Customer Management, Supply Chain Management, Order Management

MOHIT SHARMA

Mobile: +91-981******* E-mail:**********@*****.***

A motivated and an enthusiastic professional, having diverse work- experience ranging from Analytics (Credit Risk Management) to Accounts Receivable (Order Mgt., Billing, Cash App.), Compliance, HR management. Skill set

Work experience:

Business Analyst May 2011 - Present

GENPACT

Controllership:

Ensuring accurate and timely monthly revenue booking as per contract signed with client.

Initiating Inter COE Revenue Transfer.

Responsible for driving & tracking Billing for the process.

Reconciliation on Revenue Booked in the system with the revenue as per Op Plan.

Managing contracts with customer.

Single point of contact for Business FP&A for revenue, Genpact AR, Collections, PO, Contract Management teams related queries.

Various dashboard publishing (Billing Status, Carry Forward Status, Open SOW, RGFTE Walk).

Prepare month end Accrual File for the team.

Credit Notes / Re-billing.

Handling Stat & SOX Audits with internal & external auditors. Commercial Credit Risk:

Reviewing audited financial statements of the organizations.

Analyzing and correcting enormous data for credit rating agencies such as D&B.

Analyzing and determining credit limit and payment terms.

Forecasting business behavior.

Reviewing list of blocked orders on credit hold due to insufficient credit limit, pay terms or past dues.

Sharing business trend graphs with clients.

Customer Master File:

New & existing customer set-up in ERP (SAP & Oracle).

Month-end reporting.

Order Management:

Order processing – Create & process orders in SAP (product code, quantity, vendor code & price check).

Review and action blocked orders.

Publish block orders reports.

Cash Application:

Apply payment to appropriate account & clear respective invoices.

Reconciliation (customer a/c vs. GL validation).

Bank charges / Write-offs approver.

Different GL’s validation.

Publish and update process dashboards.

Review and sign-off compliance controls.

Month-end reporting.

Follow-up with collections for unapplied cash and payment remittance.

Resolution to queries

Escalation handling.

Compliance:

Deliver standardized trainings to educate employees on compliance activities, facilitating individual employee’s accountability.

Review & sign off monthly SOX controls internally and with external auditors.

Review contracts / agreements between Client & Genpact.

Introduced and improved new and existing compliance policies.

Maintain compliance trackers and reporting’s.

I pro-actively carry-out surprise audits on production floor to ensure compliance regulations are followed.

Additional responsibilities:

Member of HR Operations.

FUN Spoc.

Achievements:

LEAN Certified.

Order to Cash (OTC) team received GTF recognition in Global Town-hall for the best performance in 3rd and 4th quarter of the year.

Reduced error rate in Order Management from 2% to 0.57%.

Reduced unallocated Cash from 4 Million to 1.7Million Euros in Cash Application process.

Recognized with Bronze awards twice and silver awards as well, for HR Operations.

Recognized with Bronze award for best performer and supporting business 24*7 with global clients and to stabilize the process.

Applications used:

SAP

Oracle

Previous Employer:

Sr. Team Member June 2008 – May 2011

BA Continuum India Pvt. Ltd.

Job Description:

Savings/checking accounts reconciliation.

Review quality & compliance audits.

Credit risk analysis for credit card and mortgage teams.

Perform KYC (know your customer) form screening and approvals. Achievements:

Business Continuity Plan for the process tested and conducted.

Working and performance of applications checked with live data to change the shift timings. It was done in order to check the impact of change in shift timings on applications’ performance and server.

Additional responsibilities:

FUN & HR team member.

Part of quality team.

Trainings attended:

Lean Basics.

Information Protection.

Anti-Money Laundering.

Performing High Standards I and II.

Hobbies:

Photography.

Touring and travelling.

Playing guitar.

Educational Qualifications:

Certificate/Diploma/Degree Name of Institute Year of Passing 10th C.B.S.E. Board 2002

12th C.B.S.E. Board 2004

B. Com (Pass) Delhi University 2008

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