Efficient and Enthusiastic Customer Oriented

KAVITA SARAO

** ****** ********

Winnipeg, Manitoba, R2P 0G8

Phone: 431-***-****

Email: **********@*****.***

PROFILE

Efficient and Enthusiastic Customer Oriented with more than 5 years of experience in the Administration domain, which includes systematic office management for efficient office operations, corporate policies, job descriptions and management reports. Strong research and analytical skills. Ability to think creatively and innovatively. Proficient in using Microsoft Office (Word, Excel, Access and PowerPoint), electronic presentation skills, web navigation skills, Outlook, CRM, SAP and ERP. Recognized for outstanding Service Professional in 2016 and Best Employee in 2017.

Skills and Abilities

Organizational Skills

• Managed general and clerical support by maintaining various accounts including financial and admin filing systems

• Managed daily workflow by updating and follow-ups through maintaining electronic and hard copy files

• Performed administrative support including telephone answering, e-mails, correspondence, presentations, photocopies, scanning, etc

• In-depth understanding of the company’s current products and future concepts

• Familiarity with the latest trends, technologies and methodologies in graphic design, web design, production, etc.

• Trained and supervised new employees in office work for data entry, responding to e- mails, drafting reports and to corresponding memos

• Maintained and organised meetings, travel arrangements, managed calendars and scheduled appointments with external and internal customers

• Prepared minute’s and details of management meetings using MS word which served as official record of business decisions and action planning related to business outputs

• Proven written and oral communication skills and proficient in managing business correspondence, knowledge of filing, and updating records through electronic data systems

• Strong ability to use standard business software and applications and to prioritize work to meet critical business deadlines

• Experienced in working with confidential material while maintaining the highest degree of customer confidentiality of information and records

• Excellent organizational skills related to managing information, technical issues and communication with external and internal customers

• Competent and comfortable dealing with work details using MS word and other data systems to document official record of business decisions and action planning for business outputs and targets

• Demonstrated ability to multitask, prioritize, and meet deadlines while performing tasks efficiently and independently and as part of a dynamic culturally diverse team

• Adept at problem-solving and appropriately responding to emerging needs with tact and diplomacy

• Demonstrated value for and understanding of principles of diversity

• Responding to customer inquiries or provides information via telephone, fax, mail social media and web mail.

Customer Service Skills

• Customer oriented professional focussed on supporting customers with their needs related to customer challenges or issues

• Client-service oriented with excellent communication and interpersonal skills; ability to relate to the journey of different people from diverse cultural and linguistic backgrounds

• Extensive skills pertaining to Customer Service Relation/ Client Care with strong supervisory and analytical skills, fast learner possessing cultural awareness and sensitivity

• Excellent multi-tasking skills; excels in fast-paced work environments and produce best results in pressure situations

• Good communication skills who effectively conveys information verbally as well as in writing

• Skilled in meeting deadlines and work collaboratively in team environment

• Successfully handled client concerns with courtesy and efficiency

• Committed to high quality, friendly and effective service

• Answered incoming calls and responded customer inquiries

• Dedicated and hardworking with excellent past working results

• Planned and administered staffing, total compensation, training and career development, employee assistance, employment equity and affirmative action programs

• Relay information to customers in a courteous and professional manner

• Strong commitment to projects and team members

RELATED EMPLOYMENT

Crew Member Present

McDonald’s Restaurant Winnipeg

HR Executive 2013 - 2018

Chandigarh Group of Colleges (CGC) India

Administrative Assistant 2009 - 2013

International Engineering College Trust India

VOLUNTEER

Winnipeg Regional Health Authority (WRHA) Present

Administrative Program Support Assistant- Language Access Winnipeg EDUCATION

Bachelor’s Degree in Arts 2008

Panjab University India

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