Cisco Quality

Vilas Reddy Dudgonde

Voice: +91-906*******

Email id: *************@*****.***

Cisco ID: CSCO13433559

Career Objective:

CCNA certified graduate with hands-on experience on Cisco routers and switches. Want to build up a career in the field of Cisco which enhances my skills and abilities to multitask.

Academic Qualification:

Year

Degree / Examination

Institute / University

Percentage/CGPA

2013-16

Bachelor of Science

Aurora’s Degree College, Hyderabad

62.3%

2011-13

Board of Intermediate

Narayana Junior College, Hyderabad

82%

2011

Secondary School Certificate(SSC)

St. Mary’s High School, Hyderabad.

74%

Work Experience:

Organization: United Health Group, Hyderabad

Duration: March 2017 - September 2018.

Designation: Appeals Analyst.

Roles & Responsibilities:

Responsible for handling, resolving tracking and dealing with clients when they dispute or appeal a rejected insurance claim.

To resolve the issue related to denials as per the company policy guidelines.

Responsible for sending the letters regarding payment/denial with the reasons.

Providing Assistance to the customers through chat and email.

Support the Quality Assurance, Appeal and other quality committees.

Supporting regulatory reporting updates and/or concerns.

Request and review all related relevant documentation and assemble case file.

Participate in workgroup meetings to address trends in appeals and grievances and to work on process improvement initiatives.

Overview:

Hands-on experience on Cisco Routers, Switches.

Flexibility of working as a part of team and independently.

Dynamic and result-oriented individual with good understanding of IT market and skills. Looking forward to take challenge and will be ensuring business outcomes.

Technical Skills:

Router configuration (static routing, dynamic routing).

Routing Protocols: RIP, OSPF and EIGRP.

Switching: VLAN Trunking, Inter-VLAN.

DHCP (Dynamic host configuration protocol), VPN (Virtual Private Network), DNS (Domain Name Service).

Personal Profile:

Date Of Birth and Age

:

24th October, 1995

Languages Known

:

English, Hindi & Telugu

Hobbies

:

Playing cricket and listening music.

Declaration:

I hereby notify that all the details furnished above are true to the best of my knowledge and belief.

Date:

Place: Hyderabad (D.Vilas Reddy)

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