Data Entry Customer Service

Pamala Shaw

***** * **** *** ****** AZ *****

***********@***.*** Cell: 602-***-**** Message: 602-***-****

Career Objective

Seeking an Accounts Payable and A high volume of Data Entry/Processing, Customer Service position in an accounting environment that will utilize current skills with an opportunity for growth.

Skills

Experience in Accounts Payable, Accounts Receivable, Payroll and Data Entry, Customer Service. Phones.

Types 50 to 60 WPM.

10 key 16-18,000 keystrokes.

Data Entry 22-24,000 keystrokes.

Fifteen plus years of Accounts Payable, Data Entry and office work experience. Proven ability to troubleshoot.

Systems include Smart Office, Excel, Word, Microsoft, SAP, Lawson, Peachtree, AS400, QuickBooks, Lone wolf, Centrex. Main Frame, Evault. Plus several other systems. Windows 7 and 10.

Personal Strengths

Motivated, accurate, detail oriented, punctual, flexible, dependable.

Performs with minimal supervision.

Demonstrates a high degree of initiative and good judgments.

Work in a high volume company with ease.

Know several systems in Accounting or Data Entry related positions.

Work well with teams,

Proven Customer service skills.

Experience

Temp Agencies September 2018 to Current

Worked for Kforce, Stivers, Kelly’s, Acclivity Healthcare. Duties were Insurance Verifier for Nautilus Ins Co, Taking work orders for Cable One, Accounts Payable for Salvation Army and Verification of Purchase Orders for FSA Foods. Trade and Non-Trade, I put in new producers, and updated their contracts. I successfully completed several jobs which contained highly confidential information on security, payroll, taxes, credit, and human resources.

Redflex Traffic Solutions November 2013 to August 2018

Verification Processor

Processed over 1000 per day at high volume and accuracy speed.

Duties were to assist in reviewing the violation photos and determining if a violation has occurred, and if the violation is prosecutable per the rules of the city contract. This includes violations from red light running’s, which is captured by the mobile speed van and fixed speed traffic enforcement cameras. I also obtain vehicle information from the DMV and make sure that it is accurate before turning it over to the police.

Temp Agencies January 2011 to October 2013

Variety of Assignments

Temp agencies were Randstad, Manpower, HCM, Apple One, Volt, Experis, Ajilon. My assignments were Full Cycle Accounts Payable, Accounts Receivable, Administrative Support, Data Entry, Mail Room, Office and Clerical duties, Customer Service. I resolved customer conflicts and invoice discrepancies with success. I processed high amount of invoices daily (over 500) with accuracy. Worked on several different accounting systems this includes SAP, Lawson, AS400 with heavy Data Entry and PO’s and resolving problems. These are the companies I worked for on a contract basis, and completed successfully. Freeport, Triple AAA, and Dignity Health formerly CHW, Dept of Rev., KPMG, Tiffany and Boscoe, Food Service America, American Express Co, JP Morgan Chase bank. St Mary’s Food Bank, Dept of Revenue.

Homemaker/Caretaker June 2009 to December 2010

Took care of my grandchildren for about 2 years.

Resource Marketing Group

March 2008 - May 2009

Full Cycle Accounts Payable

My duties were in the Full Cycle Accounts Payable position and assisting the Controller as needed. I reviewed, processed, set up new vendors and processed payments. I researched and solved discrepancy problems with vendors and customers. I generated weekly and monthly reports. I process expense reports, credit cards, check runs, purchase orders. I also helped co-workers when they were behind with their duties. The accounting software package was Lone wolf and QuickBooks.

Temp Agencies September 2003 to February 2008

Variety of Agencies and Assignments

Successfully completed long and short term assignments with a high degree of accuracy, and high volume for temp agencies such as Career Hire, Accounting Alliance, Accountemps, Office Team, Stivers, Volt, Adecco, Kforce, and Kelly Services. Duties include Full Cycle Accounts Payable, including check runs twice a week. Cost Accounting with relocation expenses. High level of accuracy on keying invoices up to 500 daily for Data Entry. All duties associated with Office Work including Receptionist, Switchboard of 25+ lines, postage and Faxes. For medical I updated providers, vendors, patient and billing information and setting up appointments and resolved conflicts. Worked on different systems / programs with each company.

McDavid Construction Company August 2002 to August 2003

Full Cycle Accounts Payable

My duties were Full Cycle Accounts Payable, with special projects for the owner. Worked on systems such as Peachtree, Quatro Pro, AS400, Excel, Microsoft Word, Linux, Database. My duties included opening, stamping, sorting mail, matching invoices to receipts, verifying to see if they were already paid, set up new vendors as needed, verify statements for any problems and call vendors to resolve them. Code invoices, match receipts to credit card statements, verify employee’s perduim receipts, and then I input them into the system and get them ready to be paid. I estimate it to be 100-300 invoices/checks per week. I verify the deposits and balance checkbooks. I worked on the spreadsheet for budget reports, (income vs budget).

Accountants on Call

July 2001 to July 2002

Data Entry/Accounting Positions

Successfully completed various contract positions utilizing the following skills: Accounts Payable, Data Entry, Journal Entry, Created Excel Spreadsheets, Updates of Payroll Correction Notices, Verified accuracy of Daily Deposits associated with check run. Estimates around 100-300 invoices/checks per week.

Mesa Airlines

August 2000 to June 2001

Accounts Payable Processor

Handled High volume (400 - 600) Accounts Payable Invoices per day with a high accuracy rate. Entered payroll timecards and deductions for employees.

ACM Alarms Systems January 1999 to July 2000

Data Entry / Customer Service Representative

Entered and updated 400 customer files per day. Handled 25+ customer service calls per day helping dealers and customers solve problems with their alarms.

Accountants on Call February 1998 to December 1998

Data Entry/Accounting Positions

Successfully completed various contract positions utilizing the following Skills: Accounts Payable, Data Entry, Journal Entry, Excel Spread Sheets.

The Record Reporter December 1995 to January 1998

Data Entry Processor / Court Reporter

Record all legal data (licenses, marriage certificates, divorces, titles, mortgages, bankruptcies) from the micro-fische into the computer for the company's legal newspaper. Responsible for taking a laptop to the courthouse to download recorded licensing and new business contracts to be included in the newspaper.

Homemaker October 1988 to November 1995

Homemaker/childcare

Stayed home to take care of my children until they are school age.

American Express September 1986 to September 1988

Data Entry / 10-Key Operator

Received several bonus checks for quality performance. Recorded all incoming

Financial documents into the computer. Worked with credit cards and general ledgers. Handled incoming and outgoing calls and processed incoming mail for all departments.

Anchor National Life Insurance Co

March 1979 to September 1986

Sr. Life New Business Processor III

Responsible for processing all life insurance applications.

Inputting applications into system and getting them ready for the underwriters. Trained new employees. Handled incoming and outgoing phone calls, sorted mail, daily deposits, verified work for errors, and various office duties. Processed medical reviews. Completed Basic Insurance classes. Received several rewards for attendance, job performance.

Education

Maricopa Skills Center, Phoenix, AZ

Other - Job & Life Skills

Basic Job Readiness and Life Skills Training.

Glendale Community College, Glendale, AZ

Other - Business

Business and Computer Operations and Core Courses.

Trevor G Browne High School, Phoenix, AZ

High School – General and Business, June 1978

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