Service Training

SHANIQUE DAILEY

647-***-**** * E-mail: **************@*****.***

OBJECTIVE: To secure a full/part time position as Community Service Worker

HIGHLIGHTS OF QUALIFICATION

Over 5 years experienced delivering exceptional customer/client service

Skillful in learning new methods and procedures very quickly

Easily establish positive rapport with people of diverse cultures

Detail oriented and organized capable of working well under pressure

Quick learner; able to multi-task and accomplish all assigned duties promptly

Patient and open minded, comfortable working in a multi-cultural environment

Obtained training and certification in Addictions and Community Service worker

Effective communication skills and interpersonal skills with integrity and compassion

knowledgeable in Microsoft Office, Excel, PowerPoint, Internet and email applications

Motivated enthusiastic and mature individual with strong commitment and work ethics

Provided rehabilitative, environmental support and resources coordination to assist youths and families in gaining access to necessary services

RELEVANT SKILLS

Client Service Skills:

Completed progress notes, upon intake assessments

Prepared and compiled reports/documents in correct order

Acknowledge clients in a friendly manner to ensure a pleasant visit

Used discretion and independent judgment in handling complaints

Established positive client relationships throughout the course of services

Effectively communicated service offerings/plans in alignment with client needs

Worked collaboratively with client’s counselors, case managers, and other legal contacts

Performed effective group facilitation/individual 1-1 interactions with multi-cultural clientele

Community Outreach Skills:

Performed registration intake appointments for low-income individuals

Received and coordinated all referrals and ensured delivery to case worker

Educated consumers in managing personal care tasks, such as personal hygiene

Collaborated with external agencies in reference to client's goals, and assessments

Answered clients questions and finding community resources to fit their needs

Assisted clients to identify and obtain available benefits social and community services

Leadership skill:

Identified community member’s goals and assist with accessing programs and services available

Assisted in basic living skills, goal setting, communication, community interaction, and recreation

Collaborated with professional team members in order to support and encourage the youths to make informed choices, be involved in decisions, and have control over their lives

WORK EXPERIENCE

Salvation Army, Intake/community support worker 2018-2019

Baha’i Training Institute, Co-Animator 2013

Syme Woolner Neighborhood and Family Center, Receptionist/CSW 2013

Nandos Chicken, Waitress/Cashier 2014

S & M Wholesale, Counter Clerk 2008

EDUCATION/TRAINING CERTIFICATES

CDI College, Addiction and Community Worker 2017

SAJE, CPR and First Aid Certified 2018

ASIST, Applied Suicide Intervention Skills Training 2018

CPI, Nonviolent Crisis Intervention Training 2018

Emery Adult Learning Centre, Diploma 2013

Youth Employment Services, Job Training 2013

References available upon request

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