Customer Service Clerk

Douglas Duddleston

Mailroom Clerk - Novitex Solutions

Saint Paul, MN 55113 ******@*****.*** 651-***-****

To obtain a Mail Clerk/Imaging position

Work Experience

Mailroom Clerk

Novitex Solutions - Saint Paul, MN August 2014 to January 15 2019

Records/Imaging Clerk

ING (Voya) - Minneapolis, MN

April 2002 to November 2013

Prep life, disability, enrollment forms to be scanned. Scan the records when needed. Index the information into the computer from these forms. Work with return and change of address forms on return mail. Help purge documents when needed and back up my co-workers.

Building Aide

Roseville Community Education - Roseville, MN

April 1991 to October 2011

Claims Services Clerk

Minnesota Life - Saint Paul, MN

April 1991 to January 2002

Sort and index mail in the morning. Match the mail with the proper claim, life, disability. Pull claims off the shelves and return claims to the proper shelf. Pass out the files 3 times a day. Locate hard to find claims. Check microfiche, purged files etc. Purge old files after six months.

Warehouse Worker

Quality Park Products - Saint Paul, MN

April 1983 to December 1990

Education

BA in Business Administration UW - River Falls, WI

Skills

CLAIMS (10+ years), ANSWERING (4 years), CUSTOMER SERVICE (10+ years), DISABILITY (10+ years),

EXCELLENT CUSTOMER SERVICE SKILLS (10+ years)

Additional Information

Skills

Run a mail inserter-Pitney Bowes and Neopost

Run postage machines

Scan and weigh incoming UPS, Fed EX

Scan and weigh outgoing UPS, Fed Ex

Sort and deliver mail for each department

Prepped all life and disability claim files for scanning

Worked with claims examiners to make sure everything was up to standards

Reviewed all documents to ensure quality was excellent

Provided excellent customer service skills

Sorted, indexed, scanned and completed change of address forms

Entered claims into the computer system and routed to appropriate departments

Performed multi-tasks with accuracy

Committed to achieving goals and learn new tasks

Completed all tasks with accuracy and speed

Abilities

Understood work- related materials

Listened to others, understand and ask questions

Used reasoning to discover answers to problems

Organized, planned and prioritized work

Worked well with a team and/or on an individual basis

Resolved conflicts and negotiated resolutions

Communicated effectively with others by listening and answering questions

Developed strong rapport with supervisors and peers

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