMS: Available upon request

CMS: CSP, AS, QMF

Additional Topics: Electronic Data Interchange (EDI), Technical Support, Technical Writing, Training, Software Quality Assurance, Network Administration.

EDUCATION:

Dawson College: AEC in Network Administration 2018

Concordia University: Bachelor of Computer Science, major Information Systems. 2000

oTechnical Writing class included

Career Development Institute: Network Administrator diploma. 1996

Champlain Regional College:Mainframe Systems Applications Certificate. 1993

Vanier College: Diplôme d'études Collégiales (DEC) in Computer Science Technology 1989

References available upon request.

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