Office Assistant Customer Service

Janet Eich

**** ***** ***** *****

Goodyear, AZ *5338

Email **********@*****.*** Cell: 480-***-****

Objective: To expand my knowledge and create new challenges with a future company

Education: Diploma in Office Assistant

Bryant and Stratton Business Institute

Williamsville, NY 14221

Graduated in June 1995

Skills:

Supporting Mobility Advisors Domestic and International

Communication with Transferee

Microsoft program, Excel, Lotus notes, Outlook

Ordering Services to go with Relocation Policy

Reviewing Title for Liens and Payoffs

Underwriting loans up to 250,000.00

6 years mortgage Coordinator Experience

29 years Customer Service Experience and Organizational Skills

Reviewing Relocation Appraisal

Reviewing Home inspections

Enter new authorizations

14 years in Relocation Industry

Company training for Assist Mobility Advisor

Employment:

Senior Assistant Mobility Advisor

Bristol Global Mobility:

Training new Associate Mobility Advisors. Assisted with projects for upper Management staff. Calling transferee and setting up the appointment for the Relocation Advisor to go over the benefits. Start service orders that are requested by mobility advisor with the relocation policy. Run weekly reports for Clients, Directors and Mobility advisor. Lend support to International and Domestic Mobility Advisors. Assist with contacting Vendors, Real Estate Relocation Directors and Agents for destination purchase or rental properties. Coordinate Data Integrity by running reports and assisting with closing file that moves have been completed and all policy services are complete. Monitor Destination purchases and receiving purchase contacts and entering the information into the Elite system. Uploading information into Elite that Mobility Advisor has emailed. Assisting with special projects that have been requested by the Director and or team lead. Receiving all incoming authorizations form clients and entering all information and sending out welcome letters to each transferee. Sending out 10 day letters and final letter before closing a file to obtain current address and phone numbers.

2012-2019

Janet Eich

4102 South 183rd Drive

Goodyear, AZ 85338

Email **********@*****.*** Cell: 480-***-****

EMPLOYMENT

Employment

Appraisal reviewer

Prudential Relocation:

Review relocation appraisals within client guidelines. Making sure that the two appraisals are within 5% of the anticipated sales price. If appraisals are out of spread then a 3rd may be ordered. Review of all 3 appraisals is then required. Obtaining the appraised value offer to the Relocation counselor to give to the Transferee. Asking questions to appraisers regarding appraisals. Ordering and receiving home inspections. Submitting appeal requests from the transferee with questions for the appraiser.

2008-2012

Loan Specialist 1 / Foreclosure specialist

Countrywide-

Receive Loans from Mortgage Consultants. Enter Information into the system. Add taxes and insurance into Good Faith Est. Print all mortgage documents. Fed ex package to borrower. Ordering title and appraisals on all loans. Answer customer calls when needed. Completing between 8 and 10 loans per day.

Processed foreclosure claims to Freddie Mac and Fannie Mae to recover funds for property taxes, homeowner insurance, HOA fees, water and sewer Claims. Reviewed photos of damage property and processed claims with homeowner insurance company to have the repairs scheduled and completed before the property could be sold. Processed eviction notices with attorney offices.

Countrywide Home loans 2007-2008

Chandler, AZ

Loan Coordinator / Underwriting/Account Manager

Equifirst Corp

Setting up files in stacking order and making sure all documents is in the file prior to underwriting. Up loading information into empower. Underwrote loans up to 250,000.00 for subprime lender. Responsible for following company guidelines to ensure DTI qualifications are met. Overview and verify credit reports, child support, payoffs, and liens that maybe on title. Collecting all prior doc conditions and communicating with the broker’s on a make sure that all PFT’s were collected for the loans to close with our office. Managing a pipeline of about 20-30 loans a month. Worked with 2-3 AE’s at a time and all there broker’s shops they had serviced.

2004-2007

Phoenix, AZ

Janet Eich

4102 South 183rd Drive

Goodyear, AZ 85338

Email **********@*****.*** Cell: 480-***-****

Employment-

Inside Sales Rep

Principal Residential Mortgage

Assisting brokers with lock request and extension, pricing questions. Assisting Account Executives with preparing documents for meeting with brokers, preparing broker packages to go to our corporate offices for approval. Enter new broker packages to go to our corporate offices for approval. Enter new brokers in our system to be set up to get our rate sheets, Preparing canceled file to go tour corporate offices. Running LP and DU for brokers that request it.

2004-2004

Phoenix, AZ

Mortgage Coordinator

Lendia

Organized loan applications and all required supporting documents that are needed to order to obtain mortgage loans. Inputting loans into Genesis2000. Built partnership with appraiser and title companies. Experience with western states and some Midwest state. Worked with several loan officers and had an average of 20 loans in the pipeline a month. Communicated on a daily basis with all borrowers to give status of the loan with our office.

2002-2004

Tempe, AZ

References upon request

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