Nursing Customer Service

Shumaila Khan, RPN, B.A.

** ********** **. ******* ** * 647 -936-9191* ************@*****.***

PROFILE

Versatile and patient-focused Registered Practical Nurse with hands-on clinical experience that includes commitment to quality care and safety. Ability to work effectively independently and collaborating with an interprofessional team. Versed in maintaining confidentiality and privacy. A team player with commitment for continuous learning, practices according to best practice guidance and evidence based practice. Able to work evenings, nights and weekends with valid driver’s licence and vehicle.

CORE COMPETENCIES

Excellent Organizational skills

Verbal & written Communication Skills

Patient & Family health education

Well developed interpersonal skills

Strong computer skills (MSword, excel, email)

Experience with adults and geriatric clients

Use of empathy and active listening

Strong decision maker and problem solver

Experience with IV, IM, SQ administration

Strong physical Strength and endurance

Strong patient physical assessment

Conflict management skills

Proven attendance record

RELEVANT EDUCATION

Practical Nursing Diploma Seneca College, King City (2017-2019)

Achieved President’s Honors Award in recognition of outstanding academic achievement in the nursing program at Seneca College.

CLINICAL NURSING PLACEMENT EXPERIENCE

Humber River Hospital-9E Nephrology (Jan 2019-Apr 2019)

Provided care to acute and chronically ill patients, involved with daily treatment including administration of medications and preparation for dialysis.

Scheduled admissions and discharges and acted as liaison among the other medical departments ensuring continuity of care.

Provided education to both patients and family members in nursing care including medications, treatment and follow-up care education.

Acted as patient advocate, assess patient status and notify physicians of clinical changes.

Demonstrated self-motivated with exceptional organizational, active listening and problem-solving skills. Prioritized duties and maintained a safe and comfortable patient environment. Monitored blood glucose levels in diabetic patients through use of glucometer and interfaced with laboratories to obtain results of analysis and follow-up on STAT orders.

Mackenzie Health, C4 Medicine Unit (Sep 2018-Dec 2018)

Provided complete nursing care for patients with acute and chronic medical conditions.

Worked with a wide variety of patients with various ailments.

Evaluated results, monitored treatment plans; and, maintained patient confidential records.

Was able to adapt to a new environment in a short period of time.

Performed complete head to toe assessments on each patient.

Administered medication and withheld if it was unsafe for patient.

Shumaila Khan, RPN, B.A.

647 -936-9191 * ************@*****.***

CLINICAL NURSING PLACEMENT EXPERIENCE cont’d

Mackenzie Health, C3 Medicine Unit (May 2018-Aug 2018)

Evaluated patient's response to treatment and progress toward goals.

Acted as patient advocate; interacted in a timely manner between multidisciplinary staff to minimize delays and optimize patient care and efficiency.

Performed tasks of monitoring, analyzing and interpreting data on blood pressure, heart rate, temperature, respiratory rate and pain.

Developed, implemented, and updated individualized nursing care plans and reported pertinent observations and patient reactions to appropriate personnel and recorded observations accurately, legibly, and concisely.

Administered medications as prescribed and according to client facility policies, procedures and/or protocols.

Mackenzie Health, LTC (Jan 2018-April 2018)

Provided direct care to adult and elderly patients.

Developed patient care plans, including assessments, evaluations, and nursing diagnoses.

Directed nursing aides in the care of all patients with bathing, dressing, hygiene, grooming and feeding

Provided range-of-motion exercises and massages, assisted residents with ambulation.

Lifted and turned immobile clients and assisted residents with all hygiene-related tasks.

Aided in bed-changing and maintained the cleanliness and atmosphere of the nursing home.

CERTIFICATES & LICENSES

Registered with the College of Nurses of Ontario (CNO)

BCLS - Basic Cardiac Life Support-HCP

COMPUTER PROFICIENCY

Proficient in Meditech, EPIC, and MS Office

PROFESSIONAL MEMBERSHIP

Member, RPNAO

LANGUAGES

Fluent in English Urdu and Punjabi

ADDITIONAL EDUCATION

BA Degree, Mass Communications, Virtual University Pakistan (2006-2008)

WORK EXPERIENCE

Customer Service Representative, HMS Host (July 2012-May 2013)

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