Customer Service Data Entry
Resume:
SONI SAXENA (SUKRITI)
Asalat Pur, West Janak Puri,
New Delhi, India
Post Code/Zip Code 110058
Nationality: Indian
***************@*****.***
Profile
An honest, hardworking and optimistic candidate with relevant educational qualifications within Commerce, and Computer basics; relevant professional exposure to customer service and telemarketing in the areas of credit card and load application within the BPO and Banking sectors; sound commercial acumen, customer service and client relationship management; good typing, computer and IT skills; strong data entry, data processing and documentation skills; good communication, interpersonal relations and liaison abilities.
Key Skills
Sound knowledge base within Commerce, and Computer basics; relevant professional exposure to customer service and telemarketing in the areas of credit card and load application within the BPO and Banking sectors.
Sound commercial acumen, customer service and client relationship management; understands business plans and contributes in the achievement of business objectives; delivers excellent customer service; established beneficial relations; provides prompt and helpful information to clients as required.
Good typing, computer and IT skills; types/encodes 30-40 wpm; strong data entry, data processing and documentation skills.
Good communication, interpersonal relations and liaison abilities; articulates effectively with clients; stimulates interactions and reactions for desired outcome; coordinates and provides immediate feedback to management and clients on relevant work progress and issues.
Education and Qualification
2016-2018
Swami Vivekanand Subharti University, Meerut MBA From HR(Human Resource)
2009-2012
Bachelor of Commerce
Delhi University, India
Apr. 2009
Basic Computer Course
Sewa Bharti Institute, India
Professional Experience / Career Profile
April.2017-Oct.2017
Growth Zone Pvt. Ltd.
Wealth Management/IT Support/BPO Services
Senior Technical Support Executive(Technical)
Attending Inbound calls from customers regarding their laptops and personal desktop, providing support for Microsoft, antivirus, software, windows.
Deliver service and support to end-users and operating automated call distribution phone software, via remote connection or over the Internet.
Interact with the customers to provide information in response to inquiries, concerns, and requests about products and services.
Gather Customer’s information and determine the issue by evaluating and analyzing the symptoms.
Help customers over the phone through access to provide
Blue screen, pop up, not able to start, any concern and sales officer pitch for, various packages to provide assistance over the phone.
Research required information using available resources.
Follow the standard process and procedure. Redirect problems to appropriate resources.
Organize ideas and communicate oral messages appropriate to listeners and situation.
Follow up and make scheduled call backs to customers where necessary.
Stay current with system information, changes and update.
June.2015-Currently Working
Global Startek Pvt. Ltd.(Technical), India Technical Support Executive(Technical)
Deliver service and support to end-users and operating automated call distribution phone software, via remote connection or over the Internet.
Interact with the customers to provide information in response to inquiries, concerns, and requests about products and services.
Gather Customer’s information and determine the issue by evaluating and analyzing the symptoms.
Help customers over the phone through access to provide
Blue screen, pop up, not able to start, any concern and sales officer pitch for, various packages to provide assistance over the phone.
Research required information using available resources.
Follow the standard process and procedure. Redirect problems to appropriate resources.
Organize ideas and communicate oral messages appropriate to listeners and situation.
Follow up and make scheduled call backs to customers where necessary.
Stay current with system information, changes and update.
Nov. 2014- May. 2015 Process Associate (Lead Generation Process)
Supreme InfoTech Pvt. Ltd., India
Received data and processed according to the information. Contact with the clients, generate a lead make an appointment with the business manager regarding the Telstra upgrading services for the Phone Services, Mobile resigning, for DOT Digital Office Technology.
Received process related financial data/ information and processed it as per business rules defined by the client; secured handling and took accurate and complete input data for running assigned process as trained;
followed training manuals / client's desktop procedure strictly and performed transactions as instructed by the immediate supervisor.
Ensured accurate & speedy processing of transactions as per defined business rules; reported progress on tasks assigned by immediate supervisor; ensured that issues faced during process execution were coordinated effectively to the immediate supervisor.
Jul.2010-Sep.2014 Process Associate (Sale’s Process)
Magic Phoenix Solution Pvt. Ltd., India
Received process related financial data/ information and processed it as per business rules defined by the client; secured handling and took accurate and complete input data for running assigned process as trained; followed training manuals / client's desktop procedure strictly and performed transactions as instructed by the immediate supervisor.
Ensured accurate & speedy processing of transactions as per defined business rules; reported progress on tasks assigned by immediate supervisor; ensured that issues faced during process execution were coordinated effectively to the immediate supervisor.
Implemented and followed quality matrix as defined by client; contributed towards process improvement and re-engineering processes to bring about operational efficiency and better productivity; maintained the daily working papers and process related records in an orderly manner for the specified field duration.
Personal Details:
Date of Birth:
Sex:
Marital Status
Currently Residing:
Languages Known
Looking to Relocate to:
Jul. 30, 1991
Female
Married
India
Hindi, English, Punjabi
Worldwide
Declaration
I hereby confirm that the information in this document is accurate and true to the best of my knowledge.
References:
Available upon request
Date:
Place: New Delhi (Soni Saxena)
Contact this candidate