Customer Service/Assistant Project Manager

***-** **** *** *** *A FLUSHINGS NEW YORK *****

PHONE 786-***-**** • E-MAIL *************@*****.***

GILBERTO VELEZ

OBJECTIVE

Highly motivated candidate seeking a position within an organization that values hard working professionals and allows room for advancement based on demonstrated performance.

EDUCATION

Aug-2008- June 2012 – Hialeah Gardens High School- Hialeah, FL

High School Diploma

August 2012- December 2013 -- Florida International University- Miami, FL

SKILLS

Excellent verbal and written communication and interpersonal skills;

Management experience & leadership skills

Experience providing great customer service to guests by engaging with customers in an intriguing and friendly matter

Experience working in a fast-paced environment

Willingness and ability to take on challenging assignments.

Fluent in English and Spanish

Ground Security Coordinator(GSC) Certified

WORK EXPERIENCE

October 2017 – Present Metric Engineering

Disaster Relief Debris Monitor Tallahassee, FL

• Monitor disaster debris relief self-loading & dump truck loading crews which include bobcats, chainsaws, skid steers, etc.

• Issue approved Tickets through Mobile device to drivers

• Monitor and control tower operations at dump sites by logging printing, information based on load calls given

• Keep track and report all safety hazards and issues in work place

February 2016 - October 2017 Emmaus Remodeling Service

Assistant Project Manager/Construction Miami-Dade County

Inspect, monitor, and supervise job facilities/employees at job site

Keep control and organization of job site, rules & regulations

Follow remodeling procedures according to county/state codes & guidelines

General Labor including any type of basic construction; cutting, painting, drilling, lifting, physical work, etc.

Work on computer software for website editing & job proposals

Managing and handling of currency

• Interior/Exterior Remodeling Duties

April 2015 - January 2016 EB Hotel

Bellman/Shuttle Driver Miami, FL

Provide excellent customer service to all guests with a genuine smile and positive energy at all times. Always interact with guests to satisfy all their needs to make their stay the best possible

Transport guests from the Hotel to the airport constantly every 30 minutes, and vice versa.

Book tours, events, hotels, club reservations, etc. to all guests & tourists in the area/hotel

Assist with check-in & check-out luggage, luggage storage, mail delivery storage

Assist guests with transportation and great recommendations of the hotel and local areas

Be attentive at all surroundings and guests in the lobby and valet ramp

February 2014- April 2015 D-Essentials Carpentry

Carpenter Miami

• Carpentry work duties including: spray painting, cutting wood, molding cabinets, doors, furniture, drilling, etc.

• Lift furniture, carpentry units, etc. Into trucks

• Transport truck to job site and unload delivery

Contact this candidate