Customer Service Manager
Resume:
JOANN RODRIGUEZ
**** ******* ***. *** ******, NM 88005 *****************@*****.*** 575-***-****
OBJECTIVE
Manager with top-level skills in customer service. Organizes inspections, supervises issue resolution, and delivers great customer service. Remains calm and professional in stressful environments. Responsible Property Manager committed to ensuring safe and comfortable environment for residents as well as advocating for needs of improvements. Positive and diligent manager professional effective at promoting resident satisfaction by address concerns, spearheading repairs and implementing updates to enhance properties. Talented business manager with demonstrated operational and leadership skills. Offering 30 years of valuable expertise to management role. Attentive to detail with experience in coordinating rental agreements. Meticulous, well-organized and decisive field professional skilled at cultivating and deepening productive relationships with owners, companies and agency representatives. Ready to bring knowledge and abilities to challenging role with potential for long-term career advancement and success. Property Manager and professional offering 30 years of experience in business. Expertise in tenant relations, sales, marketing and business transactions. Efficiently oversee all operational aspects of property and buildings, including building positive tenant relationships, managing office operations and coordinating maintenance. Effective at keeping consistent balance between Tenants rights and business targets to maintain financial goals. Industrious Manager offering proven expertise in maintaining cost-effective, financially sound property operations. Diligent about keeping occupancy high by collaborating with tenants and owners to resolve conflicts. Successful at multitasking every day to handle everything from facility repairs and capital improvements to property tours and administrative leadership. Multi-talented consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Experienced Manager with over 30 years of experience in office setting. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
SKILLS & ABILITIES
Skills
Microsoft Office proficiency, Excel spreadsheets, Self-directed, handle high volume of money, Customer Service, Time management, Professional and mature, Strong problem solver, Dedicated team player, Strong interpersonal skills, Proofreading, Human Resources Management (HRM), Mail management, Schedule management, Self-starter, Bilingual, 5 years of experience in Telemarketing, Emphasis in Office Procedures, Office Administration, Microsoft Office, 5-line PBX phone operating system, Accounts payable, Medical assistance, Adding machines, Tax preparers, Schedule appointments, Excel spreadsheets, Team player, APS, Mail, Money, Attorney, Microsoft Office, Telephone, Balance, Office, Phone, Cash registers, Neat, Time management, Central point of contact, Office Administration, Type Clerical, Operating system, Strong interpersonal skills, Payroll, Client, PBX, Clients, Problem solver, Customer Service, Proofreading, Data Collection, Public relations, Email, Receptionist, Fashion, Reception, Faxes, Maintain files, Filing, Reporting, Forms, Sales, Home office, Self-starter, bilingual Human Resources Management, Spreadsheets, Insurance, Supervisor, Laptops, Switchboard operator and field work and outreach work.
EXPERIENCE
DISCOUNT SELF STORAGE - ON-SITE MANAGER
9/2016-PRESENT
Assist Tenants with new rental, make collection calls, collect payments from Tenants, assist Co-workers at other sites, assist in training new employees, end of day balance and make bank deposits, hold Auctions of units, listen to customers concerns and try to assist tenants, prepare and maintain tenant files.
SELF EMPLOYED- Wedding & Event planner & decorator
09/2014 - 09/2016
Plan, decorate, set up & tear down for events.
GDIT- Customer Service Representative
1/2013-9/2014
Listen to customers concerns and directed them to the right programs to achieve the best resolution. Customer Service, assist Medicare Beneficiaries with their Medicare account, assist providers, Attorney's and Insurance Companies with Beneficiary claims & information.
ATAMIR/WSMR- Data Collector
3/2012-11/2012
Served as central point of contact for all outside vendors & visitors needing to gain access to the building, collect Data on equipment tested by Soldiers, entered Data into computer
LYNDEN INC- SECRETARY
7/2011-2/2012
Customer Service, answer telephone, file, type, enter accounts payable/receivable, managed the reception area, including greeting visitors and responding to telephone and in-person requests for information, maintained electronic and paper files, maintained the front desk and reception area in a neat and organized fashion, assisted with daily bank deposits, Dispersed incoming and outgoing mail & emails to correct recipients throughout the office, schedule appointments with vendors and/or contractors, made copies, sent faxes and handled all incoming and outgoing correspondence, developed spreadsheets, Order supplies, scanned documents, received and distributed faxes in a timely manner, and managed daily office operations and maintenance of equipment, post attendance and leave for all field & office workers, prepare work order requests for company bids & equipment, coordinated training to meet state requirements, updated reports for company employees and owners, collect and file daily & monthly ledgers, prepare and maintain files for each employee.
American National Insurance Company- Office Manager
3/2003-5/2011
Customer Service, managed daily office operations and maintenance of equipment, received and screened a high volume of internal and external communications, including email and mail, received and distributed faxes in a timely matter, organized files, developed spreadsheets, faxed reports and scanned documents, made copies, managed and maintained the reception area in neat and organized fashion, handled all media and public relations inquiries, scheduled appointments for Sales Insurance Agents with proposed insured, designed electronic file system and maintained electronic and paper files, input Data into computer, take in clients and Agents Insurance premiums, reconcile bank statements monthly, write payroll checks, authorized to sign company checks, bill clients monthly for insurance premiums, order supplies, daily bank deposits, highly skilled in accepting checks, cash, and other forms of payment from clients, proven ability to count the cash drawer at start and end of day, proficient in handling overpayment returns, qualified to count and balance cash drawer with accuracy, highly skilled in matching paperwork & monies to computer reports, close computer by deadline daily, deposits of high volume of monies collected from clients daily and Agents twice a week, able to handle clients while providing high standards efficiency, accuracy, and consistency, open and secure safe daily, well-versed in operating cash registers and adding machines, comply with yearly audits, help plan and organize company functions, call Dr. For proposed insured to get APS from Dr, HIPPA compliance, listened to customers concerns and direct them to the Sales Agent or District Manager, prepare and maintained files for Sales Agents, assist Sales Agents with field work, to obtain missing information from application and retrieve medical information for proposed insured, updated reports for distribution and reporting purposes, coordinated training to meet continue education requirements, prepared work order requests for company laptops & Pd's, post attendance and leave information via email to our home office in Galveston, TX and Supervise clerical.
Jackson Hewitt- Tax Preparer/Office Manager
09/2000-4-2007
Managed the receptionist, greet visitors and customers, respond to telephone and in-person requests for information, scheduled appointments for clients, prepared and maintained files, designed filing system, maintained office in a neat organized fashion, prepare income taxes for customers, collected monies, balanced cash drawer daily, answered telephone and supervised other tax preparers.
STATE OF NM/INCOME SUPPORT DIVISION- CLERK IV
10/1993-11/2000
Collected & entered data, assist clients and caseworkers, customer service, type, file, distribute food stamps to clients, sign and issue Petty Cash for clients, balance Petty cash drawer daily, switchboard operator, run DMV and other state agency reports on clients, assist client’s with other agencies to assist with medical, food or shelter, scheduled client appointments with their case workers, assist clients to receive medical assistance, prepare and maintained clients files for case workers utilization needs, design and organize filing system, disperse incoming mail, went to post office daily, maintain the front desk, made copies, faxed correspondence, listened to clients concerns, reached out and coordinated with other programs according to the Client’s needs to achieve the best resolution, helped coordinate trainings to meet state requirements, posted attendance and leave information for supervisor, was promoted to assistant supervisor within 3 years of hire.
EDUCATION
MAYFIELD HIGH SCHOOL – LAS CRUCES, NM
General studies, typing and business classes.
COMMUNICATION
I am a team player, work well with others, assist Co-workers when needed, easy going and easy to get along with, excellent customer service and team-player attitude.
LEADERSHIP & ACCOMPLISHMENTS
Over 10 years in Management or Supervisory experience. Coordinated all department functions for team of 12, Increased office organization by developing more efficient filing system and customer database protocols. Promoted to Office Manager after 2 months of employment, received a merit raise for strong attention to detail, developed and implemented Company's first employee manual outlining all proper business procedures and office policies
REFERENCES
LOURDES JOHNSON-RETIRED LCPS
4245 Capistrano
Las Cruces, NM 88011
LARRY ALTAMIRANO-RETIRED LCPS BUS SYSTEM
9170 Lisa Lane
Las Cruces, NM 88012
IRMA CHAVARRIA-NMSU/DACC-FINANCIAL AID SPECIALIST
608 Almendra
Las Cruces, NM 88001
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