Project manager

PROFESSIONAL SUMMARY

Acquired in-depth understanding of business environments and Translated complex conclusions into simple business language using Analytical and detail-oriented mind-set. Managed offshore teams located in diverse geographical locations. Able to cope up with changing priorities on complex projects and perform change management through handling multiple priorities in a time sensitive and dynamic environment. Have Solid understanding of Systems Implementations and SDLC including Waterfall, RUP and Agile/SCRUM methodologies for cross-functional projects. Over 16+ years of comprehensive experience in various functions in software development house

KEY EXPERTISE and COMPETENCIES

Quality Assurance

Team Building

Client Management

Organization Excellence

Process Implementation

Project/Product Management

Business System Analysis

Analytical Mindset

Resource Management

Stakeholder and Vendor Management

Team Leadership and Coaching

TOOLS AND TECHNICAL PROFILE HIGHLIGHTS

Process Framework: Agile, Scrum, RUP, CMMI, ISO

Project/Program management tools: MS project, MS Teams, JIRA, TRELLO, Smartsheet, Mantis, Bugzilla, Extraview

Design Tools: Visio, Pencil (Wireframe), MS PowerPoint

Languages: Java, C++, C#, XML, CSS, HTML

Web Servers: Apache, Tomcat, IIS

Database: MS SQL Server, MySQL, PostgreSQL, Oracle,

Domain: Fintech, General Banking, Social Listening, e-governance, Education, ERP Systems, CRM, Pharmaceuticals, MIS, IP PBX, SIP Server, Call Center, SIP based Soft phone, IP Multimedia Subsystem (IMS), IP phones,

WORK EXPERIENCE

Quality Advisor/ Lead Analyst, Nov 2017 – Present

Loosely Coupled Technologies, Malaysia

Act as advisor for the Quality Assurance teams and managed/supervised test plans, test executions for deliveries. Guided software development team, QA team and Operations Team for quality and on time delivery. Analyzed Business Requirements, performed requirements elicitation, gap analysis, process analysis & redesign, conceptual modelling and system improvements to increase productivity and reduce costs. In addition to these responsibilities:

Assist in design and architecture of secured and scalable platform to meet the requirements

Act as bridge between the product owner and the developers

Work on presales process and materialize the process

Project Manager, Sep 2016 – Oct 2017

Technuf, Inc. USA

Analyzed business requirements for determining operational objectives by studying business functions, gathering information from stake holders and evaluated expected outputs/formats.

Managed Project for Offshore team

Program Manager/QA Director, Jan 2011 – April 2017

Together Initiatives, Bangladesh

Acted as single point of contact for Program Delivery and Agile process management. Interfaced between Client Stakeholder and client Delivery team and Acts as a servant leader for the other Scrum masters and assists in removing of constraints, blockages for smooth progress of the Program.

Maintained status reports and submitted the same to the governance stakeholders.

Consistently elicited, analyzed, managed and communicated business requirements to the technical team to achieve systems’ improvement, upgrading and new features

Managed projects for financial sectors, education sector, Telecom sector and government

Managed projects for renowned clients like Oracle, HSBC, GRAMEEN BANK, BRAC, Beximco

Provided leadership for project/Product/Program management

Implemented Agile Process for the organization

Business Analyst, Feb 2015 – Aug 2016

Jenzabar, Inc. USA

Analyzed business requirements for determining operational objectives by studying business functions, gathering information from stake holders and evaluated expected outputs/formats. (Example: multiple gateway implementation for payment gateways for school management system)

Translated stakeholder requirements into different tangible deliverables such as functional specifications, user cases, user stories, workflow/process diagrams, data flow/data model diagrams etc.

Bridged between business and technical personnel to ensure a mutual understanding of processes and applications.

Collaborated teams in 3 different continents

Senior Programmer, June 2010 – June 2010

UNDP, Bangladesh

Conducted Research and Development Activities for government’s projects. Established and maintained relationships with government bodies (e.g. ministries and agencies like police, transportation authority etc.) and provided technical support to the e-governance teams of the access to information (A2I) project.

Performed as the architect for the national e-governance architecture (NEA) as well as did research and development for national e-governance architecture and Interoperability issues.

Developed business architecture using requirements such as scope, processes, alternatives, and risks.

Lead Technical Manager- Quality Assurance, Dec 2006 – May 2010

Vonair Inc., USA

Managed operations for all running projects and managed teams with direct guidance in process, project and personnel management. Acted as single point of contact for Program Delivery and Agile process (Scrum). Collaborated between the production, sales, marketing and client service team and offshore teams

Quality Assurance Manager, Jan 2006 – Nov 2006

Vonair Inc., USA

Ensured quality of the products and projects through defined process and managed a team for this purpose who worked with the multi-sited project teams. Managed clients as a major part for this role along with maintaining the fast paces multi-cultural teams’ synchronization. Change management and issue management along with client support was one of the key activities for this role

EDUCATION

Bachelor of Science in Electrical & Electronics Engineering

Bangladesh University of Engineering and Technology (BUET), Bangladesh

Certification on Operations Management: Strategy and Quality Management for the Digital Age

University of Illinois at Urbana-Champaign, USA

TRAINING

An In-Depth Look at Software Quality Issues Including CMMI --- By QAI India

Structured Methods of Software Testing --- By QAI India

Total Quality Management --- By MD, Oracle Management Services Pvt Ltd, India

Professional Communication Training--- By Future Leaders Ltd

Contact this candidate