Butler,Guest Relation,complaint handling,communication skills,Learner

VISHNU KRISHNA

Mobile: +974-********,+918*********

Email : **.*************@*****.***

Dedicated and discrete butler with over 8 years of experience necessary to advance to a higher level. Proven track record of providing excellent customer services to guests, anticipating their needs and offering solution proactively. Profound ability to answer queries and resolve concerns of the guests. Proficient in managing food service, room service and cleanliness tasks. Superior logistical skills that allows to arrange staff schedules that will be convenient for any guests. Devoted to service and works tirelessly to assure guest’s comfort, security, and standard of living. Having secured Bachelors in Hotel Management from reputed institution, possess through knowledge of Hotel and hospitality management

EXPERIENCE

SEP’2018 – TILL PRESENT

FRONT DESK SUPERVISOR, udaya samudra lesuire beach hotel kovalam

Welcoming guests and visitors to the front lobby of the facility, record their information and assign rooms based on their needs and preference.

Establishes procedures, prepares and coordinates schedules, and expedites workflow

Reviews current day’s expected arrivals and checks all VIP and special request reservations to ensure that they are pre-registered, blocked properly, and other departments are notified of room assignments.

Reviews the daily room availability, status of departures and relays all pertinent information to front desk agents.

Ensures all necessary reports and forms are completed daily.

Performs front desk agent responsibilities as needed to process guests expediently including but not limited to checking guest into hotel, responding to guest questions, resolving guest problems/complaints, answering telephone, making guest reservations, and checking guests out of hotel.

Ensures that guests’ needs are fulfilled and their stay is as pleasurable as possible; assists with dining, entertainment, or transportation reservations as needed.

Collect the guest’s payment using either credit/debits cards or cash. Checking account information for every rooms at the end of each stay and ask for a room deposit when necessary.

Settle the facility register at the end of each shift or day by counting the drawer, printing receipts and running financial activity reports.

Supervise daily shift process ensuring all team members adhere to standard operating procedures.

Ensuring that all the check-in and check-out procedures are carried out smoothly.

MAY’ 2013 – MAY’2018

BUTLER GRADE 5, Al Faisaliah Hotel, RIyadh, Saudi Arabia

Responsible for the seamless operations of the guest experience from arrival through departure.

Perform coaching for Butlers when necessary; able to provide constructive feedback

Coordinating arrivals and inspecting of suites according to guest preference.

Providing orientation to the guest about the hotel facilities and suites.

Ensure the highest quality food and beverage presentation and service.

Providing wake up calls, unpacking and packing, arranging the guest suites according to standards and guest preference.

Making sure that all the amenities are replenished and stocked according to the guest consumption and preferences.

Maintains a clean work area in accordance with established standards and procedures

Resolve guest complaint, ensuring guest the most comfortable and highest satisfaction

Manage guest escalations & devise corrective actions without affecting morale of staffs.

Create extra-special moments for VIP guest at every opportunity, including recognizing and celebrating birthdays, anniversaries, wedding arrangements and honeymoon setup.

Taking care of all VIP suite room guests and coordinate with all concerned departments to fulfill guest needs and requests.

Taking care of the guest's requests and liaise with respective departments, laundry, wake up call, spa bookings, concierge.

Providing unpacking and packing service, Shoe shine service, arranging wardrobe and to make sure the amenities which are used is refilled and stocked according to guest preferences.

Liaise with Housekeeping for makeup rooms and turn down services.

Attends to staff concerns & problems, build morale & team work in the department.

Performing operations such as in room check-ins / check-outs, update profile, room reservations, verify and adjust billing, activate room keys, process in room Express check-out.

Staff scheduling and roster switches to meet customer culture and requirements.

ACHIEVEMENTS

Certificate of Appreciation in recognition of The Arab Islamic Arab Summit May’2017

Certificate of Appreciation in recognition of Employee of the Month, Feb’ 2014

Certificate of Achievement in recognition of Passing Assessment in Basic Food Hygiene

JUL’ 2011 – MAR’ 2013

JUNIOR BUTLER, Al Faisaliah Hotel, RIyadh, Saudi Arabia

Assist and coordinate the arrivals and departures of guests

Provide quality and personalized services to guests.

Ensure cleanliness of suites for guests.

Provide exceptional and memorable services to guests throughout their stay.

To assist with any plans or arrangements the guest intends to make during their stay

Keeping records of guest information and history. Updating the hotel software with guest preference, likes and dislikes on to the guest profile section

Make any reservations requested prior to arrival and create an itinerary

Understanding and strictly adhering to the Rules & Regulations of the Company and the Hotel’s policy on Fire, Hygiene, Health and Safety.

Wishes fond farewell to the guest at the time of departure.

Reports any unusual occurrences or requests to the Manager or Duty Manager

Be updated with the major events and latest happenings within the property and in town in order to provide appropriate recommendations to guest

Work varied shifts, including weekends and holidays

AUG’ 2009 – FEB’ 2010

FOOD AND BEVERAGE RESTRAUNT CAPTAIN, park residency, India

Ensure the quality of service and service provision

Communicate with the kitchen regarding any menu questions, the length of wait and product availability.

Communicate special meal requirements, allergies, dietary needs etc. to the kitchen.

Ensure customer satisfaction with each food course and beverages.

Responsible for clearing, collecting & returning F&B items to proper area.

Present accurate final bill to guest and process payments.

Ensures restaurant is always kept clean & organized, both at the front as well as kitchen.

Ensures hotel brand standards and SOP's are consistently implemented.

Complete daily responsibilities that are set for each individual shifts.

Conducts monthly inventory checks on all operating equipment and supplies.

EDUCATION

2009

BACHELORS IN HOTEL MANAGEMENT, t john college, bangalore university

Secured an aggregate of 60% in all semesters

2005- 12TH STANDARD, sabaraigiri high school Secured 66%

TRAININGS

Basic Food and safety HACCP certification

Fire and safety, evacuations Training

SKILLS

Leadership, great attention to details & Ownership

Able to work alone and within a team

Ability to complete the Learn2Serve upon hire

Knowledge in Microsoft Word, Excel and Hotel management systems such as Micros, Opera and Hotsoft key.

Relationship Building & Personable

Ability to anticipate needs before they arise and take care of them proactively

Flexible and ability to work around the clock

Strong Communication skills in English, Hindi Malayalam,Tamil,Urdu,and Arabic

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