Sales Customer Service
Resume:
Suite ***
Toronto, Ontario
M*A 2R1
*****.********@*****.***
Jason Baldemor
Objective
To obtain a challenging position within a growth oriented, progressive company and to attain and apply experience in a team-oriented environment.
Experience
Apr. 2013 – present UHN – Toronto General Hospital Toronto, ON
Coronary ICU - Ward Clerk
Sole support staff to all Professionals within unit
Responsible for admitting all patients, performing patient administrative services
Responsible for all aspects of reception, unit administration services and routine clerical support services ensuring efficient operation of the unit
Initiate and coordinate patient acceptance and transfer to outside facilities, including the completion of government sanctioned online patient transfer records, and the arrangement of municipal transportation services
Communicate regularly with in-house Bed Flow Coordinators to facilitate patient transfers within the hospital
Jan. 2012 – Apr. 2013 UHN – Toronto Western Hospital Toronto, ON
Customer Service Representative
Handling inbound inquiries and face-to-face patient interaction
Responsible for performing patient administrative services
Assisting in the opening and closing of unit (daily basis)
Collaborated with other members of the health care team to strive towards excellent patient care
2006 – 2010 Wells Fargo Financial Retail Toronto, ON
Sales Supervisor
Supervised a staff of 60 with 10 directly reporting to me at all times
Assisted and oversaw loans being sold to customers (personal, auto and retail)
Assisted in assessing and managing accounts
Met and exceeded monthly/yearly sales targets
Trained and supported new and existing sales staff
2004 – 2006 Wells Fargo Financial Retail Toronto, ON
Customer Service Representative
Handling inbound inquiries in the call centre
Resolving customer inquiries regarding their credit cards
Assisting in assessing accounts
2003 - 2004 Canadian Managed Networks Toronto, ON
Trainer
Create training materials for new recruits
Train employees on new products and promotions
Responsible for streamlining processes for optimal result
Coach back implementation to representatives to ensure quality
Assist in Quality Assurance when needed
Assist in Supervisory duties when needed
2002 - 2003 Canadian Managed Networks Markham, ON
Verification Agent / Junior Trainer
Verified sales orders in the inbound call centre for various sales contracts
Responded to sales agents and clients inquiry regarding specific products
Ensured accurate submission of sales contracts
Assisted in training employees on systems for client
Assisted in developing training curriculum for new employees
2000 - 2001 Webhostings.Com Toronto, ON
Account Manager
Managed high-end customer accounts
Maintained accuracy of billing, invoicing and accounts
Handled collections of overdue accounts
Education
Seneca College Toronto, ON
Diploma of Nursing
Humber College Toronto, ON
Diploma of Nursing
Professional Skills
Fluent in English and basic French
Working knowledge of Microsoft Windows, Office, Outlook
Working knowledge of various accounting software (FAS, MS Access, Paymentech and AS400)
Multitasking and time management skills
Strong Interpersonal communication skills
Goal oriented with team leadership skills
Extra Curricular Activities
CPR and First Aid Certified (to be updated as needed)
Completed Grade 10 in Conservatory of Music
Participate in various sport activities
Enjoy participating in group singing
References Available Upon Request
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