Customer Service Representative
Resume:
Fariha Farhana was the
Accounting Officer Inventory and Reconciliations
Mississauga, ON
***************@*****.***
An ambitious and accomplished professional with over 15 years of experience within the financial industry. Expert knowledge of various investment services such as Mutual Funds, CSB, TD, GIC, Bonds, Debentures, Treasury Bills, RRSPs, and RESPs. Superior organization skills combined with a keen eye for details. Proficient in Customer Service and Account Management. Comfortable working in a deadline based environment with changing priorities.
Work Experience
FC associate
Amazon Fulfillment Associates - Mississauga, ON
December 2017 to July 2018
Balancing inventory, budgeting clearing inventory
Customer Service Representative
Shoppers Drug Mart / Pharmaprix - Mississauga, ON
February 2016 to October 2016
Customer care' issue payorders Back check, Issue credit cards, Money Gram, postal Services
Accounting Officer Inventory and Reconciliations
Scotia Capital - Toronto, ON
October 2008 to February 2011
• Reviewed, analysed and categorized Mocatta NY customers/BNS branches daily trades
• Liased with branches/ front office t ofacilitate transfer of financial information
• Effectively posted Mocatta NY safekeeping trade to GMIS.
• Responsible for reconciliation of entries between the GBOS and GMIS.
• Accurately completed information up-loads in GMIS(GLOBAL Matel Inventory System)
Customer Service
First Global Consultants Inc - Toronto, ON
June 2006 to May 2008
relations
• Professionally implemented Account Management services for existing clients
• Responsible for preparation and facilitation of accurate Account receivable and payables reports
Client Relationship Officer
First Global Consultants Inc - Toronto, ON
January 2005 to April 2006
• Coordinated and improved new business development and client relation methodologies
• Supervised client requests and communication
• Manage clients reporting and other daily operation activities
Banking Officer
Saudi Pak Commercial Bank
October 2000 to April 2004
• Successfully maintained high profile management position accountable for developing business accounts & implementing strategic alliance initiatives with clientele
• Routinely coordinated and maintained Cash Handling responsibilities
• Effectively reviewed clients' credit proposals and preparation of reports
• Incorporated and maintained innovative marketing principles and promotional sales events for commercial projects to support financial growth
• Initiated training techniques to manage and train 15 CSRs and tellers
Officer Grade
Prudential Commercial Bank
September 1998 to September 2000
1
• Expertly coordinated and scheduled community events to promote the financial institution
• Initiated initiatives for Cross bank selling and product to clients
• Successfully administered foreign exchange transactions
• Created and maintained new accounts such as fixed deposit accounts, saving accounts, and current accounts in local and international currencies
Education
Diploma in Banking and Financial Services
CDI College - Mississauga, ON
December 2006 to August 2007
Bachelor of Commerce in Commerce
Bhawalpur University
2000
Additional Information
Key Skills:
* Microsoft Office Suite
* Organized and detail oriented
* Team Management/Leadership
* Accurate accounting and data entry
* Ability to multi task and work within deadlines
* Expert Verbal and Written Communication
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