Sales Service

VERONICA S. FULTON

Charlotte, NC *****

*****@*****.*** 919-***-****

EXPERIENCED PROJECT LEAD

Finance/HCM Analytics and System Support

Utilize excellent analytical and communication skill to ensure service deliverables. Self-motivated leader known as responsible, enthusiastic, and able to learn new task quickly. Good communicator, both oral and written, across all levels of employees and management in the organization. Personable with ability to address multiple problems under critical deadlines, utilizing problem-solving skills.

TECHNICAL SKILLS

CRM (Salesforce, Access, Siebel)

Microsoft Office (Excel, Word, Live Meeting, skype,webEx)

ADP WorkForce Now HCM

Report and SQL Writing

Back Office Support (BOUI)

Bomgar

AQT

Oracle PeopleSoft

SAP

Citrix ( SaaS)

Workday HCM

PROFESSIONAL EXPERIENCE

ALIGHT SOLUTIONS, Charlotte, NC 10/2017 to present

HRFS Delivery Service Analyst

Payroll-HR and Tax analyst to client acting as a SME across multiple processes( internal and external) while improving the payroll domain

Identified, analyzed, and resolved HRFS data trends or patterns in a complex HCM process using data analytics to ensure accuracy of all solutions for the US and International Assignee payrolls.

Ensured the standardization of processes and data to maintain accuracy of client output

Lead in expatriates pay: shadow payments, hypo tax, US payroll, dual profiles, transfers, and all expat processes and updates.

Led client interaction and facilitation on client touch points for IA payroll. Recognized issues/system defects independently and at times with the team to resolve and suggest resolutions by analyzing information patterns and applying/following SOPs and best practices

Due diligence and improvements for existing processes and support creation of new processes with emphasis on analytics of taxes, general ledger, payroll cycle, pay data, and all payroll deliverables

Identified and resolved escalations of complex issues from case management system associated with patterns, trends, and root cause analysis.

Coordinated between internal team and client to enable a successful delivery of payroll and HR resources for new and existing tax filings.

Oversite of processes with offshore team and determined when inquiries are beyond the scope of responsibilities and/or team and escalates as appropriate. Set appropriate timelines for resolutions

Used SQL queries to identify trends, collect employee data, and improve payroll processes for day-to-day pay cycles.

Maintained general ledger account segment configuration and ensured correct pay elements distributed into correct accounts

ADP, Charlotte, NC 9/2006 to 4/2017

Payroll Administrator IV

Provided variety of Payroll-HR and Tax needs to clients through system support, step-by-step processes, setup or maintaining data within guidelines, tax filing compliance, and standardizations.

Managed projects from beginning to end escalating as needed and made sure information was communicated in the integrated system, system updates, and status calls to clients; reduced data errors and delays in client processing were eliminated.

Analyzed payroll functions, processes, activities, and improved HCM system applications for the most effective use of employee change, pay, and benefits in an integrated system

Determined most useful solutions for the company payroll earnings, deductions, department allocations, bonus and other special pay, or any payroll input and payroll output, recommending alternative solutions to clients with courses of action that best met the client's goals

Used Citrix to write and test employee 401k and time off calculation set ups interfacing the flow of information to the HCM system with corrections, updates, and maintenance

Multi-state and complex solutions for quarterly tax filing, W2s/W2c, and 940,941,1095c,1094c, throughout the year and year end delivering accuracy of all tax filing methods

Researched client improvement request. Research including testing data output, created and balanced batches, programmed client policies in the HCM system, SQL queuing/report writing and logical practices based on payroll needs, state rules, decision analysis, and the analytic hierarchy process.

Reviewed and Built client day-to-day notification task, workflow, and scheduling limitations to determine if requested program change is possible within existing system. Offered the best possible solution to include solution

alternatives if the request is outside of the system limitations.

Built and maintained client General Ledger for the purpose of preparing multiple job allocation for financial statements with correct GL accounts

Imported large payroll files to update pay, employee maintenance, and process table changes such as percentage calculations of pay or using system indicators to trigger specific updates to employees

Used workflow tables to create chain of command processes recognized in the system to delivery time off request, employee timecard notification, process escalations, calendar updates, and other security rights for users and administrator

ACS COMMERCIAL SOLUTIONS, Cary, NC 9/2002 to 9/2006

Service Lead Specialist

Facilitated requests and questions regarding all aspects of employee benefits and company 401K.

Managed and assigned cases per day related to deferred compensation and benefit packages, at times working with internal departments, providing status updates to customer and decreasing workload.

Assisted employees by interpreting benefits, explaining coverage by researching company plans and describing the best benefit practices.

Updated 401K fund transfer, reallocation of future money, and distribution of funds, satisfying employee needs related to retirement fiduciary needs.

CAVALIER TELEPHONE (PAETEC, WINDSTREAM), Norfolk, VA 2/2001 to 9/2002

Sales Support Coordinator

Coordinated contract after the sales process as sole contact to build strong company first impression with client; lead business operations, drivers, and objectives. Created spreadsheets and system records for the project implementation; entered and tracked (LSRs and ASRs) orders daily from start to finish.

Provisioned business telephone service of ISDN, DSL, business POTS lines, and T1 lines, guaranteeing live service at determined deadline.

Acted as Subject Matter Expert as customer resource for new business telephone conversion, building customer rapport as liaison between sales and customer during provisioning process.

Interpreted contract and other sales documents, using contract to establish customer need offering product up-sale when appropriate.

Scheduled construction of hard wire and internal switch connections of new business cut over, recorded land surveys with engineers, and planned project completion, escalating if needed to meet service and finance goals.

Used strong knowledge in the telecom infrastructure, meeting project service level agreements then delivering work plan, with a quality project finish.

Ensured new business completed and billing revenue started on schedule, ensuring company profits were recorded timely for quarterly revenue reports.

EDUCATION

Completed 10 hours of Computer Programming TIDEWATER COMMUNITY COLLEGE, Virginia Beach, VA

Pay Train Certificate, American Payroll Association HS Diploma

Pine Bluff High School

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