Customer Service Data Entry

Lauren Tauala

***** ***** **. *** *****, NV *****

T: 702-***-**** E: ******.******@*****.***

Objective

To obtain a position that will allow me to offer exceptional service and set great leadership skills to improve and help further a well-established company.

Experience

Bonotel Exclusive Travel – Lead Contracts Processor 09/2013-Present

Manage and train new onboards and current staff of company structure and building individual hotel profiles including key hotel information, room descriptions and amenities.

Assist new onboard employees and current staff with any clarifications in analyzing and data entry.

Verify hotel contracts entered by staff ensuring all information is entered correctly onto 3 different databases used by the company for production.

Report production numbers to management regarding statuses on existing and new hotels that require verification or ready for sell.

Hampton Inn & Suite Las Vegas South – Night Auditor 10/2017-03/2018

Verify revenue from all sources is accurately balanced, follow up on any discrepancies.

Post any transactions needed.

Produce daily reports for departments and department heads.

Perform accurate check-ins and check-outs of guests’ daily and answer the telephone in a timely and professional manner.

Make reservations over the phone and in person and ensure all aspects of the room reservation procedure are followed, including bookings, and confirmations.

Tahiti Vacation Club – Night Auditor 09/2010 – 09/2013

Verify revenue from all sources is accurately balanced, follow up on any discrepancies.

Post any transactions needed.

Produce daily reports for departments and department heads.

Perform accurate check-ins and check-outs of guests’ daily and answer the telephone in a timely and professional manner.

Make reservations over the phone and in person and ensure all aspects of the room reservation procedure are followed, including bookings, and confirmations.

Follet Bookstore – Sales Associate 01/2010 – 06/2010

Perform customer service such as assisting customers in the purchase of books, computer software and hardware, calculators and/or supplies, and returns or refunds merchandise as necessary.

Perform problem solving for customers and faculty including assisting in locating texts or supplies not on-site, and assisting in determining availability of back-ordered or late-ordered books.

Help keep store clean and merchandise displayed in an appealing manner.

Education

College of Southern Nevada 08/2009 – 05/2010

Major – Business Administration

Completed – In progress

Liberty High School 08/2005 – 06/2009

Major – High School Diploma

Completed - Yes

Skills

Microsoft Programs – Excel, Word, Outlook, Powerpoint

65-70 wpm

Fax/Email/Scan

Organizing/Filing

Productive Learner

Administration Qualities

Time Management

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