Training Officer

Ramon Miguel J. Villegas

UNIT ***A WACK WACK TWIN TOWERS,

WACK WACK ROAD, MANDALUYONG CITY 1555

(02) 621-6189 / (091*-***-****

*****.****.********@*****.***

OBJECTIVE

To develop an organization’s structure, operations and implementations and thus grow in a leadership role

WORK EXPERIENCE

Ally Healthcare Inc.

Director of Operations, 2017-2019

oResponsible for recruiting, training and nesting of new employees

oResponsible for day-to-day operations including:

Correctly and accurately submitting insurance claims to various American insurance carriers

Liaising with Insurance companies regarding medical claims

Maintaining financial records

Conducting Utilization Reviews with Clinical Reviewers of various American insurance carriers

Identifying any training needs and creating the requisite training programs

dnata Travel Inc.

Training Officer, 2015-2017

oDeveloped, conducted and updated training for Emirates Group Medical Services business units:

Medical Benefits Enquiries

Employee Assistance Program

Medical Hotline

Medical Advice Line

oConducted new hire training for MBA Claims Processors

oSupported EGMS Doctors conducting Medical Telemetry

oConducted L.E.A.D.E.R. training for team leaders, supervisors and quality assessors of all dnata Clark business units

Berlitz Language Center – Philippines

Local Instruction Supervisor, Apr 2014-2015

oAssigned and coordinated language classes, particularly for corporate clients such as Accenture, CSS, Cognizant and Telus

oObserved, supported and coached language instructors of all languages

oDeveloped a written language assessment for Business English

oSupervised a team of language assessors

English Language Instructor, Jan 2014-2015

EXCITE Brand Activation Agency

Senior Copywriter, 2013

oConceptualized and wrote copy for advertising campaigns, including copy for print ads, scripts for AVPs and scripts for events

goFLUENT Philippines

Trainer Manager, 2011-2012

oManaged a team of 60 corporate English trainers by performing administrative tasks, assessing performance, conducting performance reviews, and issuing disciplinary action

Professional Development Instructor, 2010-2011

oConducted training for fellow corporate English trainers on best practices and process updates for Business English classes

Corporate English Trainer, 2008-2013

oConducted one-on-one classes on Business English

The NEW YOU Magazine

Managing Editor, Jan-Apr 2011

SEMINARS AND TRAINING PROGRAMS

May 2012 Landmark Forum Advanced Course

January 2012 Landmark Forum

CHARACTER REFERENCES

Elaine Pastor HR Director, Ally Healthcare Inc. (091*-***-****

Sheena Padilla Operations Manager, dnata Travel Inc. (091*-***-****

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