Talent Acquisition Manager
Resume:
Neryza E. Nery
#*** **** ** ***** **** Homes, Tipolo Mandaue City
********@*****.***
SUMMARY OF QUALIFICATIONS
-Bachelor’s Degree in Computer Science
-10 years experience in the BPO industry
o8 years of extensive experience in the SOURCING, RECRUITMENT and SELECTION facet of HR with 6 years in a leadership role.
o2 years exposure to Technical Support/Customer Service in the BPO industry
-4 years experience in In-House Helpdesk/IT Support and Applications Development
EMPLOYMENT HISTORY
RECRUITMENT ACCOUNT MANAGER
Qualfon Philippines, Inc.
Nov 2015 - Present
Functions as a consultant representing the client to all Qualfon sites supporting the account
Drive delivery of new hire requirements of the 3 Qualfon sites for it's major account.
Provide support and guidance to the Recruitment Managers to achieve goals and targets
Ensure all recruitment departments across all sites adhere to the established company guidelines
Ensure compliance with the Account specific policies and tools
Perform regular audits of recruitment data and the hiring process as a whole
Creates reports and analytics
Analyzes hiring data and creates process improvements and strategies based on trends
TALENT ACQUISITION MANAGER
Teletech Customer Care Management Philippines Inc.
March 2015 – September 2015
Profile Summary
Leads a team of Talent Acquisition Specialists to meet aggressive recruiting targets in support of specific client needs. This includes establishing high-volume sourcing strategies and tactics; implementing and modifying customized interview, testing, and screening tools; and making continuous process improvements to the recruiting process resulting in higher recruiting yields and better quality hires. Monitors recruiting targets daily by individual team members and acts quickly to troubleshoot obstacles and motivate the team to reach daily recruiting targets.
Key Tasks
Achieve 100% of assigned hiring goals by executing a recruiting plan using a core team of TA specialists.
Manage a strategic and tactical sourcing plan to support specific hiring goals.
Manage the communication flow between the Talent Acquisition team and internal and external stakeholders.
Improve the key success metrics associated with hiring goals.
Motivate, hire, and retain an outstanding Talent Acquisition team.
Ensure compliance with TeleTech’s hiring processes and tools.
Oversee hiring for general and administrative (G&A) roles and provide high-quality candidates in a timely manner.
Develop and maintain a strategic partnership with corporate support teams including Performance Optimization, HirePoint Back Office (HBO), and HirePoint Marketing Team (HMT).
RECRUITMENT MANAGER
The Results Companies
April 2013 – February 2015
Manages Recruitment systems and processes to ensure adherence and compliance
Implements Recruitment, Selection and Placement improvements as needed
Develops recruiting and retention strategies and related action plans while implementing best practices to support the volume agent and non-agent hiring requirements of the organization.
Serves as primary liaison between senior leadership and the site recruiting team.
Uses various traditional and non-traditional recruiting and sourcing techniques.
Manages recruiting budget and expenses and plans out needs 6 months to 1 year.
Identifies the recruiting, sourcing and retention implications of the business strategy.
Anticipates client's needs and delivers talent solutions that enable the execution of the business strategy.
Participates in the succession planning process to develop appropriate recruitment strategies to meet staffing needs.
Manages the Recruitment and Sourcing Specialists/Associates by providing leadership, direction and mentoring
Management of recruiter performance to achieve targets and exceed expectations
Drives results, ensuring that staffing activity is meeting/exceeding client requirements
Contributes to the development and consistent execution of best practices in staffing and recruitment using labor market analysis
Implements strategies and tactics to address high volume, rapid response and proactive recruiting needs for a growing company.
Collaborates with management and recruiting teams to identify and remove obstacles related to filling open positions.
Gathers data and provides reports and analytics
Research, report trends and develop action plans around attrition
IBM Global Process Services
March 23, 2011 – April 2013
SOURCING CHANNEL LEAD (Cebu)
Talent Acquisition
IBM Business Solutions
March 2012 – April 2013
Sourcing
-Develop and execute tactical sourcing strategies to generate candidate flow to meet overall recruiting targets
-Collaborate with Account/Recruitment Capacity Team on the Demand specifics such as skills requirement and level of experience.
-Identify potential candidate through the use of different channels such as proactive searches, user groups, job boards, social media, web sourcing and internal/external referrals.
-Pre-Screen and Qualify candidates against basic requirements
-Manage multiple sourcing projects, attend career fairs and other recruiting / networking events
-Vendor Management: package assessment and discussion, payment coordination and processing
-Create market profiling as a basis for marketing/branding strategy
RECRUITMENT COMPETENCY LEAD (Cebu)
IBM Business Solutions
March 23, 2011 – March 2012
Applicant Management
-Monitors/tracks candidate pipeline and numbers
-Coordinates with Stakeholders (Hiring Managers, Competency Leads, Clients) for candidate endorsement and selections
-Acts as first line recruitment contact for candidates
-Conducts salary analysis and creates salary tools
-Represents the Cebu Recruiting department in Weekly Site Meetings to present Recruiting analytics
RECRUITMENT COORDINATOR
IBM Solutions Delivery
September 2010 – March 2011
Conducts initial screening to assess candidates against hiring profile
-Paper screening (CV)
-Phone screening
-Face to Face interview
Facilitates Job Offer procedures
-Candidate Scheduling for the Job Offer
-Panel selection and appointment scheduling
-Proof read Letter of Offer for detail accuracy
Facilitates On-boarding procedures
-Orients the new hires on the pre-employment requirements
-201 Filing
BACK OFFICE ASSOCIATE
Wipro BPO
September 2009- September 2010
RECRUITMENT OFFICER
Stream Global (Stream Global Services)
Role: Account Manager
January 2006- July 2009
Sourcing: Planning and strategizing sourcing initiatives for leads/pool building.
End to End Recruitment: Assesses candidates and profiles their qualifications to the various career opportunities in the company
Develops pro-active hiring strategies
Leads projects/ ramps requiring coordination with other functions and/or third parties
Solves a broad range of agent hiring/ recruiting challenges of varying scope and complexity
Ensures weekly hiring targets are met; Coordinates with the operations as to the how-about of agent hiring.
Responsible for maintaining and continually updating applicant database
Delivers information using timely decision-making skills with respect to hiring target and other account ramp related concerns.
Is responsible for ad hoc planning/analysis projects that support the changing needs of the business.
Team mentoring. Assists in the development of the competencies of less tenured Recruiters through coaching, evaluation and certifications.
Technical Competencies:
Language Interview (Certified)
Resume Interview (Certified)
Activity Interview (Phone Simulation Stage-Certified)
Account Management (Technical Support Accounts)
Job Offer Presentations
Program Validation (Program Specific Interview- Certified)
201 Filing
Pre-Employment Requirements Briefing
CUSTOMER SERVICE REPRESENTATIVE
Convergys Phils.
April 2005- January 2006
provides courteous assistance on Billing, Payments, Product Features, basic mobile phone troubleshooting & other service related issues or inquiries for a telecommunications company customers.
PROGRAMMER / FINANCIAL SYSTEM ADMINISTRATOR
Pentax Cebu Phils., Corp.
August 2000- February 2005
Systems Application Development
Integrates data from the different databases of the company by developing full life-cycle applications, which integrate the Production Control and Accounting requirements.
Systems developed and implemented: Petty Cash Monitoring, Kanban Card Generation & Monitoring, Receiving Analysis, Order Processing System, Packing Material Inventory System.
Microsoft Great Plains eEnterprise 6.0 Financial System & Database Administration
oAdminister the company’s financial and purchasing system/ database running on Microsoft SQL Server 2000. eEnterprise is an integrated software solution which includes functionality for financial, project accounting, distribution and enterprise reporting, as well as purchase and inventory processing.
oInternal Systems Support
provide post-implementation support to users of two major manufacturing systems of the company– Process Ledger System and the Export System running on a MS SQL Server 6.5 database. These systems monitor the entire process from camera production, parts inventory and movement, until export processing and monitoring.
EDUCATION
Mindanao State University – Iligan Institute of Technology
oBachelor of Science in Computer Science (Degree)
oMaster of Science in Computer Applications (earned units only)
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