Employee Relations Administrative Assistant

ESTHER RAMIREZ

PHONE 561-***-****

***************@*****.***

Summary

Dedicated HR Professional with over 14 years of experience with a diverse background working in areas of human resources including Sourcing/Recruiting, Prescreening, and On-boarding, Benefits, Compensation and Employee Relations. Experienced at effectively working as part of a team or on an individual basis. Open to exploring different areas of Human Resources. Knowledge of federal, state and local labor laws: Title VII, ADA, ADEA, EEOC, FMLA, OSHA, FLSA. Proficient in Microsoft Office Suit, MACs, HRIS and UltiPro . Bilingual: Speak, read, and write Spanish fluently.

Professional Experience

Promise Healthcare Current

Corporate Human Resources Manager

• Implement and ensure department delivers quality services in accordance with applicable policies, procedures, and professional standards.

• Ensure effective recruitment and selection process.

• Maintains high accuracy within HRIS system.

• Manges & Administration of Benefits Programs: Performs benefits administration, including claims resolution, change reporting, approving invoices for payment and communicating benefits information to employees. Manage the performance management system and aligns performance measures to company objectives, values and rewards

• Administers and oversee exit interview process. Track results on a monthly and annual basis.

• Provide recommendations for improvements based on results.

• Manage all activities so that all HR principles are conducted in an efficient and effective manner.

• Maintain departmental productivity measures; reports status monthly.

• Manage department activities in a manner consistent with organization-wide programs and procedures.

• All Human Resources Generalist duties listed below as well. Human Resources Generalist June 2018

• Liaison and support between the Corporate Human Resource team and nineteen healthcare facilities in nine different states, assisting around 4000 healthcare employees nationwide.

• Full life cycle talent acquisition, including sourcing, qualifying, interviewing, offering and onboarding.

• Pre-hire processing including arranging pre-employment drug screen, physical and background checks, processing all required paperwork.

• Management of leave processing, including; FMLA, CFRA and a company offered personal leave.

• Management of the worker’s compensation program, including; submission and management of claims, monitoring indemnity and medical expenditure and enforcing a return to work program.

• OSHA reporting.

• Assist in the review, investigation and approval of company-initiated termination and suspension.

• Reviewing and updating company policies and procedures.

• Utilize HRIS system UltiPro in order to process company-wide terminations and status changes.

• Implementing Onboarding via the company’s HRIS system. UltiPro.

• Creating and updating job descriptions.

• Employee relations.

• Provide guidance to managers and supervisory staff on problem solving, resources management and outcome achievement.

• Corporate Human Resource Trainer: developed and implemented training programs for the Human Resource staff at the company’s healthcare facilitates.

• Assist with coordination of performance management system and aligns performance measures to hospital objectives, values and rewards. Hulett Environmental Services October 2015 to June 2018 Employee Benefits & Human Resources Administrator

• Conduct all aspects of employee benefits enrollment administration.

• On-going reporting on all benefits related matters.

• Implemented and administers the Benefits module via the company’s HRIS, UltiPro

(benefits administration, live paperless new hire & open enrollment, file feeds to carries and venders).

• Provide excellent customer service to employees by thoroughly explaining employee benefit concepts and assisting with the completion of all benefit transactions.

• Point of contact and administrator for the company for vendors such as insurance companies, third party administrators and brokers, regarding benefits, enrollments, claims, life events, billing, etc.

• 401k Administrator: liaison between the 401k vender, third party administrator (TPA) and employees. Monitoring and processing fees from the vendor and TPA, reporting, address custodian action alerts, compliance with plan provisions, plan sponsor website action; assist with audit, compliance, testing, oversee recordkeeping, assist employees as needed, etc.

• Coordinate and facilitate Open Enrollment: presenting new benefits in company meetings with employees, creating benefits packets, and actual enrollments process.

• Manage all administrative duties for FMLA and leave of absence, including being the point of contact with the employees, required documentation, tracking intermittent and consecutive leave, etc.

• Conduct New Hire Onboarding & Orientation.

• Process invoice from HR & benefits vendors.

• Unemployment Administration.

• Human Recourse & pre-hire tasks such as pre-hire background, drug screening, running reports from HRIS, and completing expense reports, etc.

• Act as cross-trained member of HR Team: assist with recruiting, workers’ compensation and employee recordkeeping.

Services On-Site-Oasis Outsourcing

November 2010 to October 2015

Senior Enrollment Specialist

• Assisted and educated employees with their benefits selection.

• Administer the online enrollment system.

• Senior Auditor: responsible for auditing and correcting enrollments processed by the Enrollment Center and Benefits Specialists.

• Reporting- TelCare Report for management, Employee Benefits Change Report, Enrollment Center Monthly reports and any other special request from management.

• Escalation resolution with clients as well as employees regarding benefits.

• Coordination and distribution of work/task for the Enrollment Center.

• Head trainer for the departments New Hires and Open Enrollment staff. This included creating and updating training materials, facilitating the training and monitoring the staff once the 3-month training had concluded.

• Monitoring the Open Enrollment Staff.

• Monitoring the phone tracking system to insurance coverage at all.

• Back up for Administrative Assistant and for supervisor. Pride Staff/Oasis Outsourcing June 2010 to October 2010 Administrative Assistant (Temp Position)

• Assisted the Benefit Enrollment Service Team during the Open Enrollment Season.

• Auditing preparation.

• Report Processing: Enroller’s Work log/count, Telcare Report, Address Change Reports, Eligibility Reports and any other special report requested by management.

• Responsible for the monitoring of the phone tracking system.

• Maintained department files.

Education

Mater et Magistra Pontifical Catholic University –Dominican Republic March 2010 Masters in Clinical Infant and Adolescent Psychology Mater et Magistra Pontifical Catholic University –Dominican Republic June 2004 Bachelor Degree in Organizational Psychology

2-15 Insurance Agent License

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