Sales Customer Service
Resume:
Sharon Joy
Sales - Strategic Sales & Marketing
Boca Raton, FL
**************@*****.***
Sales/Customer Service.- 2014-present
Lead virtual sales and trainer. Was put on campaigns that were struggling. Trained new reps Authorized to work in the US for any employer
Work Experience
Sales/Customer Service
Strategic Sales and Marketing - Farmington, CT
November 2018 to Present
Remotely calling C level contacts who are in need of lead generation services. Working with multiple company's during the day as schedule dictates. Using CRM to accurately record information and create appointments for clients. Our sales cycle is typically longer so it requires multiple calls to C level contacts. Consistently in the top 5% closing.
Customer Service/Sales Representative
Oasis Marketing Solutions - Virtual corporate Texas March 2014 to November 2018
Work in remote office/home office
incoming and outgoing calls that included customer service and appointment setting/sales. Top % of agents, selected for special campaigns including major Ivy League university. Helped train new employees.
Sales/Project Sales Manager
Nexxtworks, Inc
September 2011 to July 2014
Prospect for new clients daily for cabling, voice and data solutions, maintenance and service with emphasize on Fortune 500 Company's Nationwide. Achieved 110% of quota. Developed training for new sales associates. Managed our largest customer with over 50 locations nationwide by planning, organizing, securing, leading, and controlling resources to achieve their telecom goal in the time frame allotted. Also managed other key accounts for the President of the company. Executive Sales Assistant to the CEO
Rue Education - Clearwater, FL
November 2007 to September 2011
Assisted the CEO with scheduling, email and updating and keeping track of calendar, daily. Arranged travel for himself and two directors. Scheduled All Hands Meetings and formulated Power Point presentations for these
meetings as well as set up for off site participants. Created Excel, Word, Publisher, and Power Point documents from hand written notes for proposals, or presentations. Assisted in coordinating offsite meetings, including
catering efforts. Provided proofing of text books, study guides, and online curriculum which were time sensitive for the Product Development Department. Created spreadsheets and bookmark templates for the Product
Development Department. Assisted in the processing and distribution department to ensure there was back up in case of emergencies. Help develop new online student newspaper. Assisted Marketing and Sales with the
implementation of an improved, timely lead generation for the inside sales team. A franchise for executive suites, virtual executive suites, and special call processing
The Intelligent Office - Tampa, FL
January 2003 to April 2004
Sales Director
Increased revenue by 50% in six months
Increased revenue by 64% in 15 months
National Account Manager
T-NETIX Inc - Tampa, FL
October 2000 to December 2002
Tampa, FL October 2000 - December 2002
A leading provider of specialized call processing and fraud control software technologies and the largest provider of corrections industry related telecommunications services. National Account Manager
Prospected for new accounts through cold calling, trade shows, and direct mail campaigns. Worked with federal, state, and county governments to implement electronic monitoring systems for released offenders.
Awarded State of Louisiana contract for juvenile monitoring system Awarded contract for West Virginia DOC juvenile monitoring system Awarded contract for Benchmark Detention Systems
Sales Manager
Gabriel Communications - Wichita, KS
July 1998 to October 2000
Wichita, KS July 1998 - October 2000
Leading CLEC provider of Local, Long Distance, Internet, and Private Line facilities. Sales Manager
Sales Manager of 10 employees for new Wichita office. Interview, hire, train and accompany salespeople for facilities based integrated provider. Produce weekly, monthly, and quarterly reports tracking sales performance. Identified telecommunications solutions based upon customer equipment including; ATM, DSL, ISDN, Frame Relay, Local Loops, T1, IP, and LAN/WAN configuration. Coordinated cutover of customers to Gabriel services.
Developed team of 10 salespeople
Salesperson of the month 8 times
Achieved 550% of quota October 1999
Achieved 110% of quota for 2000
Education
BA in Public Relations/Marketing
The University of Kansas - Lawrence, KS
Skills
Customer Service, CSR, Call Center, Customer Support, Customer Care
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