Corporate Buyer

Michael Orth

712-***-**** » Council Bluffs, IA **503

*******@*****.*** » www.fashionoutletdiscountstore.com » www.linkedin.com/in/michael-orth-10418113/

eCommerce Specialist

Buyer expert capable of leveraging knowledge in eCommerce, process improvements, and vendor/inventory management to maximize corporate sales and profits. Possess successful track record in increasing sales and decreasing costs. Effective team member equipped with full comprehension of buying process and team needs.

Procurement » eCommerce » Store Management » Sales » Marketing » Marketing Analysis » Forecasting » MS Excel

Client Needs Assessment » Contract Negotiations » Supplier Relations » MRP & SAP » Customer Service » Project Management

Career Highlights – First Data

Produced $30M+ in annual revenue as well as exceeded budgeted goals monthly and annually.

Successfully kept shrink from minimum of 3.5% to 1.7% through implementation of merchandising and inventory protocols.

Significant role model and leader by handling multiple projects to provide leadership in project initiatives, team cohesiveness, and problem-solving.

Professional Progression

Purchasing Specialist Southern Carlson, Omaha, NE 2010 to Present

Focus on providing professional solutions to all inquiries with emphasis on maintaining and developing positive and long-lasting partnerships with each vendor, client, and customer. Help Purchasing Department order tool parts, new tools, and accessories, as well as purchase agents for three stores, four websites, and a distribution. Match purchase orders with invoices and document needed information. Maintain key item stock levels, forecast purchasing trends, compose and expedit purchase orders, and vet inventory usage and trends to deliver maximum coverage for each time.

Jumpstarted eBay and Amazon store to attract $1M in sales.

Helped stores concentrate on store operations to enable purchasing to make more efficient buys through usage of centralized purchasing.

Customer Service Agent PayPal, Omaha, NE 2009 to 2010

Inspected responses from sellers due to buyer’s reports of fraudulent or unfair practices. Applied seller and buyer protection policy for case completion when needed. Ensured professional solutions to all inquiries with specific focus on retaining and developing long-term alliances with each customer. Controlled constant inbound of phone calls.

Respected for developing, editing, and troubleshooting auction seller products, website seller tools, and all other products and services provided to eBay/PayPal customers.

Improved customer satisfaction by informing them of promotions and strategies to take advantage of promotions.

Store Director Duckwall/ALCO, Moose Lake, MN 2006 to 2009

Oversaw 5 department managers and 50 employees, to provide spot coaching when needed, for optimal store results and staff performance within daily operations. Devised and established strategic merchandising plans to attain revenue objectives and condense expenditures while ensuring payroll, P&L, and remains within budget. Voiced clear expectations and goals to each team member.

Co-supported launch of new store as well as developed new hire training and orientation materials.

Strategically opened and closed store while handling ordering and freight processing to produce $7M in annual revenue.

Augmented internal functions by developing open-door environment conducive to positive communication; rewarded outstanding work performance for improving team comradery.

Contributed to reducing shrink from 2.5% to 1.2% through implementation of merchandising and inventory procedures.

Helped store become sufficient and successful by placing the right people for each department.

Michael Orth

712-***-**** » Council Bluffs, IA 51503

*******@*****.*** » www.fashionoutletdiscountstore.com » www.linkedin.com/in/michael-orth-10418113/

Professional Progression Continued…

Assistant Store Director Westlake Hardware, Council Bluffs, IA 2006 to 2007

Supported restore of profitability and performance with 15 employees. Managed all store functions, which encompassed opening, closing, ordering, freight processing, and all daily store initiatives.

Vital figure in augmenting profitability by 45% and increased customer satisfaction rate of 25% within 1st year.

Improved internal functions by implementing HR policies and procedures.

Produced $5M+ in sales and slashed shrink from 3.2% to 1.5% through introduction of merchandising and inventory procedures.

Lowered stock on access inventory, drove additional sales, and increased customer counts by getting peers to work as a team.

Previous Experience

Operations Specialist First Data, Omaha, NE 1998 to 2006

Education & Certifications

Associate of Science in Information Technology

Associate of Science in Business Administration

Nebraska College of Business

Management Development Program

Big Box Operations Program

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