Quality Manager
Resume:
STEVEN G. DURBIN
706-***-**** ************@*****.***
EXPERT OPERATIONS MANAGEMENT LEADER
Innovative and strategic Operations Management professional leveraging Lean and Six Sigma knowledge with proven successes in team building and employee development. Superior communicator and problem solver, skilled in motivating and managing technical and non-technical employees to achieve desired results. Possess in-depth knowledge and understanding of operations and manufacturing processes, consistently attaining high team performance meeting established goals. Areas of expertise include:
Production Planning and Scheduling
Process Efficiencies
SOC1 Adherence
Technical Support
Root Cause Analysis
Employee Coaching / Training
Microsoft Office Proficiency
Team Building and Leadership
PROFESSIONAL EXPERIENCE
FIRST DATA CORPORATION - REMITCO, Columbus, GA 2004 – 2018
International leader in remittance processing, division of the First Data Corporation.
Operations Supervisor
Manage 15 to 35 associates while simultaneously overseeing four functional areas of the operation. Provide coaching and counseling to associates to ensure productivity standards, quality metrics and SLA’s are met, as well as adherence to client requirements. Manage the daily flow of work and implementing new clients, services, and processes. Report to Site Director.
Consistently exceeded department goals by increasing productivity and throughput by over 5% per year through cross-training initiatives and creative scheduling.
Significantly reduced departmental overtime by 40% through consistent monitoring and shifting of resources when necessary to accomplish common goals.
Reduced the number of rejected volume in the site by 24% through researching and implementing various system enhancements that allowed for increased revenue.
Developed and coached associates on creative management strategies to significantly reduce site hold-over from 15% down to less than 2%.
Demonstrate the ability to effectively interact with all levels of management in a team environment, operating in fairness, reliability and integrity.
Gatekeeper for all system access requests to include updating, uploading, and filing forms for multiple production platforms. Perform quarterly system audits for the site and forward to upper management for review of compliance.
THE HOOVER COMPANY, North Canton, OH 2001 – 2004
International manufacturing leader of floor care products, division of the Maytag Corporation.
Production Foreman
Managed 30 to 150 technical and non-technical union personnel. Developed and trained employees to ensure efficiency on production floor. Provided technical and administrative support to Quality, Engineering and Materials Departments. Provided guidance to employees to ensure SOP compliance. Reported to Plant Superintendent.
Steven Durbin
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************@*****.***
Production Foreman, continued…
Maintained quality standards in assigned areas by reviewing issues, holding weekly meetings to ensure personnel awareness of material concerns. Initiated follow up and corrective action to amend non-compliance issues and to ensure acceptable quality of finished product.
Trained team leaders on interpersonal and leadership skills in order to attain more cohesive operational unit, and increased quality of final assembly.
Collaborated in organization and implementation of 5-S, one-piece flow, Kanban and kaizen events to significantly lower scrap and rework, increase value-added material flow, and improve control of quality and first pass yield.
ADDITIONAL PROFESSIONAL EXPERIENCE
RAVENNA ALUMINUM INC., Ravenna, OH
Local aluminum foundry, manufacturer of cast aluminum engine components. Tier one supplier to Ford, Chrysler and General Motors.
Quality Assurance Coordinator
Generated job instructions, flow charts, Failure Mode Effects Analysis, and process control plans. Responsible for updating, coordinating and distributing QS-9000 formatted documents to entire plant. Handled data input and compiled facility scrap reports and customer return charts. Reported to Quality Manager.
Appointed by management as Quality Assurance Auditor managing approximately 10 Finishing Department inspectors and responsible for product shipments and process audits.
Reviewed production and QC records for accuracy and compliance with QS-9000 standards.
Analyzed product performance issues to maintain quality and to continuously improve productivity.
EDUCATION
UNIVERSITY OF AKRON, Akron, OH
Bachelor of Science (BS) in Education
Recipient of four Dean’s List honors.
PROFESSIONAL DEVELOPMENT
Lean Manufacturing / Six Sigma Workshops
Coaching for Improved Performance Seminar
Situational Leadership Seminar
Conflict Resolution Seminar
Multiple Task Coordination Seminar
University of First Data Operations
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