IT Systems Analyst

David Aponte

**** ****** ****** 570-***-****

Bartonsville, PA 18321 **********.*****@*****.***

IT SYSTEMS ANALYST

Analytical, process-driven, highly motivated IT Systems Analyst with 15+ years of leveraging expertise impacting operational initiatives in various professional roles. Demonstrates technical experience and academic background to analyze data, run reports and complete projects; showcases computer science knowledge and subject matter proficiency to achieve employer goals. Communicates effectively to provide insightful information to peers, staff and clients; works to accomplish objects utilizing IT expertise. Works independently to achieve objectives and as an active team participant to successfully complete tasks.

Education & Training

Bachelor of Science, Computer Science, Computer Information Technology (Networking Option),

Northampton Community College, Bethlehem, PA

Professional Experience

Sanofi Pasteur, Swift water, PA

Production Technician Dec 2017 – May 2018

Performs production in accordance with volume fluctuation, business need, and effective procedures. Ensures all materials required for production are available prior to need.

Ensures the completion of sampling and corresponding documentation as required. Ensures the completion of move tickets and picklists in an accurate and timely manner to ensure accurate inventory.

Participates or leads in all aspects of production process (SAP, cycle counting, Lims, Track wise, ordering, Lab watch, Documentum, Medasys, DeltaV, etc.). Works to resolve all production issues.

EMBLEM HEALTHCARE https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=3&cad=rja&uact=8&ved=0ahUKEwiKgrCt0c_bAhVM21MKHSmADroQFghDMAI&url=https%3A%2F%2Fwww.healthcare4ppl.com%2Fhome-health%2Farizona%2Fchandler%2Femblem-healthcare-inc-037253.html&usg=AOvVaw1r5Daoyx6tTrdUo74O_sOmINC, NEW YORK CITY, NY JUN 2007– APR 2016

SENIOR EDI SPECIALIST

Serves in senior technical role monitoring uploads and downloads of eligibility files from Medicare contractors; provides problem resolution for data transmission or specific content issues.

Troubleshoots efforts to address cost report errors occurring on Mainframe/Mid-Tier Level; conducts regular audits of EDI transactions, determining accuracy and necessary improvements.

Maintains EDI maps/business rules for HIPPA validation software and interfaces with lead management and technical application teams; collaborates with internal/external business partners to define project specifications, timelines and deliverables.

Oversees maintenance of EDI Inquiry Problem database, including problem evaluations; performs various collateral duties to support Organization/EDI missions directed by Management.

Performs user acceptance testing, running queries and finalize daily, weekly and monthly reports, along with creation of Micro-strategy reports; assists with IBM Mainframe-to-Mainframe connections.

Participates in systems development efforts.

Participates in testing, acceptance testing and implementation of information systems, modules and subsystems.

Writes complex queries in SQL Server databases.

Utilize SQL commands on IBM Mainframe Server Database to create, modify, and retrieve data.

Apply SQL & ODBC to accomplish the task of data import functions.

Involved in User Interface (UI) analysis with the business team to validate accuracy.

Involved in special projects and provided ad hoc / special analysis as required

Conducted stakeholder Joint Application Design (JAD) interviews and facilitated meetings with project teams.

Knowledge of the system development life cycle and implementation methodologies.

Knowledge of Agile and Scrum

Provides user support during application software implementations.

Analyzes HIPAA transactions to determine root cause of production support issues.

Participates in training users on application software.

Participates in Application Group and business unit meetings.

Assist QA testing team

Provide Project Management on small application development projects.

Utilizes DB2 to run SQL commands to perform tasks and develops/implements PEGA platform, upgrading system through UAT for government program; processes open/close tickets in PEGA, as well as, EDI Transactions 834, 835, 837.

DATA BIT INC, NEW YORK CITY, NY JAN 2007 – MAY 2007

PC SUPPORT TECHNICIAN

Provided industry knowledge and resolution for issues with desktop set-ups, fax machines and printers; delivered thorough escalation efforts for help desk tickets ensuring expert solutions.

Researched, resolved and responded to complex end-user questions; demonstrated technical proficiency to identify network issues and provide disaster recovery.

Repaired/Upgraded PC‘s and Servers.

Maintained accurate inventory and oversight of all territory equipment; participated in team projects to enhance the quality and efficiency, as well as, working toward operation and maintenance of Cisco IOS, Cisco routers and software and connectivity for LANs, Wireless LANs and Telecommunications.

DAVID APONTE RESUME, PAGE 2

TARGET SOFTWARE, INC, ALLENTOWN, PA DEC 2005 – MAY 2006

TECHNICAL SUPPORT ANALYST

Provided technical support to clients in analyst role based upon industry expertise and background; assisted with network connectivity and network security and server updates.

Troubleshot, repaired server Hardware and provided end-user desktop support; built images/ghost laptops, PC and PDA repairs/configuration along with provision of support for VPN and resolution of networking issues.

Ensured status service request data entered into Helpdesk tracking system; monitored operation of Cisco Routers 3800’s, Switches 4500’s, Cisco Pix Firewall, IDS tools, IDP for Security Configuration and Management of Servers based on Windows, Backups.

T-MOBILE WIRELESS, ALLENTOWN, P.A AUG 2005 – OCT 2005

TECH SUPPORT

Delivered detailed technical support in call center environment to assist clients; repaired and addressed cell phones, MDA and PDA issues

Worked web based tools, such as, Remedy and Primus to troubleshoot and provide solutions to routine hardware and software problems.

WEIS MARKET INC, STROUDSBURG, PA JUN 2002 – JUN 2005

POS MAINTENANCE TECHNICIAN

Worked in technical role responsible to configure, install and maintain network switches, routers and VPN’s at data center and various other customer sites; built new servers, performed application and OS upgrades, diagnosed issues with applications running on server.

Provided problem resolution for routine hardware and software problems, as well as, applying expert processes for network printers, implementing Network Security Policies/Procedures.

Demonstrated proficiency with TCP/IP suites, WINS, DNS, DHCP, SMTP and other network protocols; oversaw infrastructure performance and used IDS tools to maintain network integrity.

Assisted with IT projects to continually improve network infrastructure and security; managed operations of all network devices for department, including Cisco Routers/Switches, VPN Concentrators and Nokia checkpoint firewalls.

Ensured software and connectivity for LANs, Wireless LANs and telecommunications; handled WAN transports and protocols, including Frame Relay, ISDN, EIGRP, HSRP.

Memberships & Recognitions

Member – Phi Theta Kappa, National Honor Society

Recipient – Beta Beta Chi Chapter, Tannersville Scholarship

Certified - A+, MCSE, CCNA

VIABL Services Internship

Checked Network Connectivity, Upgrades, Repairs& Installations of PC’s

Software & Hardware Troubleshooting

Configured Printers for Network, Cisco Routers

Technical Experience

Cisco Networking Academy Program

Installed & Troubleshot Data Communications/LAN’s

Computer Systems & Application

Computer Systems Maintenance

Introduction & Fundamentals of Network Security

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