Training Manager

Valencia Terrell, MS

Locust Grove, Georgia

***************@*******.*** 770-***-****

Instructional Designer II

Training and development professional with experience in instructional design, project management, technical writing, and e-Learning development. Deep knowledge of adult learning theory, methods and applying theories in design learning experiences. Experienced in developing strategic and tactical standards for targeted audiences using the ADDIE model and Agile development cycle. Proven experience identifying training needs and working with senior level stakeholders to collect data to inform decisions.

SKILLS

Articulate Storyline, Articulate 360, Adobe Captivate, Adobe Presenter, Lectora, Learning Management Systems (LMS) including, Blackboard, D2L, virtual classroom tools including, WebEx, Citrix Go To Meeting, Webinar, Skype, and Adobe Connect, SnagIt, MS Word, MS Excel, MS PowerPoint, MS Outlook, Adobe Acrobat, Google Docs, SharePoint, Box, Microsoft Teams

PROFESSIONAL EXPERIENCE

Chenega Corporation, Federal Emergency Management Agency (FEMA) Atlanta, GA

Sr. Instructional Systems Designer (Contractor) March 2018 – December 2018

Initiated and lead communication including meetings with Project Manager, stakeholders, and SME’s to plan, solicit feedback, and make recommendations on Fire Investigation Curriculum update and the Integrated Public Alert and Warning System (IPAWS) Curriculum.

Developed a plan of instruction that outlined a cohesive and instructionally sound course.

Developed focus group workshop objectives and revised course description for Learning Management System (LMS).

Created learning objectives, design documents, and other learning design objects.

Provided individual-level support to other Instructional Designers on the team.

Reviewed highly technical documents that resulted in an Executive Summaries and reports.

IMPACT: Developed a comprehensive plan of instruction and written design documents in preparation for the course design meeting that followed the NFA Course Development Style Guide. Developed course and training objectives that aligned to government agency’s strategic outcomes for the IPAWS e-learning curriculum.

Chenega Corporation, Centers of Disease Control and Prevention (CDC) Atlanta, GA Sr. Instructional Systems Designer / Training Specialist, (Contractor) October 2014 – September 2018

Applied instructional systems design principles to revise competencies, sub-competencies, and learning objectives for the Epidemic Intelligence Service (EIS) training programs.

Developed educational curricula and classroom-based training courses for CDC Student and Fellowship Programs, which included the Introduction to Epidemiology and Outbreak Investigations.

Provided consultation on instructional design principles to appropriately develop and implement training strategies for evaluations provided to CDC EIS Officers for Fall and Summer courses.

Provided instructional and marketing feedback on the CDC learning management systems (LMS) including, CDC TRAIN, use of the CDC learning portal, CDC University Courses, and modules to public health educators.

Served as a Mentor for newly hired Instructional Designer.

IMPACT: Developed program evaluation self-assessment tools including, Epidemic Intelligence Service Competency and Skills Assessment (ECSA) program evaluation, Individual Development Plan (IDP) for and Epidemic Intelligence Service (EIS) Officer Supervisor Handbook.

New Wave People, CDC Atlanta, GA Instructional Technologist, (Contractor) March 2014 – October 2014

Developed CDC Section 508 compliant PDF documents and other multimedia content in consultation with subject matter experts, Health Education Specialists, and other internal Instructional Designers.

Applied instructional systems design principles to conduct assessments, write scripts, and design prototypes of product and evaluation metrics.

Ensured learning products met compliance standards according to HHS, CDC by-laws, and EDAB guidance.

Developed product design using Lectora authoring tool, Microsoft PowerPoint, Learning Management System (LMS), and SCORM (Shareable Content Object Reference Model) features.

IMPACT: Developed the CDC Bloodborne Pathogen and CDC Workplace Ergonomics

E-learning courses for the Laboratory Training Branch Division using Lectora authoring software.

American Systems Corporation, CDC Atlanta, GA Training Analyst, (Contractor) September 2013 – December 2013

Assisted Lead Educator of the fellowship program with development of evaluation tools for assessing fellows’ competence in their professional work activities and on-the-job training experience during their fellowship assignments.

Developed a project plan, determined specific training strategies, methodologies, and scope of work.

Collaborated with the Chalk and Wire sales team to define onboarding and training processes.

IMPACT: Developed a project timeline and risk management plan that measured organizational training effectiveness for the fellowship programs.

Dover Solutions-Staffing, Department of Human Services (DHS) Macon, GA

Training Specialist, (Contractor) July 2012 – September 2013

Created and redesigned the Division of Child Support training curriculum for the Department of Human Services.

Facilitated instructor led web-based training sessions using WebEx.

Implemented change using the lean methodology to develop a value stream map that identified online curriculum development processes, indicators, and initiatives for department’s website and learning management system (LMS).

Developed and delivered New Supervisor Leadership training course that closed performance gaps in the call center environment and improved leadership skills to new supervisors.

IMPACT: Developed facilitator manuals, PowerPoint slides, participant manuals on how to use software applications, effective communication in the workplace, scripts for web-based modules, and “soft skill” training. Established a New Supervisor Leadership training program and performance evaluations for call center agents.

Quick Start, Technical College System of GA Atlanta, GA

Instructional Designer / Trainer (Contractor) March 2012 – July 2012

Developed customized workforce training solutions that met organizational demands.

Facilitated Microsoft Office software courses to onsite employees at various agencies.

Coordinated training schedules with training manager.

Managed resources, supplies, and performance evaluations that met regulatory requirements for the State of Georgia.

IMPACT: Employees improved their knowledge, skills, and abilities (KSAs) using the Microsoft Office Suite applications in the workplace. Sub-contract companies included; KIA, Coca-Cola, JCB Inc, and other manufacturing companies.

Rapid Enhanced Active Development, LLC Stockbridge, GA

Instructional Designer / Accounting Trainer October 2011 – December 2012

Designed a customized Business Accounting and How to use Microsoft Excel courses.

Developed learner manuals, job aids, self-study guides, PowerPoint presentations, and scripts for web-based Google group discussions that supported the transfer of medical and administrative knowledge.

Developed course objectives, assessment items, and evaluation criteria for passing the Microsoft Excel certification exam.

IMPACT: Designed and developed an Administrative Bookkeeping training program for a non-profit agency. Assisted with ensuring training program meet requirements for the workforce development accreditation process.

United Education Institute (UEI) Morrow, GA

Instructor, Business Administration November 2007– September 2011

Delivered instructor-led training (ILT) in the Business Administration program.

Assessed learners’ knowledge, skills, and abilities through one-on-one interviews, performance checklists, questionnaires, exams, and simulations based on training evaluations.

Taught instructor led courses in the following areas: Microsoft Office programs, Accounting Fundamentals, Business Communication, Business Mathematics, Human Resources, and Introduction to Business Basics, Customer Service, and Office Administration.

EDUCATION

M.S.Ed., Instructional Design Capella University, Minneapolis, MN 2011

B.S. Georgia Southern University, Statesboro, GA 1997

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