Medical/ Billing Customer Service Manager

Shanika Edwards

*** **** ***** *** *** C Athens, GA 30605 *******@*****.*** 706-***-****

CAREER OBJECTIVE

Customer Service oriented professional with a dynamic training in medical billing and coding and an excellent reputation for quality and efficiency. Accustomed to working in environments where accuracy and accountability are essential. Consistently model an inspire high level of integrity.

Greenway Microsoft Office Suite / MS Excel; MS Word; MS PowerPoint; Typing Speed: 35 WPM

Strong verbal, written and interpersonal communication skills.

Critical thinking skills.

Function independently with minimal direction and guidance.

PROFESSIONAL SKILLS

Electronic Health Records (EHR) Payment Posting Scheduling HIPAA Insurance Verification Insurance Claim Processing EOBs Co-Payments Deductibles Manage Care (HMO PPO and POS) Government Payers Third Party Payers Worker’s Compensation Medical Billing Medical Coding ICD-9/ICD-10 HCPCS CPT Medical Terminology Medicare Medicaid and Tricare CMS 1500 CMS 1450 (UB-04) Fee Schedules

EDUCATION

Ultimate Medical Academy Associate of Science in Medical Billing and Coding, 2018

Athens Technical College Healthcare Assistant, 2007

CERTIFICATIONS

Wal-Mart – Athens, GA

Dept. Manager Academy Certification

EXPERIENCE

07/2015-Present

Dept. Manager

Walmart– Athens, GA

Evaluate employees’ job performance and conformance to regulations.

Train and instruct employees in job duties and company policies and arrange for training to be provided.

Implement corporate and departmental policies, procedures, and service standards.

Provide employees with guidance in handling difficult and complex problems.

Resolve customer complaints and answer customers’ questions regarding policies and procedures.

Review records and reports pertaining to activities such as production and payroll.

05/2012-04/2015

Inventory Manager

Walmart– Athens, GA

Kept neat, accurate and current records and created schedules.

Ensured a clean, organized and efficient establishment.

Provided leadership by creating a positive work environment and building effective employee relationships.

Monitored stock level and replenished when necessary.

07/2007-05/2012

Stocker / Customer Service

Walmart- Athens, GA

Stocked shelves in a timely matter

Leader in departments

Greet all customer and assist them with finding store merchandise

VOLUNTEER EXPERIENCE

Classic City Cowboys Football– Athens, GA 08/2018-Present

Volunteer Coordinator

oAnswer Person

oKeeper of the list

oFundraising Coordinator

Boys and Girls Club– Athens, GA 08/1999-08/2005

Afterschool Coordinator

oOrganized events for the community.

oMentored and tutored kids with school work.

oMaintained positive attitude; showed respect to all those with whom there is contact while performing duties.

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