Engineer Sales

P.O. Box ******,

Dubai,

United Arab Emirates.

Phone +971 (055-***-****

E-mail ******.*****@*****.***

Web Site http://www.mujeeb.8m.com

Mujeeb M.

Objective

To seek a challenging position in a reputed company where my skills & past experience are utilized for the benefit of the company.

Functional summary

20 years experience in administrative support, documentation, internal QMS audits, and management and resolving complex issues; demonstrate professionalism, attention to detail and collaborative nature.

Problem-solver who persistently follows up until issue is resolved. Exceptional troubleshooter.

Strong communicator exhibited by skill in working closely to identify and resolve problems, ability to convey technical concept to non-technical audiences.

Employment

Dec 2006 – till date IDAMA Asset Management (Dubai Properties Group). Dubai, UAE.

Asst. Manager (Facilities Management)

Proven success planning and directing executive-level administrative affairs and providing support to management.

Mobilized different government and private buildings in Dubai and Abu Dhabi with a single largest mobilization of 1600 staff for Musanada.

Managed FM operations of Global Village - Dubai (2015 to 2017).

Delivered/ executed total FM services for client by effective planning & successfully delivering standards for 08 communities/ projects.

Effectively administered and reviewed, negotiate and manage various service contracts in accordance with the business and clients tendering and procurement procedures. To ensure contractors deliver cost effective services in accordance with the agreed scope of work, quality and timeframe.

Manage facilities operations of 818 luxury villas, 5,600 staff/ corporate accommodations rooms, commercial building and Global Village FM Operations.

Identified requirement for budget/ forecasts, provides solutions for budget issues, proposed new process and reviewed the old one.

Managed infrastructure of high-end communities comprising of various amenities.

Managed and executed service provider contracts through effective planning & business improvement leading to increased customer satisfaction.

Coordinated emergency response procedures, and acted as primary point of contract for management and other departments and local authorities.

Planned and executed Preventive/ Reactive Maintenance for MEP equipment’s.

Planned and executed project/ community handovers (Contractor/ Customer), individually handled mobilizations and setting up facilities office for new projects.

Conducted quality management audits as per ISO procedures for different internal departments as audit team member. Played a important role of quality champion.

Carried occupational safety risk assessment for facilities team and outsourced contractor.

Conducted health & safety audits to ensure strict adhering of HSE procedures on sites.

Assisted in planning and designing of the annual programs.

Conducted on-site visit programs, supervised the programs assigned to others with include project estimations and tender biding.

Analyzed performance standards, reviewed monthly invoices, generate reports.

Generated scopes for difference services and contracts tendering.

April 1998 – Dec 2006 National Trading Centre LLC. Dubai, UAE.

Company Affairs Coordinator

Oversees daily administrative activities of company affairs / facilities.

Coordinates administrative activities between multiple department locations.

Liaising with government agencies / departments.

Applied e-governance in various departments.

Showroom In charge (Canon Reprographic & Office Automation Centre)

Planned and executed customer service initiative, increased customer satisfaction 73%.

Streamlined staffing to achieve increasing productivity from 50% to 75%.

Implemented and executed training for INFINEER Range of Smart Card products in UAE and Lebanon.

IT Support Engineer

Provided support to sales and customer services functions related to Smart Cards Solution and Access control system.

Utilized technical and problem-solving skills to identify glitches and quick implement solutions.

Planned and executed peripherals installation in large corporate and education sectors.

Managed configuration/troubleshooting of networking and data transfer, system software, hardware and application.

Trained employees, sales representatives and customers in office automation products / services features and use.

Printing Consultant (Facility Management)

Implemented and supervised on-site pilot project at Higher Colleges of Technologies (DWC, DMC and SWC).

Trained around 900 faculty and administration staff members for the use of Canon and Océ range of Office Automation products.

Streamlined the Document management flow at Higher Colleges of Technologies.

Executed cost recovery solution for Centralized/decentralize printing and coping environment.

Helpdesk Support Engineer

Handling customer calls at call center and resolve technical issues.

Coordinated with customers and field technicians for service and maintenance.

Provide technical support to all departments.

Jan 1997 – Nov 1997 Sibyl Information Systems (India) Pvt. Ltd Hyderabad, India

Customer Support Engineer

Headed the quality assurance Dept.

Handled pre and post sales technical support, software testing/ documentation and customer training.

Increased division revenues for each sale associate.

Sale and technical administration

Public Relation Officer

Dealing with the public and private sector.

Handling corporate inquires.

Coordinating exhibitions, seminars and road shows.

Mass media coverage planning of new strategies.

Feb 1994 – Jan 1997 APTECH LIMITED Hyderabad, India

Marketing Head

Increased sales from IRs.4.2 Million to IRs.6.5 Million.

Combination of high solution oriented selling and man management.

Market identification, developing business, maintaining relation with targets segment, liaising with the regional office.

Marketing performance analysis, projection of business and achieving targets.

Implemented training courses for new recruits – speeding profitability.

Education

Masters in Urban Development from IGOU through distance learning.

Bachelors of Commerce’s with Majors in Business Accounts & Economics.

Mar 1993 – Mar 1996 OSMANIA UNIVERSITY Hyderabad, India

Post Graduate Diploma in Computer Applications from Wotec Computer Education from Sep 1994 to March 1996 at Hyderabad.

Diploma in Hardware Engineering from Mutech Computer Aided Engineering Education Centre from May 1995 to October 1995.

International Register of Certificated Auditors (IRCA), UK certified internal company auditor for QMS.

NFPA-1 certified professional, USA Direct NFPA Trained and Tested, 2017.

Technical Skills

MS-Office, MS-DOS, WINDOWS 95/98/2000/NT, NOVEL NETWARE.

PC Hardware assembling &Troubleshooting, Network Installation and Troubleshooting, Client/Server, LAN/WAN.

Accreditations

Passed Certificate from Canon Europa N.V. in Jan 1999.

Passed Certificate from Infineer UK for ChipNet Enterprise Technical Training Course in May 2001. (Smart Card Solutions)

Personal

Date of Birth 18th March 1975

Nationality Indian

Marital Status Married

Passport Number N2960420

Visa Status Employment Visa (NOC / Transfer Available)

Languages Known English, Hindi, Urdu, Telugu.

Hobbies Computers, Cars, Music & Travelling

Driving License Valid U.A.E Driving License

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