Manager
Resume:
After a degree in Marketing and
Management, and more than 5 years
in Hospitality Industry. I used to work
in gorgeous Australian, French, Luxembourg
and Spanish hotels.
All these experiences made me become a
good Manager and Sales. My knowledges as
an event supervisor, guest relation, make
me enjoy the challenge of my job. I am a
hard worker, professional, love being
creative and keep my positive attitude.
CONTACT DETAILS
*****.********@*******.**
French nationality, 28yo
.Forecast the sales revenue
.Develop strategies & new concept
.Can develop new processes to improve work productivity
.Outstanding communication and negotiation ability
.Billings & debtor
.Make an offer, following up the process of an event
.Sales skills, Meetings with guest or future one
.Build t rust in between the guest and the hotel
.Understand needs
.Ensure event is completed smoothly and step up to resolve any problems that might occur
.Coordinate all operations
.Leadership skills
.Bring forward teamwork
.Supervise & t rain staff (event coordinators, caterers etc.)
.Keep a strong unity within the team & all the department
.Creative skills
.Detail and organizational skills
.Manage event related to Rooms reservations
LANGAGE & SOFTWARE
English - Bilingal
French - Mother tongue
Spanish - professional
Delphi, Protel,
Homing, Fidelio8,
Opéras, ResaWeb,
Outlook, Pack office,
E V E N T
T i p h a i n e M a r c o
E V E N T
R E C E P T I O N & G U E S T R E L A T I O N
.Guest Relation
.Manage a Conciergerie area
.Costumer focus
.Reservation tasks
.Manage & t rain a team
.Manage sales on partners website
.GSS replies (Trust you, Tripadvisor…)
.Reservation & billing process
.Office & administrative work
.E-mails: quotes, inform, advices, sale…
.Standard: Reservations, Inform, sell facilities.. . Check in & out process
.Morning & afternoon shift
S U P E R V I S O R
OTHERS
Driving licence
RSA certificate
S o f i t e l L u x e m b o u r g E u r o p e
* * * * *
A c c o r H o t e l
L u x e m b o u r g
6 m o n t h s T r i p a r o u n d A s t r a l i a
& T h a i l a n d
A d i n a H o t e l B o n d i B e a c h
* * * *
T F E H o t e l
S y d n e y, A u s t r a l i a
N a t i x i s
P r i v a t e B a n k
L u x e m b o u r g
S o f i t e l L u x e m b o u r g E u r o p e
* * * * *
A c c o r H o t e l
L u x e m b o u r g
A u P a i r & F a r m W o r k
A u s t r a l i a
R é s i d e a l
* * * *
A n t i b e s, F r a n c e
H o t e l l e P l a c e d ' A r m e s
* * * * *
R e l a i s & C h â t e a u x
L u x e m b o u r g
L ' I l e d e l a L a g u n e
* * * *
R o u s s i l l ' h o t e l g r o u p
S t C y p r i e n, F r a n c e
Event Supervisor
Since 18.04.18
Full t ime, Permanant contract
V o l o n t e e r a t E l e p h a n t V a l l e y, C h i a n g R a i T h a i l a n d R e c e p t i o n i s t, G u e s t R e l a t i o n, C o n c i e r g e 0 1 . 0 5 . 1 7 - 0 1 . 1 1 . 1 7
F u l l t i m e, F i x e d t e r m c o n t r a c t, 4 1 7 V i s a M a n a g e a r e c e p t i o n a r e a, T r i p p l a n n e r, R e s e r v a t i o n a g e n t 0 1 . 0 4 . 1 6 - 2 8 . 0 2 . 1 7
F u l l t i m e, P e r m a n a n t c o n t r a c t R e c e p t i o n i s t, A s s i s t a n t R e l a t i o n G u e s t Manager, C o n c i e r g e 0 1 . 0 7 . 1 5 - 3 1 . 1 2 . 1 5
F u l l t i m e, F i x e d t e r m c o n t r a c t I m p r o v e M y E n g l i s h & F a r m w o r k
2 0 . 0 6 . 1 4 - 1 9 . 0 6 . 1 5, 4 1 7 V i s a
R e c e p t i o n i s t, C o n c i e r g e, h e l p m a n a g i n g t h e r e c e p t i o n 0 2 . 0 9 . 1 3 - 3 1 . 0 4 . 1 4
F u l l t i m e, P e r m a n a n t c o n t r a c t R e c e p t i o n i s t, C o n c i e r g e, R e s e r v a t i o n A g e n t 2 7 . 1 2 . 1 2 - 1 5 . 0 5 . 1 3
F u l l t i m e, F i x e d t e r m c o n t r a c t H e a d W a i t r e s s
0 7 . 0 7 . 1 2 - 3 1 . 1 0 . 1 2
F u l l t i m e, F i x e d t e r m c o n t r a c t Miramar Crouesty
Brittany, France
(18.04.11 - 06.08.11)
I n t e r s h i p
Platja de Aro & Amaika
H-top group Hotel
Spain
(09.05.10 - 29.08.10)
French Sénat
Paris, France
(February 2010)
L'Europe
***
Paris, France
(February 2010)
E d u c a t i o n
S u c h a s a R e c e p t i o n i s t, H o u s e
k e e p i n g a s s i s t a n t, w a i t r e s s . D e g r e e i n H o s p i t a l i t y I n d u s t r y Marketing & Managment
2 0 0 9 - 2 0 1 2
R a y mond Mondon S c h o o l, M e t z F r a n c e 2 0 0 9
C o l l e g e J a c q u e s M a r q u e t t e, F r a n c e H i g h S c h o o l D i p l oma o f
Marketing & Managment
A d d i t i o n a l s k i l l s
S p o r t
A r t, C o o k i n g, R e a d i n g
H i k k i n g, B o x i n g, F i t n e s s
H o b b i e s
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