Manager Office

Summary of Qualifications

Results oriented business and technical professional with 20+ years of experience in process and metrics management, project and program administration, supervisory and leadership roles, and change initiatives. An innovative problem solver relying on logic, ethics, and negotiation skills while working with others. Extremely focused on the results of all projects; paying attention to detail without losing sight of the big picture. With expert time management, prioritization, and an exceptional ability to pinpoint key areas of focus within a project to achieve optimum outcomes. Consistently ranked in the top ten percent of personnel within my respective organizations through always meeting, and frequently exceeding the organizational expectations.

Areas of Expertise:

• Business Administration Management • Problem Analysis and Solution

• Process/Metrics Management • Workforce Planning

• Continuous Process Improvement • MEDS/Onbase/CHIPS (12 years)

• Change Management Planning and Execution • Sharepoint (12 years)

• MS Office (20 years)

Professional Experience

Personal Caregiver December 2017-January 2019

Advocate for client by clarifying communications with doctors and compiling health history to prevent medicine interactions and incorrect medical diagnoses.

Effectively saved hundreds of dollars by strategically processing prescriptions using limited insurance resources and prioritizing monthly expenses.

Streamline housework and cooking to provide delicious nutritional meals in a safe clean home.

Provide coordination to meet with doctors, physical therapists, psychologists, and hospice

Advocate with various County, State, and Federal agencies on the patient's behalf

Assist with medical equipment, including wheelchairs

Serve as personal caregiver for daily living needs; cleaning, shopping, and laundry

South Carolina Department of Health and Human Services March 2005 -December 2017

Columbia, SC

Program Manager I

•Served as Specialty Manager for the fourteen BabyNet office and programs. In addition, I oversaw and manage the Tax Equity and Fiscal Responsibility Act (TEFRA), Breast and Cervical Cancer, Department of Corrections Program, Department of Juvenile Justice, Expedited Foster Care/Adoptions, Tuberculosis, Refugee Assistance and Confidential Family Planning.

•Identified and oversaw operational standards, performance goals, priorities and operating procedures for the specialized eligibility divisions. Excellent knowledge of performance management evaluations and change management principles. Knowledge of quality assurance and process metrics to measure and improve the quality of the processes and final product.

•Thorough understanding of project/program management techniques and methods as it relates to implementing a new project/program. Responsible for training new employees on policy and procedures concerning Medicaid programs and eligibility requirements. Conducts continued supervisor monthly training.

•Scheduled appointments, coordinated meetings, scheduled conferences, screened all calls and visitors, made travel arrangements for Director, Assistant Directors and members of the Director’s staff. Provides technical assistance and responds to request for information from management, the public, and other governmental entities.

•Conducted interviews for all new staff hired in the Specialty Unit as a Qualified Interviewer.

Program Coordinator II

•Project Team Lead for the implementation of OnBase Scanning system. Traveled from county to county training staff and educating them on the operation and processes of OnBase. Directed correspondence with OnBase system programmers to inform them of system errors and possible solutions. Interpreted rules and regulations of the Medicaid program and communicated this knowledge to clients and staff. Researched and provided answers concerning the application of established policies, management processes and procedures.

•Provided technical assistance and responds to request for information from management, the public, and other governmental entities. Provided general office supply and equipment support services such as obtaining standard office supplies and services, procuring or justifying the full range of office services, or answering questions concerning policies and procedures related to support/office services.

•Consulted HR on related tasks, such as processing a new employee; fielding questions from employees about benefits, maintaining personnel folders, employee procurement and other related functions. Processed incoming and outgoing materials such as correspondence, reports, memoranda, and other forms of written communication. Maintained control of files containing administrative and general information, data and statistics related to the operation of the Office for audit and report purposes. Organized weekly reports taken from our MEDS system and our Query Reports to determine which cases are overdue to take immediate action on those cases.

•Trained new employees on policy and procedures concerning Medicaid programs and eligibility requirements. Conducted continued supervisor monthly training.

UPS (United Parcel Service) March 1995- September 2004

Columbia, SC

Training Coordinator/ Operations Management

Developed training guides and trained all new employees on UPS operational procedures and the Cornerstone Program. Implemented new training strategies for a more effective learning environment.

•Assisted in the hiring/termination of employee. Generated reports, business correspondence and procedure manuals. Defined problems, collected data, and established facts.

•Presented information and responded to questions from managers, clients, customers, and the public. Organized and maintained all staffing reports for supervisors and hourly employees.

•Organized, maintained and updated all training compliance records and reports in accordance with OSHA. Coordinated all employee safety/recognition programs and was a member of the safety committee. Read, analyzed, and interpreted general business procedures.

•Schedules appointments, coordinates meetings, schedules conferences, screens all calls and visitors, make travel arrangements for Director, Assistant Directors and members of the Director’s staff. Coordinated annual performance review processes, assisted in completing compensation surveys, and conducted job evaluations.

•Provided leadership, motivation, training and development of the workforce.

•Provided a professional environment with relation to external customers such as drivers, and dispatchers. Directed the necessary daily activity to ensure a safe, secure, clean and fair work environment for associates.

budtender certification

Hemp Staff, 2017

CERTIFIED PUBLIC MANAGER

Department of Administration, 2016

Master of Business Administration

University of Phoenix, 2012

Bachelor of Science in Business Administration / management

Limestone College, 2004

EDUCATION

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